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Reviews of The Downtown, a Coast Hotel

3 out of 5
The Downtown, a Coast Hotel
1026 Second Avenue, Dawson City, YT

Reviews

7.8

Good

Rating 10 - Excellent. 101 out of 332 reviews" "
Rating 8 - Good. 137 out of 332 reviews" "
Rating 6 - Okay. 52 out of 332 reviews" "
Rating 4 - Poor. 24 out of 332 reviews" "
Rating 2 - Terrible. 18 out of 332 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, property conditions & facilities
As it was Gold Show weekend in Dawson City, and our room was located rught at the main entrance, we found it to be noisy late into the evening.
Stayed 5 nights in May 2024
Response from Abdullah on 20 May 2024
Hi Becky,We apologies for the inconvenience for the sound. As it is one of our busiest weekend for the Gold show, guests are coming in and out all evening. Hopefully you will give us another chance next time when you visit Dawson City!

8/10 Good

Reg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Hot water took over 5 minutes to come through.
Response from Front Desk on 15 May 2024
Hi Reg,Thank you for the 4/5 star review. Hopefully next time we will get 5/5!

2/10 Terrible

Steven, Kitimat

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed one night in the main building everything was good. My next stay they put me in the building across from the lobby. You can hear a pin drop in the rooms beside you. People in the common area until midnight, then a couple ladys talking loudly until 4am made for almost no sleep.
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Hi Steven, Sorry to hear you didn't enjoy your stay with us. Our night audit team is there to assist with noise concerns when notified of an issue and we also have earplugs available at the front desk .Warmest regards, Guest Services

2/10 Terrible

Steven, Kitimat

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Hi Steven, Sorry to see you did not enjoy your stay with us. It's a shame you didn't leave any feedback on your concerns so we could look to make improvements moving forward.Warmest regards, Guest Services

8/10 Good

Marie Claire

Stayed 3 nights in Apr 2024
Response from Front Desk on 15 May 2024
Hi Marie,Thank you for the 4/5 star review! Hopefully we can get 5/5 next time!

10/10 Excellent

Bambi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in room 207 while comfortable, it is located right by the boiler/mechanical room. It was noisy. I prefer to stay in the main building, I find the beds are more comfortable than the anex. My next stay, I will request to stay away from the mechanical room in a quieter room. The Downtown hotel in my opinion is the best stay in Dawson City.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for your comments. Apologies for the noise disruptions; 207 is actually located above one of our dining outlets that is currently closed. I will follow up with my maintenance team to see what would have been causing the noise concerns during your stay. We are glad to see that this didn't impact your stay too much and hope to see you again soon! Warmest regards, Leah PayneGeneral Manager

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for your review! Warmest regards, Leah PayneGeneral Manager

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Have been staying this hotel for many years, this is a good one
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for your positive feedback! We are glad you enjoyed your stay with us and hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Jenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Hello Jenny, Thank you for your review and kind words! We are glad to hear you enjoyed your stay and we hope to welcome you back soon! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for your positive review and kind words! We are glad to hear you enjoyed your stay with us! Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Anu Rose

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
The building was quite loud, could hear people moving and talking in the very next room.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for your review and comments. With the historic wooden buildings in Dawson City, noise can be an issue. We are sorry to hear this disrupted your stay with us and we will work to find solutions to provide a quieter experience to our guest moving forward. Leah PayneGeneral Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for your positive feedback! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is truly amazing.
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for your kind words and feedback, Marcia! We are thrilled you enjoyed your stay and we hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
A good spot in a really good town.
The hotel was good. It’s not to the level of big city hotels but fits its surroundings well. Beds were comfy and it’s located in the middle of town, a 5-10 minute walk from everything. Oh hotel staff was good. Every person I dealt with had a smile on their face and made you feel welcome. I stayed at the Downtown a number of times and am always satisfied when I leave
Stayed 3 nights in Nov 2023
Response from General Manager on 10 Nov 2023
Hello John, Thank you for your review and kind words. We are glad you enjoyed your stay and with us and are thrilled to hear our staff created a warm and welcoming environment. We hope to welcome you back soon! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Martha, Inuvik

