"Very very clean and modern hotel. Like a museum. We were told there is a street separate the two building and we are aware. It could be too hot to walk across for some, though we were offered shuttle bus one time, never seen it again when we want to use it. Pool tile are missing and could be a safety issue. Kids car ride and game room hour is limited. Online communication is straightly in English, and could be difficult for some. Asked for special sized bath rope but wasn’t offered."
"From the beginning to the end, perfection! Japanese style hotel, with great common spaces, spa, onsen baths in room! Staf is perfect fri fly and willing th help with every need. 5 star hospitality! Mr. Peterson helped with everything, Mr. Rio/ Leo was very helpful with World Cup updates and Ms Winnie was a champion of the activity room! Great stay with great staff! A credit to the leadership of the hotel!"