Seasonal outdoor pool, pool loungers

Reviews of Radisson Blu Hotel New Delhi Paschim Vihar

5 out of 5
Radisson Blu Hotel New Delhi Paschim Vihar
Plot No D, Dist Centre, Outer Ring Road, Paschim Vihar, New Delhi, Delhi N.C.R

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 354 reviews" "
Rating 8 - Good. 105 out of 354 reviews" "
Rating 6 - Okay. 47 out of 354 reviews" "
Rating 4 - Poor. 35 out of 354 reviews" "
Rating 2 - Terrible. 53 out of 354 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yusaf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay.
Stayed 3 nights in Mar 2024

2/10 Terrible

aakash, bay shore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On a good note, the gym is absolutely amazing. Huge and a lot of equipment not available at other hotel gyms in Delhi. Nothing else in this hotel is positive, unfortunately. It smells unbelievably bad in public areas, although the stink thankfully doesn’t enter the room. Rooms are ok. Quite dirty and badly maintained. The worst thing, though, is the mismanagement. I stayed for 3 nights through an Expedia booking where I should pay at the hotel, but Expedia had my credit card for holding the room. The hotel charged the first night on my USA credit card, I think as a no-show because I checked in late due to a late-night flight. Then when I checked out they charged the 3 nights on my local credit card. So I ended up with a double charge. Calling Expedia, the hotel, and the credit card all got me nowhere, so I decided to book the hotel for another night on the next time I was flying through Delhi. This way I was able to speak to management in person, show them all the receipts and charges and they assured me that they would refund the double charge. Well, a month later, no refund…and no reply to my calls and messages. It’s pretty unbelievable. But you will understand if you book there.
Stayed 1 night in Mar 2024

4/10 Poor

Baljit

Travelled with partner
Liked: Cleanliness, amenities
Nice hotel but the showers need updating also not a good experience with the breakfast team.
Stayed 2 nights in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

8/10 Good

Azhar

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcoming you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

4/10 Poor

Rahul

Travelled with family
Liked: Staff & service, amenities
The stay was average overall. The property certainly does not feel like a Five star property. Positives: 1) Staff was definitely very professional and friendly. 2) Food selection and quality was great. Negatives: 1) We were on the 9th floor and the room and the whole floor smelt like Sewer. We were given the option to change rooms but because the whole floor smelt bad, didnt seem reasonable. I asked for an air freshener in the room, but the staff refused to leave one in the room and would only allow someone to come and spray. 2) Beer bottle openers in the room did not function and took the staff over an hour to get bottle opener for the room. 3) Bathroom faucets and such were starting to show rust. 4) We returned from a wedding at 4am and the phone lines to the concierge were not functioning.
Stayed 2 nights in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

2/10 Terrible

Sahana

Disliked: Cleanliness, property conditions & facilities
Worst room ever
Stayed 1 night in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

6/10 Okay

sarabjeet

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was falling apart
Stayed 2 nights in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

2/10 Terrible

Keso, Tbilisi

Travelled with family
Disliked: Cleanliness, amenities
Very bad area, very dirty rooms, breakfast terrible. Service ZERO! Don’t recommend to anyone! Even 1$ is to much for this hotel.
Stayed 3 nights in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

10/10 Excellent

Siddharth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and price is a bit far for Delhi site seeing n getting around but over all great hotel n service food is 9/10 … a bit out of Delhi but. Ice property
Stayed 4 nights in Feb 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcoming you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

10/10 Excellent

Rajesh

Stayed 3 nights in Jan 2024
Response from Puneet Chaudhry on 12 Mar 2024
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcoming you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

2/10 Terrible

Meenish, Edison

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is not even close to an any star hotel. The only thing good about is that all the staff are friendly and helpful. As for the property, worse hotel I had ever visited. The rooms are out dated and minimalist maintained. All floor carpets are smelly and old. Bathrooms are also minimalist maintained. The worse of everything is the smell and noise. They have function / party every night in the ground floor which starts with loud noise from middle of the night till 5AM every day. I was using my noise canceling headphones to sleep. Another worse thing is the banquet hall has open kitchen outside the hotel windows and the rooms smell strong oil all the time.
Stayed 8 nights in Dec 2023

2/10 Terrible

Nihit

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
We had to change our room thrice during a 4 day stay. first room: reeked of cigarette smoke second room: dirty, looked like it wasn't cleaned since previous guests left third room: A/C stopped working. A few hours after that, water started leaking from the bathroom roof Very poorly trained staff. I honestly don't know how is this a 5 star hotel
Stayed 4 nights in Dec 2023

2/10 Terrible

Neeti

Disliked: Staff & service, property conditions & facilities
We were given a room with Wifi issues, TV and phone were not working, bathroom’s door lock was broken. I would appreciate Bharat at the reception who changed our room to the better one. H
Stayed 1 night in Dec 2023

