Standard Double Room | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of Hotel La Riviera

2.5 out of 5
Hotel La Riviera
Alvaro Obregon 886 NTE, Chapultepec, Culiacán, SIN

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 211 reviews" "
Rating 8 - Good. 68 out of 211 reviews" "
Rating 6 - Okay. 45 out of 211 reviews" "
Rating 4 - Poor. 16 out of 211 reviews" "
Rating 2 - Terrible. 17 out of 211 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Esther

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had other guest drinking and being loud right outside the hallway and we were able to hear everything from our room. Rooms are not as described online. Definitely do not recommend ! When ask to speak to management they said they were in a "meeting" and if i would like to leave me information to get contacted later when available, but no has contacted me. Have not any luck getting a rufund for cancelation.
Stayed 4 nights in Mar 2024

6/10 Okay

Sean

Liked: Staff & service
No hot water, cold only.
Stayed 1 night in Oct 2023
Response from Ecommerce on 28 Oct 2023
Estimado Huésped: Me permito presentarle mis más sinceras disculpas por el inconveniente que se presentó, se tomaron cartas en el asunto con mi Gerente de Servicio al Huesped quien estará reforzando la capacitación del personal y tomado las medidas necesarias para brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Deseamos nos dé la oportunidad de servirle nuevamente y lograr borrar esa mala imagen que se llevó de nuestro servicio, quedo a sus órdenes para cualquier comentario adiciona

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Ecommerce Manager on 19 Apr 2023
Nos ponemos muy felices de recibir este tipo de comentarios, esperamos que tu estadía en haya sido increíble. ¡Indudablemente te esperaremos próximamente!

2/10 Terrible

VICTOR

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nada que ver con las fotos, tratamos de quedarnos y aguantarnos pero no pudimos soportar lo sucio que estaba, nos fuimos y perdimos el dinero
Stayed 1 night in Nov 2022
Response from Ecommerce Manager on 28 Nov 2022
Buenos días Victor. Muchas gracias por su calificación y comentarios, trabajamos en pro de mejorar cada día. Esperamos su próxima visita sea mucho mejor.

10/10 Excellent

Ariela

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly, clean, i found a lizard i guided out side. No safe for your valuables. They had air conditioning, tv, wifi, restaurant and parking. The place is a bit to outdated.
Stayed 9 nights in Nov 2022
Response from Ecommerce Manager on 19 Nov 2022
Thank you for taking the time to post your comments about your recent experience at the Hotel La Riviera Culiacan . We feel honored that you've chosen us

8/10 Good

Jonyer

Travelled with group
Liked: Cleanliness, staff & service
Needs to be upgraded but for price and clean you cant really complaint food options are good
Stayed 1 night in Aug 2022
Response from Ecommerce Manager on 30 Aug 2022
Querido Jonyer ¡Estupendo! muchas gracias por tus comentarios y por tu confianza. Esperamos verte pronto en tu próxima visita en

8/10 Good

Lydia

Liked: Staff & service
Staff was very nice and accomadating. The room was small and not in greatest condition but for a Motel 6 kind of place it was ok not really great. My issue was with entrance very steep entrance like reaching top of rolar coaster ride and going straight down. When we complained they were nice enough to give us a number we could call so they could open a back entrance, that was very helpful.
Stayed 3 nights in Apr 2022
Response from Ecommerce Manager on 19 Apr 2022
We are thrilled to read your visit was excellent. We also appreciate you took the time to highlight the service that you thoroughly enjoyed. We look forward to welcoming you in a not so far future.

8/10 Good

Raul

Stayed 1 night in Apr 2022
Response from Ecommerce Manager on 19 Apr 2022
Fue un placer recibirle, lo esperamos pronto.

6/10 Okay

Karina

Stayed 1 night in Apr 2022
Response from Ecommerce Manager on 12 Apr 2022
Esperamos su próxima visita.

6/10 Okay

Diego

Business traveller
Disliked: Staff & service, property conditions & facilities
Bad
They just lie about everything supposedly they have renewed their rooms and is is not true… rude front desk I ask for a king size bed and answer was “don’t have any and o can’t get reed of a customer for you (I mean I know that but I was just asking something) as simple as saying I’m sorry I do not have any available at this time
Stayed 1 night in Dec 2021
Response from Ecommerce Manager on 15 Dec 2021
Lamentamos mucho el inconveniente presentado, vamos a revisar la situación con el personal a cargo, acepte nuestras disculpas nos sentimos muy apenados. Aseguramos que tomaremos cartas en el asunto.

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean the only issue is parking it is very small besides that everything is great you get room service everyday
Stayed 4 nights in Dec 2021
Response from Ecommerce Manager on 10 Dec 2021
Te esperamos pronto Ivan.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2021
Response from Ecommerce Manager on 17 Sept 2021
Agradecemos su comentario y calificación 😀

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from Ecommerce Manager on 27 Jul 2021
Es un honor recibir su comentario, con gusto lo esperamos pronto.

