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Reviews of OYO Hotel Dalton PA I-81

2.5 out of 5
OYO Hotel Dalton PA I-81
26 Southside Ln, Dalton, PA

Reviews

3.8
Rating 10 - Excellent. 7 out of 67 reviews" "
Rating 8 - Good. 5 out of 67 reviews" "
Rating 6 - Okay. 6 out of 67 reviews" "
Rating 4 - Poor. 4 out of 67 reviews" "
Rating 2 - Terrible. 45 out of 67 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Charissa

2/10 Terrible

Denise

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Denise! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

2/10 Terrible

Christine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When Hotels.com books you at a condemned motel
Well, there was no stay because when I arrived, there was absolutely no cars in the parking lot so I went to the office and the door was locked and there was a big sign on the door that said, condemned, not fit for human occupancy
Stayed 2 nights in Nov 2022
Response from Ammy on 1 Dec 2022
Apologies for the problems you had faced, Christine! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Dorothy

Stayed 2 nights in Nov 2022

2/10 Terrible

LaNeka

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was horrible , first off they gave my reservations away , I had to wait for an hour for a room to get cleaned . Then the room was disgusting and nasty !!! Dirty and filthy & I was still charged
Stayed 2 nights in Oct 2022
Response from Ammy on 7 Nov 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Phyllis

Travelled with family, Travelled with partner
Disliked: Staff & service
We booked 2 rooms at this hotel. Upon arrival we were told our rooms were unavailable and wed have to stay elsewhere.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
We are extremely sorry to know this, Phyllis! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

Edmund

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Edmund! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Ezequiel, Wilkes Barre

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In one word... horrible experience.
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Kimberly

Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Stephen

Stayed 1 night in Sep 2022

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Janusz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and dirty
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Clay

Disliked: Cleanliness, property conditions & facilities
Room was nothing like the pictures: the only thing clean was the sheets and towels. The smell of cigarettes in my no smoking room gave me a headache. Filthy floors made my feet black, air conditioner was very loud and loose in the wall and there was a hole under the door big enough for a rat to get in. The premises and room was badly in disrepair, and broken down cars were parked next to my room. This was very third world and I felt unsafe staying there.
Stayed 1 night in Aug 2022
Response from Ammy on 30 Aug 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scam Found a really good price on Expedia for this hotel got to the property after driving 45 minutes and then they told me they don’t have the room that I just paid for Then wouldn’t Compas for a smaller room or a bigger room and made me drive another hour and a half and still wouldn’t refund her money
Stayed 1 night in Aug 2022

4/10 Poor

Harry

Stayed 2 nights in Aug 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had everything I needed.
Stayed 21 nights in Jul 2022
Response from Jon on 17 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

luis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The attendee working the grounds was a fine human being, but the location itself was atrocious unfortunately. When I booked it, it was labeled as a hotel, yet it was in fact a motel. My room was not cleaned properly as the bathroom was very unsanitary room the last person who stayed there and this is why I was forced to leave a day earlier than I had paid for.
Stayed 2 nights in Jul 2022
Response from Ammy on 17 Aug 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Sandy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not a picky person and I know you get what you pay for but this room was really bad. I think the worst room I’ve ever stayed in. There was a clogged toilet upon my arrival to the room the sewage smell stayed through out the night. Then there were so many flies I had to go purchase a can of insect spray there were over 50 but staff was friendly just the room was gross but I needed a place to stay.
Stayed 1 night in Jul 2022
Response from Ammy on 23 Jul 2022
Apologies for the problems you had faced, Sandy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE SERVICE
This is NOT a hotel, when you arrive you will find this is Motel 81 and NOT Oyo Hotel. The 'office/reception area' is dirty and smells horrible, they had no rooms available and the owner wanted us to go to another MOTEL which had some of the worst reviews ever about bed bugs and cockroaches and drug addicts being there. DO NOT BOOK WITH THIS PLACE
Stayed 1 night in Jul 2022
Response from Ammy on 21 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Nathan

