Flat-screen TV, fireplace
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Reviews of Jai Hotels

3.5 out of 5
Jai Hotels
HD Lama Rd, Darjeeling, West Bengal

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

rafidin kayesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
It was an amazing experience.. The hotel is a very good location near the mall road. The hotel staff is very friendly and cooperative. It is very decently designed but the only issue we had was the mattress there. Otherwise really good property for the price we paid. highly recommended
Stayed 2 nights in Feb 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay...some things need fixing
I was surprised how lovely the interior of the hotel was as I walked through it. The room was nice and the front desk staff were helpful, as noted in other reviews. The breakfast was a basic continental one: toast, 2 eggs, fruit, juice and coffee or tea. A lobby sign states the AM & PM hours when hot water is available in your room. If you miss those hours, you'll need to request a bucket of hot water to be sent up. The hotel is freezing, including the room. You'll need to request a heater for your room, which wil have a plug suitable for only 1 outlet; not really near the bed. Even the restaurant is cold. You & the waiter will be wearing your Winter coats in there! After the 1st day, I ate breakfast in my room each morning in front of my heater. They phoned me 7:30am on my 1st day to ask what time I would be coming down to breakfast! Posted breakfast hours state 7:30am-9:30am, so why wake me with an unnecessary call? I needed my sleep: "Breakfast ends at 9:30; I'll be down sometime before that." She said the last order is taken at 9:15am (then why have a window of time which ends at 9:30? Just say breakfast is from 7:30am-9:15am!). 1 hour later, the front desk called with the same question! (the restaurant obviously requested they call me). I disconnected my phone after that. The final morning, I received another 7:30am call asking when I want breakfast! They ignore the 'Do Not Disturb' sign on your door too; it really only keeps housekeeping away.
Stayed 3 nights in Feb 2019

10/10 Excellent

abhinav, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beauty in disguise.
It was awessome. Beautifull rooms and nice people.
Stayed 3 nights in Sep 2018
Response from SS on 5 Oct 2018
Dear Guest, Greetings from Jai Hotels! Sir thanking you for reviewing us, your means a lot to us. Thank you from the entire Jai Hotels Family. Looking forward to having you here with us again. Thanking you, Jai Hotels