All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest, We're delighted to hear that you found our property amazing! It's always rewarding for us to receive such positive feedback. We have worked hard to ensure our property stands out and your feedback lets us know we're on the right track. Your words provide us with the motivation to maintain our commitment to excellent service. If there are any other aspects you'd like to commend or areas we could improve on, please feel free to share. We always value our guests' opinions in striving to offer a better experience next time. Looking forward to welcoming you again soon!Warm Regards,Prakash MahatoGeneral Manager
Only 5 start property in Dalhousie with amazing location, food, day activities, swimming pool
Shashank
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Guest, We're delighted to hear that you thoroughly enjoyed your stay with us. Your kind words about our location, food, activities, and swimming pool truly brighten our day. We strive to make every guest experience memorable and it appears we were successful in your case. Your feedback reiterates the fact that our dedicated staff is providing the excellent service we aim for. Please keep our property in mind for your future visits to Dalhousie. Regards,Prakash MahatoGeneral Manager
Overall a very good property to stay with family and friends. Staff is polite and always helpful. Quick service. Neat and clean Rooms. Overall a very good stay.
Yashdeep
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Guest, We're thrilled to hear that your stay with us met your expectations! Your kind remarks regarding our polite and helpful staff, quick service, and the cleanliness of our rooms are greatly appreciated. Our team works hard to ensure our guests feel comfortable and well-cared for, so it's rewarding to know we've succeeded with your experience. We look forward to welcoming you, your family, and friends back for another pleasant stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm Regards,Prakash MahatoGeneral Manager
10/10 Excellent
Diptesh, germantown
8 Feb 2024
Diptesh
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Guest, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Warm Regards,Prakash MahatoGeneral Manager
Dear Guest, We're pleased to read that you found the view from our location beautiful. It's one of the aspects we're most proud of and are delighted when it is appreciated by our visitors. We'd love to have you back anytime you wish to soak in the view and enjoy our services again.Warm Regards,Prakash MahatoGeneral Manager
Dear Guest, We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Warm Regards,Prakash MahatoGeneral Manager
Dear Guest,, We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Warm Regards,Prakash MahatoGeneral Manager
The hotel is newly built and you get great views from most of the rooms. The staff is incredible, and take great pleasure in looking after you - whether it’s dining, room service, or any other request.
Only downside is that the hotel is 5-6 KM out of the main city, and the road is very narrow and windy, so takes 15-20 minutes to get there from the main square.
This place is a hidden gem. Given that it is part of ITC I was expecting a nice hotel but I did not expect a near 5 star worthy place with amazing views, gorgeous room and excellent restaurant. Only minor down side is that it is located 3kms outside the market area, but it is not too big of a deal if you have your own transportation. Will definitely be back here when I come back to Dalhousie
Vivek
Stayed 1 night in Dec 2023
Response from General Manager on 14 Dec 2023
Dear Guest,Greetings from Fortune Park Dalhousie.It was an absolute pleasure having to have had you stay with us.We are delighted to read your review and sincerely thank you for your feedback on your stay experience at the hotel.Your compliments on our service have been shared with the entire team and especially the kitchen team for whom it has been a tremendous source of inspiration. Your generous indication of our performance will encourage us to strive for enough higher standards of service.I thank you once again for your time and look forward to have more opportunities to be of service to you.Warm Regards,Prakash MahatoGeneral Manager
Wonderful customer service, rooms, meals. Beautiful views from the room and other areas of the hotel. Excellent suggestions from staff for places to visit/things to do.
Steve
Stayed 2 nights in Oct 2023
Response from General Manager on 9 May 2024
Dear Guest, We are glad to know that you enjoyed your stay with us. The scenic views, delicious meals, and comfortable rooms are some of our highlights and we are pleased to know that you appreciated them. It’s also great to know that our staff were able to provide you with excellent suggestions on local attractions, which only enriches the stay of our guests. We strive to meet and exceed our guests’ expectations. Please consider staying with us again when you next visit, as we will be more than eager to serve you.Warm Regards,Prakash MahatoGeneral Manager
8/10 Good
KAPIL
25 Oct 2023
Liked: Staff & service
KAPIL
Stayed 1 night in Oct 2023
Response from General Manager on 9 May 2024
Dear Guest, We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Warm Regards,Prakash MahatoGeneral Manager
10/10 Excellent
Elmira
Travelled with group
22 Oct 2023
Excellent view from the top floor library. Excellent customer service, truly exceptional hospitality.
Elmira
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Guest, Thank you so much for taking the time to leave us this phenomenal review. I am delighted to hear that you had a fantastic experience at our top floor library and were able to truly enjoy the view it affords. We are fortunate to have such a stunning setting and it is one of the many reasons that our guests frequently express appreciation for our establishment. Our team is incredibly passionate about creating a warm, inviting environment where everyone feels welcome. Your positive comments about our customer service remind us why we do what we do. It is heartening to hear that you found our hospitality to be exceptional. We take great pride in going the extra mile for our patrons and strive to surpass their expectations in every way possible. It is always our highest aim to ensure our guests feel valued and well taken care of. Our team is immensely grateful for your feedback and we are thrilled that we were able to contribute positively to your experience. Going by your review, it gives us immense pleasure to understand that we were able to reach our goal in providing top-notch service. Once again, thank you for your kind words. We look forward to welcoming you back soon and delighting you with more memorable experiences in our establishment. Warm RegardsPrakash MahatoGeneral Manager
10/10 Excellent
Sharad
Travelled with family, Travelled with family and small children
Dear Guest,Greetings from Fortune Park Dalhousie.We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you.I have shared your message with the team they were very happy to hear from you.We hope to recreate the same experience for your future visits. Please let us know whenever you wish to visit Dalhousie again.