Stayed 3 nights in Sep 2023
Response from General Manager on 30 Oct 2023
Thank you for the positive review! We are glad you enjoyed your stay! Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The beds and amenities were great. The building is clearly being gradually renovated. Needs new carpets. I didn't like a room without an exterior window.
Stayed 5 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for your feedback, Lisa. We are glad you enjoyed the amenities and found the bed comfortable. The majority of the Annex units do only have windows looking/opening into the interior courtyard. For future stays you may enjoy the main building units better as all of these units have exterior facing windows. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Alastair

Stayed 1 night in Oct 2023
Response from General Manager on 9 Nov 2023
Thank you for the positive review! Warmest regards,Leah PayneGeneral Manager

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Great location, iconic bar, service mediocre, staff seem to not really be the most enthusiastic about work.
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for your comments, Matthew. Apologies that the level of service fell flat during your visit. We will work to make improvements in this area. Warmest regards, Leah PayneGeneral Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property very clean
Stayed 1 night in Oct 2023
Response from General Manager on 10 Oct 2023
Thank you for your kind comment, Paul! Hopefully we can welcome you back again in the future! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Zeyun

Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for the positive review! We are glad you enjoyed your stay! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Konstantine, Whitehorse

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your positive review! We are thrilled you enjoyed your stay and hopefully we can welcome you back soon!Warmest regards, Leah Payne

10/10 Excellent

Marlene

Stayed 1 night in Sep 2023
Response from General Manager on 16 Oct 2023
Thank you for your positive review, Marlene! We are glad you enjoyed your visit! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rustic hotel located conveniently in the Downtown core.
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Thank you for your positive review! We are glad you enjoyed the location and ambience of the hotel. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean and great place to stay if you want to walk to all of the neat spots in Dawson.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Thank you for your positive review, Laura! We are glad you enjoyed your stay with us while visiting Dawson City!Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Yifei

Travelled with group
Pretty good.not too bad
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Thank you for your comments and feedback.Warmest regards, Leah PayneGeneral Manager

8/10 Good

Samantha

Stayed 2 nights in Jul 2023
Response from General Manager on 21 Sept 2023
Thank you for your review. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle driver and front desk staff are excellent. They all make you feel right at home
Stayed 3 nights in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for your review and feedback, Tina! We are glad you found our staff helpful and pleasant throughout your visit! Warmest regards, Guest Services

8/10 Good

Yifei

Travelled with group
Liked: Cleanliness, staff & service
A little bit hard because there is no elevator.
Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for you review, Yifei! We understand the lack of elevator can be challenging for some guests. Or team are always happy to assist with luggage if needed. Warmest regards, Guest Services

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
We are sorry to see you were disappointed with your stay. Some feedback would be helpful so we can address concerns and find ways to improve. Warmest regards, Guest Services

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 8 Sept 2023
Thank you for you feedback. Warmest Regards,Guest Services

6/10 Okay

Laurent

We were put into the annex, which is under renovations. We called to arrange for a shuttle airport pickup, but the shuttle never came. Room is overpriced for what you get.
Stayed 1 night in Sep 2023
Response from Guest Services on 19 Sept 2023
Thank you for your feedback, Laurent. We apologies for the construction at the Annex during your visit. We unfortunately had a pipe burst which caused some flooding and we are working through repairs. Thank you for your notes on the shuttle, we will work to improve communications on this. Warmest regards, Guest Services

10/10 Excellent

LOUIS

Stayed 3 nights in Sep 2023
Response from General Manager on 26 Sept 2023
Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Ridwanul

Stayed 1 night in Aug 2023
Response from General Manager on 21 Sept 2023
Thank you for your feedback.Warmest regards, Leah PayneGeneral Manager

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashion looking hotel close to front street but no insulation so can hear everything through the walls. Not the quietest hotel and is attached to a bar as well.
Stayed 2 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you for your feedback, I will ensure I address your concerns with our team. Warmest regards, Leah PayneGeneral Manager

