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Reviews of White Sands Resort & Conference Centre

4 out of 5
White Sands Resort & Conference Centre
Africana Road, Jangwani Beach, Dar es Salaam

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 113 reviews" "
Rating 8 - Good. 40 out of 113 reviews" "
Rating 6 - Okay. 17 out of 113 reviews" "
Rating 4 - Poor. 8 out of 113 reviews" "
Rating 2 - Terrible. 9 out of 113 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

JUMANNE

Travelled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Team White Sands on 15 Feb 2024
Dear Jumanne, I would like to thank you for taking your time to rate us. We are committed towards providing quality services and aspire to provide excellent service. We are sorry for the inconvenience, we have taken note on this. We would request you to share details on your discomfort so that we will be able to resolve to eliminate the problem. Looking forward to welcome you back Thank you Best regards The White Sands Team

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in Dar es Salaam
We loved White Sands Resort. We were six people in two one-bedroom apartments with a connecting door, just perfect for us. The kitchens were convenient, however one was not stocked at all and the other just had a few plates and a couple of forks and spoons. We didn't plan to do much cooking so didn't say anything about it, but probably the staff would have responded had we asked. Otherwise, the stay was perfect with excellent air conditioning and two pools plus lovely beach walks to choose from. Breakfast buffet was remarkable and got us started each day!
Stayed 4 nights in Dec 2023
Response from Team White Sands on 15 Feb 2024
Dear Dorothy, I would like to thank you for taking your time to review us. We are committed towards providing quality services and aspire to provide excellent service. Our team will be happy to receive your appreciation. We forward to welcome you back Thank you Best regards The White Sands Team

2/10 Terrible

ANNA

Liked: Cleanliness
Disliked: Property conditions & facilities
Noises due to wedding parties right infront of the room
Stayed 1 night in Nov 2023
Response from Team White Sands on 13 Nov 2023
Dear Anna, I would like to thank you for taking your time to review us. We are committed towards providing quality services and aspire to provide excellent service. We are sorry for the inconvenience, we have taken note on this. looking forward to welcome you back Thank you Best regards The White Sands Team

10/10 Excellent

JUMA

Liked: Staff & service
Clean
Stayed 3 nights in Oct 2023
Response from White Sands Team on 31 Oct 2023
Dear Juma, I would like to thank you for taking your time to review us. We are committed towards providing quality services and aspire to provide excellent service. We forward to welcome you back Thank you Best regards The White Sands Team

2/10 Terrible

tina

Stayed 4 nights in Jul 2023
Response from White Sands Team on 28 Aug 2023
Dear Tina, I would like to thank you for taking your time to review us. We are committed towards providing quality services and aspire to provide excellent service. We would be happy to know what caused inconvenience so that we will be able to work on it. looking forward to welcome you back Thank you Best regards The White Sands Team

10/10 Excellent

Yustina

Liked: Cleanliness, staff & service, property conditions & facilities
Provide mosquito nets
Stayed 3 nights in Jul 2023
Response from Team White Sands on 29 Jul 2023
Dear Yustina, Thank you for your time to rate our services. We are happy to receive your appreciation. Thank you for constructive feedback we will certainly work on it and we look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Julius, Aurora

Travelled with family, Business traveller
Liked: Cleanliness
Great service every time
Stayed 1 night in Jun 2023
Response from White Sands Team on 6 Jul 2023
Dear Julius, Thank you for your time to rate our services. We are happy to receive your appreciation and we look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

VALANDIA, Akron

Liked: Cleanliness, staff & service
Wonderful staff and service in every way
Stayed 12 nights in Jun 2023
Response from Team White Sands on 16 Jun 2023
Dear Valandia, Thank you for your time to rate our services. We are happy to receive your appreciation and we look forward to welcoming you back to the hotel in the near future. Kind Regards

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
White sands
Stayed 3 nights in May 2023
Response from Team White Sands on 19 May 2023
Dear Clive, Thank you for your time to rate our services. We are happy to receive your appreciation and we look forward to welcoming you back to the hotel in the near future. Kind Regards

