Cumberland Reach Trip

No issue with hotel, if you want quiet stay.

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Room and staff were awesome. The room was comfortable, and many restaurants nearby. Lovely balcony to sit on and enjoy the weather. Breakfast was delicious and worth purchasing. There is not a good spot for uber or taxi drop off and pickup in front of the hotel, as there is a dedicated bike lane and live traffic lanes beside it. Uber dropped us off further up the road on the opposite side.

Clean, convenient to beach and transportation. Breakfast buffet limited but good. Not much customer service interaction to rate.

The Rydges Sydney Airport is located perfectly at the international terminal. Thecomfortable beds and quiet rooms are the only good thing now. The self checkin process is appalling, obviously another way to decrease staff and make more money without a drop in price for the room. I still like this hotel, but Im noticing the decline in service, the expensive drinks and food in the bar and restaurant.