6/10 Okay
Bhasker
10 Feb 2023
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
TLDR; Mr. Prayag Rawat is a Liar and cheat and do not trust a word he says.
This review is specifically for Mr. Prayag Rawat. The hotel itself was fine but I requested an early checkout due to personal reasons and confirmed with the front office manager that they will issue a refund for the unused days.
Once I checked out and tried to get the refund I was put in touch with Mr.Rawat who kept passing the buck to Expedia and kept insisting somehow I am supposed to get Expedia to issue an amended voucher. Then after much back and forth with Expedia and iidl I managed to get Expedia to send them an email etc. Which Mr.Rawat confirmed and asked me for a couple of days time to issue the refund as they were waiting for an amended commission request from Expedia.
I explained that the commission is purely a matter between Expedia and iidl and my refund should be issued. But he refused now after 2 months he has flatly refused to honor the refund claiming Expedia has not sent them a voucher.