8/10 Good

hirut

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Team White Sands on 10 May 2023
Dear Hirut, Thank you for your time to rate our services. We are happy to receive your appreciation and we look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Murtaza

Stayed 1 night in Mar 2023
Response from Team White Sands on 7 Mar 2023
Dear Murtaza, Thank you for your time to rate our services. We are happy to receive your appreciation and we look forward to welcoming you back to the hotel in the near future. Kind Regards

8/10 Good

Toussaint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Satisfaction from the personnel services - Beach needs cleanup
Response from Team White Sands on 17 Jan 2023
Dear Toussaint, Thank you for your time to rate our services. We have taken notes on your constructive feedback and will work on it. We look forward to welcoming you back to the hotel in the near future. Kind Regards

4/10 Poor

Dennis

Response from Team White Sands on 12 Feb 2023
Dear Dennis, Thank you for your time to rate our services. We have taken notes on your constructive feedback and will work on it. We look forward to welcoming you back to the hotel in the near future. Kind Regards

8/10 Good

Doris

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Team White Sands on 17 Jan 2023
Dear Doris, Thank you for your time to rate our services. We look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Thomas, Frankfurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Team White Sands on 17 Jan 2023
Dear Thomas, Thank you for your time to rate our services. We look forward to welcoming you back to the hotel in the near future. Kind Regards

6/10 Okay

Antony

Stayed 3 nights in Apr 2022
Response from Team White Sands on 17 Apr 2022
Dear Antony, Thank you for your time to rate our services. We look forward to welcoming you back to the hotel in the near future. Kind Regards

8/10 Good

Jacqui

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The property had many changes since I was last there and it looked fantastic and very trendy and homely. The room was good but we never managed to get a hot shower. Staff were all very friendly, but other than breakfast the food really wasn’t great and very slow service. It’s a shame that these things let the hotel down as they could easily be rectified.
Stayed 1 night in Mar 2022
Response from The White Sands Team on 7 Apr 2022
Dear Ms. Jacqui, We are very happy to receive your appreciation. Thank you for your time to review our hotel. I have taken note on your constructive feedback and we have taken action. We always strive to provide excellent service to all our guests. We look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Harrison

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful location, friendly staff, and great amenities. Above all, when my flight was rescheduled from midday to 8 pm they had no qualms about extending my stay at no cost to 6 pm. Super friendly!
Stayed 3 nights in Mar 2022
Response from The White Sands Team on 24 Mar 2022
Dear Harrison, Thank you for your time to review our services. Our team will be happy to receive your feedback. We look forward to welcoming you back to the hotel in the near future. Kind Regards

2/10 Terrible

D'andra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is amazing , deepak the food manager is amazing. White sands has boats to the island but they take your money and leave you there 2 days in a row the boat man did that I had to come with another resort boat . There was cockroaches all over the bathroom the more you clean it the more roaches come . White sands was my favourite resort now it’s run down , they advertise a spa when we booked a massage the spa employees did not show and it was out last night in dar es Salam , the owner tried to tell us to pay for transport for another massage therapist to come . I’m sorry because your staff does not show up why should we pay the transport . White sands definitely needs upper management to get involved with thease issues . It’s become a local resort now. But it’s very upsetting that the boat leaves you stranded on the island . It’s even more embarrassing begging another resort to let you in to walk 10 mins on the road to get back to white sands as you can not walk on the beach . The room was also very damp and moist my fiancé and I have been bit by ants in the room . The more the cleaner cleaned the more they came . They did offer us an upgrade but I preferred not to take it in order to let others know. I used ti brag to everyone to end a trip in dar es Salam you have to go white sands for peace and the islands but now it’s just a run down hotel should be a 2 star
Stayed 2 nights in Mar 2022
Response from Team White Sands on 22 Mar 2022
Dear D'andra, We are very happy to receive your appreciation. Thank you for your time to review our hotel. I have taken note on your constructive feedback and we have let our spa partners on the appointment missed, and boats partner on the inconvenience that you faced. We always strive to provide excellent service to all our guests. We look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Amanda L.

