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Reviews of Ureta Hotel

3.5 out of 5
Ureta Hotel
Barrio Profesional, Calle Lima C12, Cusco

Reviews

9.6

Exceptional

Rating 10 - Excellent. 237 out of 270 reviews" "
Rating 8 - Good. 18 out of 270 reviews" "
Rating 6 - Okay. 7 out of 270 reviews" "
Rating 4 - Poor. 3 out of 270 reviews" "
Rating 2 - Terrible. 5 out of 270 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anika

Travelled with partner
Liked: Amenities
The people here are extremely friendly and the place is very clean!
Stayed 2 nights in May 2024

8/10 Good

Leonard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and his family are excellent hosts. They are very friendly and welcoming. The location is a bit far from Cusco main square - about 20 mins walk and at a place not considered as a primą location. The internet is spotty and slow. The breakfast time needs to be confirmed each night for next morning and the food is prepared for you - not buffet like big hotels. The food is very similar each morning with little variety.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager provided excellent and personalized service during our stay.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager, Victor, was particularly attentive and helpful in providing guidance during our stay. He gave us two maps of the city and answered all our questions, called a cab when requested and helped his staff during breakfast, which was great of him to do. He really went above and beyond. Highly recommend Ureta Hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Arian, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manger of the place is a great person and very friendly,with the rest of the staff
Stayed 2 nights in May 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was perfect. The staff is so kind and helpful and the breakfast included is AMAZING we loved it. Such a home-y feel like we were welcomed into their home. A great place.
Stayed 1 night in May 2024

10/10 Excellent

subhash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and people
Stayed 3 nights in May 2024

6/10 Okay

Jyoti Arora

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff were extremely good. But hotel is average. Breakfast was good.
Stayed 3 nights in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
So many good things, but to summarize: staff is incredibly friendly, the breakfast is outstanding, hotel is so clean, and you feel cared for
Stayed 4 nights in May 2024
Response from Victor U on 21 May 2024
Thank you for choosing us! It was a pleasure!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so nice and helpful. Anything you need and they help quickly! Will definitely stay again when I return.
Stayed 1 night in May 2024
Response from Victor U on 21 May 2024
Thank you very much for choosing us! It was a pleasure!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner dropped everything the evening we checked in and drove me to a restaurant. Very personable and individual concern!
Stayed 1 night in May 2024

10/10 Excellent

LIBING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. We arrived with a warm welcome. The room was spacious and clean with very comfortable bed. Breakfast was awesome and the owner is very accommodating with our breakfast choice. It gives you a “home” feeling. There is no hair dryer in the room but you can ask the front desk to get you one. Highly recommended!
Stayed 2 nights in May 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very filling and fresh breakfast, amazing staff that really care about hospitality and giving you a great experience. The water pressure was wonderful and the room was very clean and cosy.
Stayed 1 night in May 2024

2/10 Terrible

Ruisheng

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 30 minutes walk to the main plaza, do not feel safe. Nobody speaks English, no hair dryer, no heater or Ac, no clock and kettle in the room, free breakfast is open at 7am, all tours start before that. All you got is breakfast box: one orange and two small thin packs of biscuit. No bottle water until they sent you away.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this property 6 stars I would! The hospitality is absolutely unmatched - best place I’ve ever stayed on a trip!
Stayed 1 night in May 2024

10/10 Excellent

TRAVIS

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with friendly staff and owners. Seemed to be a small family ran business that take pride in there establishment and treat guests well.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of the hotel is the owner Javier - incredible hospitality, made me feel welcome and gave me everything I needed to have an amazing time in Cusco. The rooms were of top quality, especially for the price. Located near the center of Cusco, making it easy to walk to any district.
Stayed 5 nights in Apr 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Djrock101

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of the best stays I’ve ever had. The staff were so friendly and made this a very welcoming hotel with friendly conversations. The room was very big and clean with super comfortable beds. Also the breakfast provided was top notch. It’s a little ways out from downtown but it is definitely one of the best stays if not the BEST stay in Cusco.
Stayed 1 night in Apr 2024

10/10 Excellent

FABIANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
gracias al señor que nos atendió desde q nos bajamos del uber, todo estuvo super!! Muy agradecidos mis amigos y yo por la atención 🙏🙏🙏 gracias! Nos vemos pronto!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, and the owner was absolutely incredible - I had a couple early morning trips and was willing to have a small breakfast/snack/water ready to go early so I had something to go with me. Staff was very kinda as well