10/10 Excellent
LOKESH
Travelled with family and small children, Travelled with group
Dear guest, many thanks for posting such a wonderful review and we are glad to know that you had a comfortable stay at Fortune Park Dalhousie. Your feedback has been shared with the entire team which enables them to enhance the guest experience.
10/10 Excellent
Kulwinder
12 Sept 2023
Kulwinder
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Guest We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Prakash MahatoGeneral Manager
An excellent property, well maintained and managed by efficient + courteous staff members.
Santanu
Stayed 2 nights in Jul 2023
Response from Prakash Mahato on 6 Jul 2023
Dear Sir,We are delighted to read your review and sincerely thank you for your feedback on your stay experience at the hotel.Warm Regards,Prakash MahatoGeneral Manager
10/10 Excellent
RASHMIKANT
31 May 2023
RASHMIKANT
Stayed 3 nights in May 2023
Response from Arvind Bhardwaj on 4 Jul 2023
Dear Guest, we thank you for sharing your valuable feedback and we are extremely glad to know that we were able to meet your expectations. Your appreciation is highly motivative for all our staff members enabling them to go extra miles to serve the guest in more effective way.
6/10 Okay
Anand
Travelled with family and small children
23 May 2023
The manager at property is like a ghost ; not available to house guest for any discussion even for a 2 mins ; major need of proper management by ITC group
Anand
Stayed 3 nights in May 2023
Response from Arvind Bhardwaj on 23 May 2023
Dear Mr. Anand, thank you for sharing your valuable feedback and we sincerely regret the inconvenience caused to you during your stay at Fortune Park Dalhousie. Your feedback has been taken into strict consideration.
One of the best or maybe best hotel in dalhousie. You cant get it wrong if you decide to be here.
Karanvir Singh
Stayed 2 nights in Apr 2023
Response from Arvind on 4 May 2023
Dear Mr. Singh, thank you for sharing your wonderful feedback and we are extremely glad to know that we were able to meet your expectations. We look forward to welcoming you back soon in future.
Dear Guest, Thank you for sharing your valuable feedback and we are glad to know that we were able to meet your expectations during your recent visit.We look forward to welcoming you back soon in future.
10/10 Excellent
Pawan
Travelled with family
19 Feb 2023
Liked: Cleanliness, staff & service, amenities
Excellent service
Pawan
Stayed 1 night in Feb 2023
Response from Prakash Mahato on 23 Feb 2023
Dear Sir, We thank you so much for sharing your review. I shall pass on the message to the team and they shall be glad to hear from you.
10/10 Excellent
G
26 Nov 2022
G
Stayed 1 night in Nov 2022
Response from Arvind Bhardwaj on 3 Jan 2023
Dear Guest, Thank you for rating us. We are glad to know that we were able to meet your expectations. We lok forward to welcoming you back at Fortune Park Dalhousie.
Great place to stay if you are in Dalhousie. Probably the best hotel over there
Breakfast was great and had good choice. Views were amazing from several points around the hotel.
A small pet peeve was the complimentary bottled water they gave. The request to replenish took some time
Overall it was a great stay
Vishal
Stayed 3 nights in Jul 2022
Response from Arvind Bhardwaj on 21 Jul 2022
Dear Mr. Vishal, We than you for choosing Fortune Park Dalhousie for your recent visit to Dalhousie. We are extremely delighted to know that we were able to meet your expectations during your stay.
We look forward to welcoming you back soon in future.
Dear Guest, we are extremely glad that we were able to meet your expectations during your recent visit to Dalhousie.
We look forward to welcoming you back soon in future.
6/10 Okay
NIKHIL
Travelled with family
9 May 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
Expected more out of property.
NIKHIL
Stayed 2 nights in May 2022
Response from Prakash on 11 Jun 2022
We have noted your feedback. We look forward to welcome you again.
The property is located in a beautiful area surrounded by nature and away from the hustle and bustle. There are walking trails nearby and access to many more hiking trails are a short taxi ride away. The restaurant staff are excellent and will take good care of you, and dining ambience is great. The front desk staff green and still learning their ropes; you may get frustrated with them. Overall, a very good experience though.
Rajesh
Stayed 4 nights in Apr 2022
Response from Prakash on 11 Jun 2022
Dear Sir,
Greetings from Fortune Park Dalhousie.
We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you.
I have shared your message with the team they were very happy to hear from you. Your feedback on the Front Desk team is also shared with the Front Office Manger, we shall surely put in more efforts in training them.
Please let us know whenever you wish to visit Dalhousie again.
Warm Regards,
Prakash Mahato
property was osm but services is not too gud i ordered ice for drink 2-3 times they said sorry sir ice is finished it become again second day i have plan for 4-5 days to sty but i had check out in 2 days
Verified traveller
Stayed 2 nights in Jul 2021
Response from Arvind on 7 Aug 2021
Dear Guest, we thank you or sharing your valuable feedback with us. We have shared your feedback with F&B Service team and ensure you that it has been taken into strict consideration.
We look forward to welcoming you back soon in future.
Dear Guest, Thank you for sharing your valuable feedback and we are glad to know that we were able to meet your expectations.
We look forward to welcoming you back soon in future.
Rooms were clean but there was no view from the room.
Food was good though a little expensive n portion size was too small.
Verified traveller
Stayed 2 nights in Jun 2021
Response from Arvind on 10 Jul 2021
Dear Guest, we regret for the inconvenience caused to you. We would like to inform you that the category booked by you is having trees obstructed view from the room. Your feedback regarding portion size and food cost is well noted and shared with Chef.
We look forward to welcoming you again in future.