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from The White Sands Team on 9 Feb 2022
Dear Amanda, Thank you for your time to review our services. Our team will be happy to receive your feedback. We look forward to welcoming you back to the hotel in the near future. Kind Regards

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Team White Sands on 26 Dec 2021
Dear Mahmoud, Thank you for your time to review our services. Our team will be happy to receive your feedback. We look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing but a bit off the track
A wonderful and relaxing place in good condition right at the sea. It‘s a nice resort and I recommend to book at least a Studio room. The regular rooms are a bit too simple. The hotel is quite far away from the action so it‘s mainly good to relax. The whole resort is very well maintained and makes you feel really comfortable. The pool is nice and there is good space to sit on the beach too. Good to watch sunrise, wrong side to watch the sunset. The gym is quite large but hot since most of the time they just open the windows instead of the A/C. Would go there again but preferably with the girlfriend, not solo.
Stayed 5 nights in Nov 2021
Response from Team White Sands on 4 Dec 2021
Dear Guest, We are very happy to receive your appreciation. Thank you for your time to review our hotel. And facilities in detail. Our team will be happy to know your experience. We have taken the note on constructive feedback you have shared and we will work on it. We always strive to provide excellent service to our guests. We look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Nabiry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great experience will definitely go back again.
Stayed 1 night in Nov 2021
Response from Team White Sands on 2 Dec 2021
Dear Nabiry, Thank you for your time to review our services. Our team will be happy to receive your feedback. We look forward to welcoming you back to the hotel in the near future. Kind Regards

10/10 Excellent

Riitta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Team White Sands on 28 Nov 2021
Dear Ms. Rita, Thank you for your time to review our services. Our team will be happy to receive your feedback. We look forward to welcoming you back to the hotel in the near future. Kind Regards

2/10 Terrible

Dennis

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
False Advertising
Booked and paid for a one bedroom apartment sea view for 3 person stay and upon check in was told there were no apartments and was put in a standard room. Manager stated this happens because I made the booking on separate website, many in lobby had same problem, I was not given a discount or anything for the impractical inconvenience and it was actually suggested that it was my fault and not the hotels for the false advertisement and incorrect booking.
Stayed 1 night in Nov 2021
Response from The White Sands Team on 9 Nov 2021
Dear Mr. Robert, I would like to thank you for taking your time to review us. We regret to know your experience wasn't good and we have taken steps to prevent any such experience in furture. We are committed towards continuous enhancement of our services and to reduce any guest inconvenience. Please provide us an opportunity to serve you better in your next visit. Best regards

2/10 Terrible

Samuel

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for relaxation … Amazing views , with ocean breeze
Stayed 1 night in Sep 2021
Response from Hotel White Sands Team on 8 Sept 2021
Dear Mr. Chuly, Thank you very much for your review. Really appreciate the feedback. I am glad you enjoyed your stay with us.

8/10 Good

Judith

Stayed 1 night in Jul 2021

8/10 Good

Sama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Superb
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very white sands !
Great location
Stayed 3 nights in Dec 2020

6/10 Okay

Rahim

Stayed 1 night in Dec 2020

6/10 Okay

Samyoul

Stayed 1 night in Sep 2019
Response from White Sands on 10 Sept 2019
Thank you for your feedback,

10/10 Excellent

Derege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from White Sands on 6 Sept 2019
Thank you

6/10 Okay

Jgirlnyc

Travelled with family
Liked: Staff & service, amenities
Pros: Great location, good view from room. Facility is very nice. Food was good. Cons: Issues with the room. Toilet not flushing well, air conditioner had problems. Holes in mosquito net.
Stayed 1 night in Jun 2019
Response from White Sands on 2 Jul 2019
Dear Guest, Thank you for your valuable feedback, We will surely look into it.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Oh boy....
Food appalling, construction ongoing by main pool, hard to enjoy any peace and quiet....
Stayed 3 nights in Apr 2019
Response from white sands on 16 Apr 2019
Dear Guest, Sorry for the inconvenience caused to you, but this is to let everyone know the construction is over and the hotel is functional as before.