Stayed 1 night in Jul 2022

2/10 Terrible

David, Lakewood

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Looks like a crack den behind a gas station. Staff is terrible. Worst hotel experience of my life. Couldn't even stay there past the first minute.
Stayed 4 nights in Jun 2022
Response from Jane on 10 Jul 2022
Sorry for the hassle you faced, David! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 14 Jun 2022
Hi, Alicia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

2/10 Terrible

Jessica

Travelled with group
Travelled from Canada and pre-paid. Arrived at 11pm to no one at the desk. I called the number and it was answered on the 3rd call. He said he sold all the rooms and if I had a problem to call customer service. So I did. Poor reception on the call but we got through. He offered a refund and let us know there are no rooms available in the area. Great. He said he wasn’t authorized to offer anything else. Soo… now 3 days later I still have no refund and had to pay triple the price for an available room at best western.
Stayed 2 nights in May 2022
Response from Simon on 29 Jun 2022
Hi, Jessica! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total dump but it’s cheap
The only reason to stay here is if you absolutely can not afford another option. We felt unsafe during our short stay. Disabled cars in lot and obviously tampered doors made us feel uneasy. We tried to check in at 4:00pm the room was not ready but the front desk person was very helpful and we had a room a hour later.
Stayed 1 night in May 2022
Response from Jane on 23 Jun 2022
Sorry for the hassle you faced, William! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

arthur

Disliked: Cleanliness, staff & service
I tried to check in but they had no electricity so they couldn’t check my reservation. They asked what room I reserved and said Queen- no smoking with fridge. They told me no non smoking rooms were available. They also had water problems. I told them the combination of problems and told them I was going somewhere else. They said ok.
Stayed 1 night in May 2022
Response from Joey on 22 May 2022
We are sorry for the inconvenience caused to you, Arthur! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Autumn

Travelled with family, Business traveller
Didn’t even get to stay. They didn’t come to the front desk when arrived so we had to leave and then they wouldn’t refund us through Expedia. They said that was Expedia’s fault; regardless I lost my money. Even tried rescheduling for another day and Expedia tried charging an extra $100 to my card instead of just the extra $30 because I already paid about $80. Probably won’t book through Expedia again because of the issues I had.
Stayed 1 night in May 2022
Response from Jane on 19 May 2022
Sorry for the hassle you faced, Autumn! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Right next to the highway, so noisy traffic. Poor WiFi (very slow). Comfortable bed. Good price.
Stayed 1 night in May 2022
Response from Jane on 19 May 2022
Sorry for the hassle you faced, Kevin! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

Serge

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Jonah

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water
Hot water does not work, no room phone
Stayed 1 night in Mar 2022
Response from Andrew on 7 Mar 2022
Hi Jonah, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Andrew

4/10 Poor

Barry

Disliked: Cleanliness, staff & service, room comfort
This place is disgusting but it was alll I could afford I hated it
Stayed 2 nights in Dec 2021
Response from Jon on 31 Jan 2022
Hi Barry, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

2/10 Terrible

Dimitri

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This"hotel" is , in fact , a cheapest and crappiest Motel 81 by noisy highway. our" smoke-free" room had ash tray and multiple burnes on very old and dirty blankets. Dirty floors, Sheets have not been changed. Brick- like pillows. Rusty , fallen apart door. Dark and dirty bathroom. Dirty old towels. Broken thermostat and radiators were barely warm , when it was 5-7 degree Farhengeit outside. Nothing like the picture you see . Do youself a huge favor- STAY AWAY! Not even 2 stars deserved.
Stayed 1 night in Jan 2022
Response from Jane on 24 Jan 2022
Hi, Dimitri! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

2/10 Terrible

Sergio

Disliked: Cleanliness, amenities, property conditions & facilities
Cheap, but thats what you get.
Stayed 1 night in Dec 2021
Response from Mike on 10 Jan 2022
Hi Sergio, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Mike