8/10 Good

Asha

Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Dawson City. Rooms nice, modern and clean. Wifi was good. Historical building (I think).
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you for your positive review! We are glad you enjoyed your stay with us while in Dawson City!Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Krista

Stayed 1 night in Aug 2023
Response from Guest Services Team on 8 Sept 2023
Hi Krista,Thank you for your positive review.Warmest Regards,Guest Services

4/10 Poor

Trevor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice place, not worth tr price in my opinion. ‘Annex’ is a separate building across the street, FYI. No housekeeping in my 3 day stay.
Stayed 3 nights in Aug 2023
Response from General Manager on 17 Aug 2023
Hello Trevor, We are sorry to hear you had a disappointing stay with us while visiting Dawson City. Due to limited staffing we are offering housekeeping service upon request and this can be arranged with the front desk. My apologies if this was not communicated to you at check in, I will do my best to address this with the team. Warmest regards, Leah PayneGeneral Manager

6/10 Okay

Michael

Stayed 1 night in Aug 2023
Response from Guest Services on 19 Sept 2023
Thank you for your feedback. Warmest regards, Guest Services

8/10 Good

Trine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful. Thank you!
Stayed 1 night in Aug 2023
Response from General Manager on 14 Aug 2023
Thank you for your positive review! We are thrilled to hear you found the staff helpful and that you enjoyed your stay!Warmest Regards, Leah PayneGeneral Manager

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and staff were quite accomodating of us having 2 dogs with us. Rooms are small but cant complain. Centrally located in town and did the sour toe shot plus had some other drinks in the saloon. The obly complaint would be the very high price and zero breakfast included
Stayed 1 night in Jul 2023
Response from General Manager on 7 Aug 2023
Thank you for your review! We are glad to hear you enjoyed your stay and found the staff helpful and accommodating. The sour toe cocktail is quite the unique offering and we are thrilled you had the opportunity to partake and join the club!We do apologize for the lack of breakfast, some staffing shortages did lead to a seasonal delay in availability. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 7 Aug 2023
Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Teisha

Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Thank you for your positive feedback! We hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nicer if not so hot in town.
Great old hotel in an 'old west' like town. Only issue for us was the temp was near 90 F that day and we were put in the building without any air conditioning.
Stayed 1 night in Jul 2023
Response from General Manager on 3 Aug 2023
Thank you for your positive feedback! We are glad you enjoyed your stay!We do apologize for the lack of air conditioning in our Annex building. With the rooms opening into an indoor courtyard it is difficult to find proper venting solutions for air-conditioners. It is something I am diligently looking into solutions for and hope to have corrected before next summer season!Warmest regards, Leah PayneGeneral Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 3 Aug 2023
Thank you for your positive feedback! We are glad you enjoyed your stay!Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Amy

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from General Manager on 27 Jul 2023
Thank you for sharing your positive experience at The Downtown! Warmest regards, Leah PayneGeneral Manager

8/10 Good

Margo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right down town so easy walk everywhere. Rooms were clean and had what we needed.
Stayed 3 nights in Jul 2023
Response from General Manager on 27 Jul 2023
Thank you for sharing your positive experience at The Downtown! We are glad you enjoyed the central location and found your stay comfortable and enjoyable. Warmest regards, Leah PayneGeneral Manager

6/10 Okay

John

Stayed 1 night in Jul 2023
Response from General Manager on 27 Jul 2023
We are sorry to see you might have experienced some concerns during your visit. If you would like to provide us with further details so that we may follow up accordingly please reach out to info@downtownhotel.ca. Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on 27 Jul 2023
Thank you for sharing your positive experience at The Downtown! Warmest regards, Leah PayneGeneral Manager

10/10 Excellent

Casey

Stayed 1 night in Jul 2023
Response from General Manager on 14 Aug 2023
Thank you for your positive review!Warmest Regards, Leah PayneGeneral Manager