10/10 Excellent

Mukhtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic time.
Great, helpful and extremely polite team. Always making sure that all is well. Would definitely return and recommend the venue.
Stayed 9 nights in Feb 2019
Response from White Sand on 14 Mar 2019
Thank you for your valuable feedback, hope to see you soon.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019
Response from white sands on 30 Apr 2019
Thank you for your rating, could you please let us know exactly what went wrong.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be a repeat customer!
What a jewel so close to Dar! I did not know what to expect and was a bit unsure. As soon as I checked in to my room, I was so relaxed. I booked for 2 nights and extended for a 3rd. Beach was well taken care of and staff was A+! Breakfast was more than anyone could ask for and the overall food was good. I will be back VERY soon - 20 minutes from home, why not?
Stayed 2 nights in Feb 2019
Response from White Sands on 14 Mar 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, awesome service! Looking forward to my next visit!
Stayed 2 nights in Jan 2019
Response from whitesands on 5 Feb 2019
Thank you for your valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with breathtaking views of the ocean. Friendly hotel staff.
Stayed 14 nights in Nov 2018
Response from Hotel on 5 Dec 2018
Thank you for your Feedback

8/10 Good

Odette, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the beach
Attended a wedding at the hotel, staff were lovely and always very friendly. Rooms were nicely appointed, although not 5 star. Taxis/transfers arranged by the hotel were expensive given the availability of Uber. Restaurant food was ok, however, there are lots of great options within a short drive away.
Stayed 6 nights in Aug 2018
Response from White Sands on 25 Oct 2018
Thank you for your feedback, will surely look into your suggestion of Transport.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Relaxing Location
I appreciated the promptness in resolving an issue with the wifi as it essential for me.
Stayed 5 nights in May 2018

8/10 Good

Rama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel, beach, pools, and rooms were wonderful. The wifi had some issues, but more than less it worked pretty well. I enjoyed my stay.
Stayed 8 nights in Feb 2018

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Me and my mum spent 3 nights there, we loved it so much, the staff was very friendly and nice, the food was delicious especially fish! Only the beach could be cleaned daily as it attracts loads of plastics and rubbish :(
Stayed 3 nights in Feb 2018

8/10 Good

Josie, Dar es Salaam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel and well maintained facilities
Very pleasant. Mainly due to friendly and accommodating service of staff. Both room and hotel facilities (e.g. lounge benches along the beach) well maintained. Beautiful garden all around. Rooms fresh, water bottles are supplied. Nice balcony with seafront.
Stayed 1 night in Feb 2018
Response from Risha Chakraborty on 14 Feb 2018
Thank you for your feedback. Apologies for the inconvenience caused to you and we assure to work on the same.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Risha Chakraborty on 14 Feb 2018
Thanks a lot for the rating.

8/10 Good

Elvis, Atlanta GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I liked the location and everything else apart from the meals. The dinner menu was very limited in options. No local Quine.
Stayed 4 nights in Jan 2018
Response from Management on 14 Feb 2018
We apologize for the inconvenience caused to you and assure to work on the same in future. Thank you for providing us feedback of your stay.

10/10 Excellent

Aase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on a beautiful beach!
Great hotel, lovely staff and good facilities. I loved the balcony and the view and my room was very comfortable. The internet was a bit erratic in the room but the connection was good in the reception and the restaurant. The food in the restaurant was good but I got a bit bored of Indian food after a few days. They should have some Tanzanian specials on their menu. The beach is beautiful and is kept very clean, however, at times there would be a smell from the sea and the water is not clean enough to swim in.
Stayed 5 nights in Dec 2017
Response from Risha Chakraborty on 14 Feb 2018
Thanks a lot.We really appreciate your feedback.