"We were advised by family members who have stayed at several properties in the area that Nevo is the best hotel at the Dead Sea. The room was clean and well-appointed. There were plenty of towels and the bed was comfortable. For adult travelers we highly recommend the Moab/Moav floors which include access to the 8th floor lounge and are child-free. Staying there also grants you access to the VIP breakfast which offered an excellent, tasty buffet for breakfast (plus eggs to order) - including sparkling wine (Cava). We had half board and found the food in the restaurant to be delicious, well-presented, and plentiful. We took full advantage of the spa, as well, for massages and facials. The spa staff were professional and contributed to a very relaxing experience. To improve the experience we would suggest:
a. Improve the elevator function: although there are four, it seemed we often had a significant wait
b. After making the reservation I sent two emails to the hotel, neither of which were answered; if the customer relations email inbox is not operational, remove it from the "contact us" link and direct people only to call
The front desk and housekeeping staff were pleasant and helpful, and the staff in the Moab Lounge are superstars!"
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