10/10 Excellent

Ria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor and the rest of the staff welcomed us like a family. Its not a fancy place but they were so accomodating and tried to give us whatever we requested. Though the place seems not safe at night they made sure that we were safe everytime we got picked up by ubers and tours. They didnt let us come out to wait for our rides, they always wanted us safe!. If ever i will return to Cusco i will definitely stay here again. I will recommend this place to my friends and families!!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Danuta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much Victor and staff for an amazing and wonderful hospitality. We felt like we were at home. Always safe and taken care of. Much Gracias
Stayed 3 nights in Apr 2024

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend to all travelers
Stayed 5 nights in Apr 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar was nice. We hung out there a lot. Only stayed for two days. Did like the pop art all over the place including guestrooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best hospitality I’ve ever been at. The owners go out of their way to communicate with you to serve you breakfast at sometimes 4am for your day trips planned around the area. I highly recommend this hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Danuta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very kind and helpful always ready to answer questions and help with giving directions how to get around. The staff was ready to offer help to call for taxi. It is an incredibly warm place to stay. Feels like home. Very highly recommended for anyone that travels to Cusco.
Stayed 4 nights in Apr 2024

10/10 Excellent

Yilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and friendly. The hotel is very safe and clean. I loved that the hotel entrance has a lock that only they have access to. Nobody can come in and out. You have to be let in by the hotel staff. That means no strange stranger walking in to the hotel that isn’t supposed to be there. I met the owner Mr. Victor, he was very helpful and informative. He made sure I had a lunch snack for every day I was out doing activities in Machu Picchu. Plus, the breakfast was delicious! Side note, drink mate de coca to help with the altitude sickness!
Stayed 6 nights in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management was pleasant and offered help when needed. Breakfast was nice. Maintenance needs little improvements (shower ceiling paint). A thermostat with air/heat would be better for guest comfort. More toilet paper in the room would be appreciated :-)
Stayed 3 nights in Apr 2024

10/10 Excellent

Mercedes

Travelled with family
Liked: Amenities
The hotel is excellent, the facilities are very clean and comfortable. Very friendly staff and very good service. We were very happy and grateful to everyone who works at the hotel and especially to the owners. Thank you Hotel Ureta
Stayed 1 night in Apr 2024

10/10 Excellent

Kianoush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liz and her family were extremely helpful and kind to me. Liz helped to arrange for travel agents to receive me in Machu Picchu, completely going out of her way to make sure that I had a good experience. Really appreciated!!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Ureta is hidden gem in Cusco, if I could give more stars I would! We initially chose this hotel for the price and that they picked us up at the airport. From the moment we walked in the door we felt like they were welcoming us into their home. They served us a tea to help adjust to the altitude. They serve breakfast, but unfortunately we were not able to go during the designated time. Instead they packed us bags with fruit, cookies/crackers and water-which was perfect for us! The hotel is a short walk off the main square with restaurants and shops. They were happy to help in any way they could. The best way for us to communicate with them was through WhatsApp 51 949 719 738
Stayed 2 nights in Mar 2024

10/10 Excellent

Ernesto

Stayed 2 nights in Apr 2024

10/10 Excellent

Hehe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are lovely and super helpful! Love the breakfast and service!
Stayed 1 night in Mar 2024
Response from LIZ U on 16 May 2024
Hello Hehe! Thank you for being so kind and sweet during your stay, we remember you fondly and hope to have you back soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi Padre Víctor! I had a great stay here in the hotel, the hotel communication before coming to the hotel was great. They contact me via WhatsApp to confirm that the airport shuttle would pick me up from the airport. So made it easier getting to the hotel. Once I got to the hotel, I was greeted by the one and only Victor! Straight away got me check in, sat me down with a cup of Coca (the hot drink that helps with Altitude) and told me what not to eat (red meat, pastas and fatty foods within the first 24 hours for the altitude ) and then sent me to room to make sure I went to sleep for 30mins (helps with the Altitude)…this advise generally helped me. As I was only in Cusco for 48 hours, so every hour counted. Victor even gave me an Altitude pill too, this was handy to have. Because Cusco dozen of Pharmacy shops. So when you go to the pharmacy you can show which pill you need (the altitude pills are very cheap, and not expensive in Cusco) unfortunately I don’t speak Spanish, so having the pill to show helped. I was in room 205, probably the best bed I slept in while I was in Peru. The bed was soft, the pillow I wanted to take home with me. As that was great too. The room was clean, spacious, bathroom got what you needed. The Wifi in the room was good, even when I did have an issue. Victor was quickly there to fix it. I thought the location was good, Overall a massive thank you for Victor for making my stay amazing, he was a star and treated me like a son.
Stayed 3 nights in Mar 2024
Response from Victor U on 16 May 2024
OMG!! THANK YOU VERY MUCH FOR YOUR TIME TO WRITE FOR US THAT BEAUTIFUL COMENT! WE REALLY APRECCIATE IT! IT WAS A PLEASURE. This is your home and we are your family, we always wait for you back.