10/10 Excellent

Suki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Saurabh

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a disappointing experience at Radisson Blu Paschim Vihar. The room was plagued with issues like bugs, and the overall cleanliness left much to be desired. The food quality was subpar, and the service from the hotel staff was unsatisfactory. To make matters worse, I got stuck in a malfunctioning elevator due to broken equipment. Overall, it's the worst hotel I've ever stayed at, and I wouldn't recommend it to anyone.
Stayed 3 nights in Nov 2023

2/10 Terrible

Nikhil, Altadena

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhygienic. No toilet paper. Infested with mosquitoes.
Stayed 2 nights in Nov 2023

4/10 Poor

rajani

Disliked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

rajani

Travelled with group
Disliked: Staff & service
Live music with dinner
Stayed 2 nights in Nov 2023

8/10 Good

Khushvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is friendlier
Stayed 2 nights in Oct 2023

10/10 Excellent

Hani

Stayed 2 nights in Oct 2023

8/10 Good

Suman

Stayed 1 night in Sep 2023

6/10 Okay

Neeraj

Stayed 1 night in Sep 2023

2/10 Terrible

Lakhvir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad experience
Stayed 3 nights in Aug 2023

4/10 Poor

Neeta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is pretty poorly maintained and its surprising that Radison hasn't enforced higher standards. The front facing surface of the check in desk is dirty, filled with smudges and cracks. If they can't keep that clean, there isn't much hope for the rest. We were given a no-smoking room on a no smoking floor that smelled so strongly of smoke that we had to move. Mirrors and other surfaces were full of smudges and hand prints--even in our room. While the pool seemed clean, the deck on the pool had cracks and was also poorly maintained.
Stayed 1 night in Aug 2023

10/10 Excellent

saurabh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week stay
Food v good.
Stayed 15 nights in Jun 2023
Response from Puneet Chaudhry on 5 Jul 2023
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcoming you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

4/10 Poor

AMAR

Not enough check in or out counters room service took long long tome
Stayed 1 night in May 2023
Response from Dhruv Chopra on 28 May 2023
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel New Delhi Paschim Vihar . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel New Delhi Paschim Vihar , I look forward to welcoming you back.

8/10 Good

Bharat

Stayed 9 nights in May 2023
Response from Dhruv Chopra on 28 May 2023
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel New Delhi Paschim Vihar . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel New Delhi Paschim Vihar , I look forward to welcoming you back.

2/10 Terrible

Hemant

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
First of all I want to clarify that this isn’t a bad review on hard working performing cleaning staff on my floor or dining room attendants who made sure my cup of tea is full. They are probably the reason why people stay in this terrible property. First nice welcoming mosquitos, and the receptionist who is almost devoid of greeting enthusiasm but quick to offer welcome drinks. You probably need lots and lots of blood to feed these hungry mosquitoes so better remain hydrated with blood as sweet and good tasting for a feast. So if you happen to smash a fat mosquito in morning you better turn service on for cleanup of bloody murder scene. Some wise person said there is abundance of both mosquitoes and politicians in Delhi however only mosquitoes happen to do all the hard work & be the fall guy too! Second is the marriage hall next to hotel providing all day-free entertainment which comes free till late in night, yes 1 AM. Top quality entertainment so good that my ears are still ringing with same tune a day after returning back home. For people traveling from USA it’s a blessing in disguise as you can hardly sleep at nights after a day of hard work so you hardly feel jet legged returning back to USA to delight of your manager seeing no productivity decline post India travel. To the credit of service no requests take less than 25 minutes and a shout on phone to the top of my lungs. No matter it’s replacing bad wireless key to empty all out mosquito repellent.
Stayed 8 nights in May 2023
Response from Dhruv Chopra on 28 May 2023
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel New Delhi Paschim Vihar . Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel New Delhi Paschim Vihar , I look forward to welcoming you back.

2/10 Terrible

Lalit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
Very poor service from staff. Staff don’t care Not customer friendly, nothing organised. hotel needs a new make over. Pool is cold not heated. There is mosquitoes everywhere.
Stayed 8 nights in Apr 2023
Response from Dhruv Chopra on 28 May 2023
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel New Delhi Paschim Vihar . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Hotel New Delhi Paschim Vihar , I look forward to welcoming you back.

6/10 Okay

Gurdev

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Mar 2023

4/10 Poor

Arpana

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Shubham

Stayed 1 night in Mar 2023

2/10 Terrible

Amrit

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the room wasn’t cleaned properly. There were hair all over the bathroom and on the bed. Food was on the floor and wasn’t cleaned properly. When we asked for a change of room front desk was rude and didn’t allow us to change. We had to ask for room service guy to come and clean the room completely. That took 1 hr and it was all during 2AM in the morning. I am never going to stay with them again.
Stayed 2 nights in Feb 2023
Response from Puneet Chaudhry on 7 Mar 2023
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

6/10 Okay

John

Stayed 3 nights in Jan 2023
Response from Puneet Chaudhry on 7 Mar 2023
Dear Valued Reviewer,We regret that the services provided were not to your expectations.Kindly share your detailed feedback on fom@rdpvdelhi.com enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

