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Reviews of Courtyard by Marriott Cypress Anaheim/Orange County

3 out of 5
Courtyard by Marriott Cypress Anaheim/Orange County
5865 Katella Ave, Cypress, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thuan, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking. Near Costco gas station, 1 min walk to restaurants. AC keeps running all night.
Stayed 4 nights in May 2024
Response from Mariah on 23 May 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Tu Do

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area Clean environment
Stayed 5 nights in May 2024
Response from Mariah on 22 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Marion, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay.
Stayed 2 nights in May 2024
Response from Mariah on 22 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

10/10 Excellent

Jessica, Rockland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in May 2024
Response from Italia on 10 May 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Selena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was great, except for the food. The staff was excellent. The room was perfect. The food at the restaurant was terrible.
Stayed 2 nights in May 2024
Response from Mariah on 6 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to have the chance to welcome you back again soon.

8/10 Good

Ana, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean premises, good restaurant inside and around the area
Stayed 1 night in May 2024
Response from Italia on 4 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Mariah on 2 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome you back again soon.

8/10 Good

Tuan

Travelled with family
Liked: Staff & service
The room is large and clean. The tap water or sink has sewage smell.
Stayed 2 nights in Apr 2024
Response from Mavis on 1 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to have the chance to welcome you back again soon.

2/10 Terrible

Alexandra

Stayed 1 night in Apr 2024
Response from Mariah on 17 May 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Some areas could have been updated
Stayed 1 night in Apr 2024
Response from Italia on 23 Apr 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reputation
Stayed 1 night in Apr 2024
Response from Italia on 23 Apr 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

8/10 Good

Deborah, E. Brunswick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a pretty quite neighbourhood but yet a few minutes drives can get to store.
Stayed 3 nights in Mar 2024
Response from Italia on 5 Apr 2024
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Krystal

Liked: Property conditions & facilities
It’s nice clean and very welcome
Stayed 4 nights in Mar 2024
Response from Italia on 26 Mar 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Tammy, Cos Cob

Stayed 1 night in Mar 2024
Response from Mavis Hall on 30 Mar 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff when we checked in was so friendly. He gave us delicious and I think homemade banana bread! It was a really nice touch! The room and facility was very clean and we had a great stay!
Stayed 2 nights in Dec 2023
Response from Mariah on 2 Mar 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

German

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Italia on 23 Feb 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room/stay was great, lobby bathroom was dirty
Everything was excellent except the lobby bathrooms. I took my 5 year old grandson into the lobby mens bathroom and when we opened two bathroom stalls there was feces in them. His first response was “this is disgusting!”I had to flush and clean one so he could use the toilet. He would have not made it to our room that is why I had to clean and flush. I looked around and the floor was dirty and it did not smell good in there. Our room was nice clean and quiet.
Stayed 2 nights in Feb 2024
Response from Italia on 20 Feb 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Italia on 20 Feb 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space, wonderful breakfast, highly recommend
We loved our stay! The hotel was undergoing construction but everything was really clean and comfortable and the staff was excellent. We loved the freshly popped popcorn and lemonade at check in and were pleasantly surprised by restaurant quality of the hot breakfast at the bistro(incredibly fresh and delicious!). Looking forward to our next visit!
Stayed 1 night in Feb 2024
Response from Italia on 12 Feb 2024
We are so proud you selected to stay at the Courtyard Cypress. Thank you for taking the time to share feedback regarding your stay with us. We are so happy to hear you had the chance to enjoy our breakfast to get your day going. We really appreciate you taking the time to recognize our staff and we look forward to sharing your wonderful comments with them. Hope to welcome you again soon.

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Italia on 11 Feb 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Beenfoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mariah on 1 Feb 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from italia on 30 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mariah on 29 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from italia on 26 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mariah on 7 Feb 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay...would come here again, if the opportunity arises
Stayed 3 nights in Jan 2024
Response from italia on 22 Jan 2024
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Laura, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mariah on 21 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from italia on 18 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Maritza

Stayed 3 nights in Jan 2024
Response from italia on 18 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from italia on 15 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

2/10 Terrible

joyce, chicago

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from italia on 11 Jan 2024
Thank you for your recent stay, we appreciate you taking the time to share your feedback. We are so sorry to hear your stay was less than perfect and wish we could have done more prior to your check out to ensure you had a great experience. Your feedback is important to us and we are so glad you’re letting us know so we can better prepare for the next guest. We hope to have another opportunity to welcome you back on your next visit to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Italia on 9 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Jun

Stayed 6 nights in Dec 2023
Response from italia on 26 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

4/10 Poor

edward

Business traveller
Liked: Cleanliness, staff & service
Under construction no notice
Received an email the hotel is under construction the day of check in. Much too late to change hotels. Only 1 elevator working.
Stayed 1 night in Jan 2024
Response from Italia on 9 Jan 2024
Thank you for choosing the Courtyard Cypress for your lodging accommodations. While we do strive for perfection in every aspect of our facility, we understand we failed you and for that we apologize. We will do our best to improve to a higher standard and ensure everything is in working order for your next stay. Let us know if there is anything else we can do to make your stay more welcoming.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Italia on 9 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

6/10 Okay

Corey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Italia on 9 Jan 2024
Thank you for taking the time to rate your stay. We hope to see you back soon!

8/10 Good

Aairona, Glendale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, No breakfast beds were very hard and pillows were absolutely horrible. Bring your own pillows.
Stayed 4 nights in Dec 2023
Response from italia on 9 Jan 2024
Thank you for choosing the Courtyard Cypress for your lodging accommodations. While we do strive for perfection in every aspect of our facility, we understand we failed you and for that we apologize. We will do our best to improve to a higher standard and ensure everything is in working order for your next stay. Let us know if there is anything else we can do to make your stay more welcoming.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Italia on 2 Jan 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mariah on 29 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Fernando, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location, nice staff.
Stayed 3 nights in Dec 2023
Response from Italia on 27 Dec 2023
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Italia on 27 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Wim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Mariah on 22 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check in and check out, and many dining options near by.
Stayed 1 night in Dec 2023
Response from italia on 20 Dec 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mariah on 15 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome back on your next visit.

10/10 Excellent

Meghan

Stayed 1 night in Sep 2023
Response from Mariah on 15 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
The room was great. Beds were very comfortable. Had all the amenities we needed. It did take about 5 minutes for the desk clerk to emerge from the office when we were trying to check in at 9:00 pm. But once she came out, we were settled in our room quickly.
Stayed 1 night in Dec 2023
Response from italia on 12 Dec 2023
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

6/10 Okay

Donald

Stayed 1 night in Dec 2023
Response from italia on 12 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

8/10 Good

Melissa, Lake Forest Park

Travelled with partner
Liked: Staff & service
This hotel is in a quiet area that is just close enough to dining and a 15-20 minute drive to the beaches or Disney. There was construction going on that was noticeable (elevators I think) and the 3rd party booking app listed this property as having room service which is did not which was a disappointment. Rooms are large and clean
Stayed 2 nights in Nov 2023
Response from Mariah on 28 Nov 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Renovations being done, but had no real impact on our stay. Room was nice and quiet.
Stayed 2 nights in Nov 2023
Response from Mariah on 28 Nov 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Irene

Stayed 1 night in Nov 2023
Response from Mariah on 15 Dec 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.