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean
Stayed 10 nights in Dec 2021
Response from Jacob on 8 Jan 2022
Thank you for rating us highly, Delano. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jacob

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 6 nights in Dec 2021
Response from Ammy on 5 Jan 2022
Hi, Edwin! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Clay on 20 Dec 2021
Hi William, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Clay

2/10 Terrible

Phillip

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
My rooms were not ready at 8PM. AND they overbooked. I had to stay at a different hotel.
Stayed 1 night in Dec 2021
Response from Jane on 10 Dec 2021
Sorry for the hassle you faced, Phillip! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Lynnette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendliness of staff.
Stayed 1 night in Dec 2021
Response from Ammy on 7 Dec 2021
Hi, Lynnette! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Alison

Liked: Staff & service
Disliked: Cleanliness
Joe was very nice during check in. There was a layer of dark slime in the toilet not sure when it was last cleaned. There were sheer curtains on the window with no drapes. You could easily see into the room.
Stayed 1 night in Nov 2021
Response from Cheshta on 19 Nov 2021
Hi, Alison! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Ivy

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Amina on 30 Oct 2021
Hi, Allen! Thank you so much for the positive rating. Have a wonderful day ahead :) Regards, Amina!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words to describe how horrible this experience was! I arrived at the property 10 minutes after I booked it around 11:30 p.m. and there was no one in the office to check me in there was also another couple waiting trying to figure out how to get their room as well. After calls and following directions on the door I was still not able to even check into my room and had to book at another location and I'm still fighting to get my refund back! Expedia should be embarrassed to have a hotel like this as an availability on their site!
Stayed 1 night in Oct 2021
Response from Jane on 26 Oct 2021
Hi, Michael! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Hannah on 11 Oct 2021
We appreciate your feedback, Allen! Have a wonderful day ahead :) Regards, Hannah!

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities
The good: Low price accommodations and the owners seem like nice, decent people. The bad: The maintenance staff left the morning I came to check in. All of them! The room looks NOTHING like the pictures. It is was dated: Door looked like it was worn out, old CRT tube TV with limited cable stations, metal mattress frame stuck out from under bed, no chairs, no garbage can, only two very flimsy pillows on small queen sized bed, no matress covers, worn carpets.
Stayed 1 night in Sep 2021
Response from Ammy on 2 Oct 2021
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Lejada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this motel the staff is so nice
Stayed 2 nights in Sep 2021
Response from Cheshta on 28 Sept 2021
Hi, Lejada! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Cheshta on 13 Sept 2021
Thanks for the positive rating, Christopher! Hope to welcome you again soon. Regards, Ivy

2/10 Terrible

Georgia

Disliked: Cleanliness, amenities, property conditions & facilities
The worst thing about our room was that there were dead bugs in the bed. The floors were also dirty, vents covered in dust, and the one outlet in the room barely worked (it only worked occasionally at a certain angle). The shower and sink water smelled bad because they used well water, but at least the water was hot. Fridge worked well. Would never stay here again, but I guess that's what you get for a cheap $50-60 motel.
Stayed 1 night in Sep 2021
Response from Cheshta on 8 Sept 2021
Hi, Georgia! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property need renovation and probably new manager. If you decide to stay there you must bring with you everything (e.g. towel, bed linens, etc). What is good,- nobody came to clean room for 3 days, so I didn’t worried about my stuff. Also hot water has always been. And Air conditioner was very old, but in working condition.
Stayed 4 nights in Jul 2021
Response from Hannah on 21 Jul 2021
Thanks for sharing your valuable feedback, We will surely work on this to enhance your experience in the future. Regards, Hannah!

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty as it gets. Dont stay here.
Stayed 1 night in Jul 2021
Response from Noah on 17 Jul 2021
Hi, Tim! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Noah

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Jane on 7 Jul 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!