2/10 Terrible

Chandan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Puneet Chaudhry on 7 Mar 2023
Dear Valued Reviewer,We regret that the services provided were not to your expectations.Kindly share your detailed feedback on fom@rdpvdelhi.com enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

10/10 Excellent

Khushvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff.
Response from Mr. Puneet Chaudhry on 23 Nov 2022
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcome you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

8/10 Good

Khushvinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The surroundings were not clean. (I understand this is beyond your control )
Response from Mr. Puneet Chaudhry on 23 Nov 2022
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.It has been an absolute honour hosting you and we look forward to welcome you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

6/10 Okay

Arvinder

Travelled with family and small children, Business traveller
Disliked: Staff & service
Not enough supplies were in the room knowingly room was booked for 2 adults and a kid. And it was business lounge
Stayed 1 night in Oct 2022
Response from Mr. Puneet Chaudhry on 23 Nov 2022
Dear Valued Reviewer,Namaskar!We sincerely regret that the services provided were not to your expectations.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.We look forward to host you again soon!Best Regards,Puneet ChaudhryGeneral Manager

10/10 Excellent

Shakila

Stayed 3 nights in Sep 2022
Response from Mr. Puneet Chaudhry on 23 Nov 2022
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcome you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

10/10 Excellent

Prachi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Mr. Puneet Chaudhry on 23 Nov 2022
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.It has been an absolute honour hosting you and we look forward to welcome you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

4/10 Poor

Hunny

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Food was good. Room phone was not working, Foor lobby carpet was all wet. Room condition was poor, one of the walls was really bad it was all damp, room had a smell of moist and dampness.Not a healthy condition to stay.
Stayed 1 night in Sep 2022
Response from Mr. Puneet Chaudhry on 23 Nov 2022
Dear Valued Reviewer,Namaskar!Thank you for appreciating our services.We have discussed your feedback with the concerned heads enabling us to deliver memorable moments on your next visit.It has been an absolute honour hosting you and we look forward to welcome you back to another Tru Blu experience.Warm Regards,Puneet ChaudhryGeneral Manager

10/10 Excellent

AMIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hospitality. Admirable Management
Stayed 1 night in Aug 2022

2/10 Terrible

Vijay, Pasay City

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpets Smells Construction Infront of room Did not change room on request. Surrounding is terrible.
Stayed 2 nights in Aug 2022

8/10 Good

dinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance from main road to the hotel was dirty muddy, standing water and mosquito!
Stayed 6 nights in Aug 2022

4/10 Poor

Gold

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs some renovating. Some areas of the room were beaten up with cracks, scratches, etc. the hallways of the hotel is super and I mean super humid, hot, etc. the location is a little random in the middle of an empty field with a park nearby. Gas station at the corner, banquet halls down the street. Security at the main door for when guests enter and exit. Room service took an extremely long time. Outside food not allowed in the hotel, yet they will warm up your leftovers from room service, but then again, they will take about 30-45 mins for them to come take your food and then another 20-30 mins to bring your warmed food back.
Stayed 7 nights in Aug 2022

6/10 Okay

Joby

Travelled with family
Liked: Cleanliness, staff & service
I do not recommend anyone staying here. They only gave us one key card for the two of us. The key card stops working most of the time, which prevented access for many things like the door and the elevator. So we were stuck constantly asking other guests for help getting in the elevator. Also the key card is needed for the lights to be on, so if one person leaves with the key card, the other person is stuck in the room without any light.
Stayed 5 nights in Aug 2022

4/10 Poor

Vinay

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathrooms are in really rough shape. The check in and check out process takes 45 minutes to an hour.
Stayed 1 night in Jul 2022

4/10 Poor

Vinay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathrooms are very poorly maintained. The hallways smell bad. The check in and check out process take for ever (close to an hour).
Stayed 1 night in Jul 2022

6/10 Okay

Renjith

Business traveller
Liked: Room comfort
Expensive but not up-to the standards of Radisson
Regarding Hotel 1. The checkin/checkout process is time consuming. Just the checkin took 20+ minutes. Looks like lot of manual process, printed documents , signing multiple times. Aren't we living in 2022? I provided all details while booking thorough Hotels.com , still had to write the same in a form. 2. The same goes with the checkout , waited on queue for 15-20 minutes, wonder they use any systems for these. 3. I checked-in pretty late around 00.30 - 01.00 , so had to order food from their kitchen , which is SUPER expensive. I really wish the checkin staff asked/offered some welcome meal since the guest arrived late.
Stayed 2 nights in Jul 2022

10/10 Excellent

gurmail

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service and cleanliness
Stayed 2 nights in Jul 2022
Response from Puneet Chaudhry on 26 Jul 2022
Dear Guest Namaskar! Thank you sharing your feedback with us and appreciating hotel services. Best Regards Puneet Chaudhry General Manager