2/10 Terrible
Umang
12 Dec 2023
Disliked: Staff & service, amenities
The hotel refused to honor the booking for King size bed room despite booking in advance .The staff was rude and don't care attitude citing its not guaranteed .
Defeats the purpose of advance booking and my trust on Holiday inn as a chain is seriously dented .
Expedia to be fair, tried their best but really disappointed with Holiday Inn as a chain and is reflected by the fact that my next booking I avoided them .
Would recommend Expedia should consider blacklisting such chain which doesn't keep guest first , which is the basic principal in hospitality industry !