De Kiel Trip

It was clean and staff was friendly.

Perfect place to stay, convenient location, 15 min walk from a direct tram (number 4) to centraal station. The hotel itself is beautiful, spotless. Hotel bar is beautiful and cozy. Reception area lovely. Staff there were always incredibly helpful and went out of their way to make you feel comfortable and welcomed. The room (Deluxe) was huge, well placed mirrors, wardrobe size was great, shower was always good, bed was GIANT, with soft sheets and a comfy mattress. TV was in a great spot so was always comfortable to watch. Limited options for the TV of what to watch unless renting a film (roughly £10 each). The spa area was amazing. It was so clean, and well maintained. We were fortunate enough to experience the spa hut to ourselves my partner and I. The spa shuts at 10pm so a late night spa trip was the way to go. We would get what felt like private use of the pool, sauna and steam room and a little shower before leaving! Just all round a 5 star hotel and I couldn’t have been more grateful to have the opportunity to stay here, it allowed for me and my partner to have the best anniversary we could’ve asked for. Thank you!

The hotel itself is beautiful especially from the outside. Checking in is smooth. Location is closer to train station. Did not get the chance to try the spa and gym. Did not try the food as well. Outside the hotel, there are fast food and small supermarket nearby if you want to grab some food and snacks. The issue I have got is the water pressure in the shower, slow flow but manageable. There is a small kettle provided for teas and coffee, temperamental kettle. Otherwise all okay.

Due to our room not being ready for check in the staff went out their way to provide a room upgrade to apologise before we had a chance to say anything. It was very thoughtful and brilliant customer experience.