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall one of my best hotel stays.Management and staff went above and beyond to make this a memorable experience. I would highly recommend staying at this hotel.
Response from Victor U on 16 May 2024
Thank you very much for choosing us! It was a pleasure!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jose m

Travelled with family
Liked: Property conditions & facilities, room comfort
The best
Victor the host was one of a kind. Amazing Caring. Will return for sure !!!
Stayed 3 nights in Feb 2024

6/10 Okay

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. You get what you pay for. Not very close to anything. Free Airport shuttle is only when coming to the hotel not leaving.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Travelled with family
Our stay was amazing!!! Victor the owner and his wife treated us like family. They helped us with great recommendations where to eat and shop. The accommodations were clean, fresh and the bed was super comfortable. I would highly recommend the Ureta hotel in Cusco.
Stayed 2 nights in Dec 2023
Response from Victor U on 3 Jan 2024
We really appreciate your time to write this coment. Thank you very much for choosing us ! It was a pleasure.

10/10 Excellent

Juraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Victor U on 3 Jan 2024
Thank you for choosing us!

10/10 Excellent

swapna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is so awesome we loved our stay and the service is amazing. The breakfast is so fresh and tasted amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a welcome refuge in Cusco after traveling ALL around Peru and needing somewhere to land. The staff were amazing, the breakfast was made to order and they all took great care to make sure I had everything I needed and then some. HIGHLY recommend!
Stayed 2 nights in Dec 2023
Response from Victor U on 3 Jan 2024
Thank you very much for choosing us! It was a pleasure.

10/10 Excellent

Erik, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would be a deal at twice the price. The rooms are clean, the mattresses are firm, the pillows and blankets are non-allergenic. The location is about 10 minutes away from Centro, and it is easy to get a cab for 7 soles (2 bucks US). The owner, Victor, is so kind and friendly, he brings the best kind of experience to a bed and breakfast. Breakfast is amazing and they are happy to customize to needs and preferences. Victor and the team are kind and helpful and make it feel like you are staying at the inn of an uncle or cousin. Victor has connections for all tour packages, and they will come to the hotel and can help you get your Machu Pichu ticket even if you did not make a reservation like me. The hotel provides shuttle service to and from the airport in a clean new van. They make you feel like a high priority guest even though all us are here to do the same adventure tours. The neighborhood is pretty normal and has a laundry, restaurants, and therapeutic massage nearby. Highly recommended.
Response from Victor U on 5 Dec 2023
Thank you for your preference!

10/10 Excellent

Backe

Stayed 1 night in Nov 2023
Response from Victor U on 3 Jan 2024
Thank you very much for choosing us!

6/10 Okay

Backe

Stayed 1 night in Nov 2023
Response from Victor U on 5 Dec 2023
Thank you for your preference

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar encantador atendido por los propios dueños. Son unas personas muy calidas que cuidaron de nosotros durante nuestra estadia. Cuentan con un desayuno muy generoso. Las habitaciones estan inmaculadas, muy limpias. Me gusta que el hotel esta cerca de todo y a la vez un poco alejado para escapar del bullicio del centro. Este hotel es una joya en calidad y precio. Altamente recomendado.
Stayed 5 nights in Oct 2023
Response from Victor U. on 3 Nov 2023
Muchas gracias por elegirnos ! Ha sido un placer conocerlos y poderles servir.

2/10 Terrible

Jeffrey

Stayed 1 night in Oct 2023
Response from Victor U on 5 Dec 2023
We are very sorry not to have had you as a guest.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at this hotel was incredible! Rooms were very clean and comfortable. Breakfast was also great and delicious. The owner of this hotel is by far one of the kindest people we have ever met. He really cares about his guests and does an exceptionable job at showing it. I have recommended this hotel to all my family/friends traveling to Cusco.
Response from Victor U on 3 Nov 2023
Thank you very much for choosing us! It was a pleasure!

2/10 Terrible

Steve

Stayed 1 night in Oct 2023
Response from Victor U on 5 Dec 2023
Thank you for your preference!