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Reviews of Hotel Freesia

3 out of 5
Hotel Freesia
E-19, Defence Colony, Main Ring Road, Near South Ex Flyover, New Delhi, Delhi N.C.R.

Reviews

5.2
Rating 10 - Excellent. 0 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 3 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

4.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad worst experience low quality not at all clean paid 1500 rupees for extra mattres not worth it

2/10 Terrible

Lucia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay to forget
Horrible experience. Bedroom dirty, bathroom in bad condictions: shower not working, bath brown, no hot water for 3 days, showering with a bucket, no towels.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Krishnarao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sonia, London

Liked: Cleanliness, staff & service
Good hotel near to everything.
This is quite a welcoming hotel. The staff try their best to ensure that all needs are met. The buffet breakfast was good and I made a request for fried eggs which was happily received without any fuss. The hotel is clean and sits beside a food supermarket which came in very handy. Also good location for shopping.
Response from General Manager on 9 Jan 2016
Dear Guest, It is a great pleasure for us to read such a wonderful review about our hotel. We Thank You for your fabulous appreciation and recommendation for Hotel Freesia. We are delighted to know that you liked our hotel and services. At Hotel Freesia, it has always been our endeavor to make our Guests’ stays as comfortable and pleasant as possible. We have taken a note on your feedback. We thank you for being our guests and look forward to another opportunity for your return to Hotel Freesia, New Delhi. Kind Regards General Manager

4/10 Poor

GT, Kochi

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel in crowded location
They gave me smoking room despite request while booking to give non-smoking. The stink of cigarette smoke was nauseating. I made them to change rooms twice (three rooms were tried), but only degree of cigarette stink varied. Gave me a headache. Only lukewarm water, not hot water, in the bath room. Food, though limited in range, was good. Breakfast was frugal- they can add a live egg counter. Staff were courteous. Wifi worked on my floor. Unlike most star hotels, here the AC settings could be changed and I could get the set temperature.
Response from General Manager on 5 Nov 2015
Dear Guest, Thank you very much for taking out time to comment on your stay. Your comments are extremely valuable to us to continually improve or standards and services. Please accept our apologies for not meeting your expectations. I would like to assure you that corrective action has been put in place . It is our constant endeavor to meet and also exceed guest expectations. I would like to assure you that you will experience the difference on your next visit. At Hotel Freesia we always strive to build a strong and long-term relationship with our guests and we look forward to welcoming you back for a memorable experience. Kind Regards General Manager