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2021
Response from Ecommerce Manager on 24 Jun 2021
Agradecemos su calificación, le esperamos con gusto. 😎

10/10 Excellent

Ehab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2021
Response from Ecommerce Manager on 24 Jun 2021
Agradecemos el tiempo tomado en calificarnos. Reciba un cordial saludo.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and they clean room every day
Stayed 4 nights in Dec 2020
Response from Ecommerce on 19 Jan 2021
Dear guest, we appreciate the time you take to leave your comments, we are glad that you enjoyed your stay with us. We invite you to stay again at our Hotel on your next visit to the city. He receives a cordial greeting

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2020
Response from Ecommerce on 24 Nov 2020
Estimado huésped, agradecemos el tiempo que tomo en dejar su calificación, nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. saludos cordiales

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general buena opción centrica
Escogí el lugar por su baja tarifa y buena ubicación, la habitación cumple con su función y en general buen lugar para corta estancia en viaje de negocios o familias con bajo presupuesto
Stayed 1 night in Aug 2020
Response from Ecommerce on 5 Sept 2020
Estimado huésped agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros ya que nos motiva a mejorar y trabajar en áreas señaladas. Lo invitamos a hospedarse con nosotros en su proxima visita a la ciudad Saludos cordiales

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old hotel rooms nothing like they show on line sucks over all
Stayed 10 nights in Mar 2020

10/10 Excellent

rogelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ecommerce on 3 Mar 2020
Estimado huésped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros, nos alegra que haya disfrutado su estancia en nuestro Hotel. Lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, worth the price. Just a little noise with people walking around.
Stayed 2 nights in Nov 2019
Response from La Riviera on 27 Nov 2019
Thank you! We appreciate your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was super hot when we got there but I liked how easy the check in was.
Stayed 1 night in Jul 2019
Response from Revenue Management on 3 Aug 2019
Es un placer atenderle, esperamso recibirles pronto.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Be careful check the room conditions as they always will be looking for something wrong to keep the deposit or give you an extra charge.
Stayed 2 nights in Jul 2019
Response from Revenue Management on 3 Aug 2019
Le agradecemos, Su opinión es muy valiosa para nosotros.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Ecommerce on 23 Jul 2019
Estimado huesped agradecemos su calificacion, nos alegra que haya disfrutado su estancia en nuestro Hotel. Gracias por su preferencia Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Ecommerce on 8 Jun 2019
Estimado huésped, agradecemos su calificacion, nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos cordiales

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. Excellent room service, kept well clean.
Stayed 4 nights in Apr 2019
Response from Management on 6 May 2019
Dear guest, we appreciate your comments, we are glad you enjoyed your stay at our Hotel. We invite you to stay with us on your next visit to the city. Best regards

8/10 Good

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Gerencia on 8 Mar 2019
Buen día estimado huésped, agradecemos su calificación nos alegra que haya disfrutado su estancia en nuestro hotel. Gracias por su preferencia Saludos Cordiales

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019
Response from Gerencia on 30 Jan 2019
Gracias por dejar si calificación, nos alegra que hay disfrutado su estancia en nuestro hotel, lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos cordiales.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The beds and pillows were comfortable. Parking was full and had to leave our car outside. However, the staff was very accommodating.
Stayed 1 night in Dec 2018
Response from Management on 29 Dec 2018
Thank you for your comments, we are glad you enjoyed your stay in our hotel. We invite you to stay with us on your next visit to the city

4/10 Poor

Enrique(henry), West Covina Ca

Liked: Staff & service
Disliked: Room comfort
Room door has no security just the door knob lock. There were at least 16 heavy armed National Police in front of hotel. I found out they stay and sleep there. Restaurant has very poor service. I asked four (4) times for a glass of water and never received. I got up and left. My stay was supposed to be for four (4) days and paid for. I checked out after Two (2) days and transferred to Home Suites. I am pending a refund for the two extra days that were pre-paid.
Stayed 4 nights in Oct 2018
Response from Idalila Montes on 1 Nov 2018
Agradezco tus comentarios Enrique y lamentamos que tu estancia no fuera como lo esperabas ya estamos trabajando para solucionar los detalles que muy amablemente nos das, ya que lo mas importante para nosotros es darles un excelente servicio. Esperamos nos brindes la oportunidad de servirte en tu próxima visita a Culiacán.

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2018
Response from Idalia Montes on 31 Jul 2018
Buenos días Wendy, Agradecemos tu calificación, seguimos a tus ordenes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Idalia Montes on 11 Dec 2018
Gracias por compartir sus comentarios . Lo esperamos nuevamente en esta su casa.

8/10 Good

harry, miami fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
learning fun and watch the TV and the cable in th
the Excellence about the hotel was pretty good and and the rest was good too. People that are nice and cool plus I see a lot of nice people working. Place
Stayed 7 nights in Mar 2018
Response from HOTEL LA RIVIERA on 30 Mar 2018
Dear Harry, On behalf of our staff we thank you for choosing La Riviera Hotel and for allowing us to be part of this vacation experience. We appreciate your comments regarding our facilities and services, and hope that we will continue to be part of any other of your vacation trips. Best regards.

10/10 Excellent

guilo, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room
Cheap nice hotel only $25.00 dollars per night in a five star hotel a steal I would recommend it to anyone who wants to expend a comfortable night on a beautiful hotel
Stayed 1 night in Aug 2017
Response from Idalia Montes on 31 Oct 2017
For Hotel La Riviera It is a pleasure to know that your stay was excellent. We look forward to your next visit to Culiacan.

6/10 Okay

Regla, las vegas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Its nice and its close to everything.
We got the first room next to the lobby and they had a event the next morning so it was very loud and noisy. Other than that it was good overall.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Easy in and out access, near the malecon.
My mom needs wheel chair access and the rooms were way too small but we managed to fit. The beds were comfortable, the showers had limited hot water and the water flow was merely a trickle. The restaurant food was fabulous, the food was fresh and well prepared; and the staff was courteous. I would stay there again.

2/10 Terrible

DONALD W, Long Beach, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here! Health Warning!
Do not let the photos fool you, this place is cheap, but it is very outdated in decor, very poorly taken care of and they have a very leaky roof that has created mold/mildew and other health problems that would scare any building inspector. There is no hot water, internet is super slow and crashes a lot, and it is sad because the location is excellent and close to everything.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
The location is great but but the hotel needs to upgrade their rooms , the rooms are old and ugly

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Carlos

Stayed 1 night in Apr 2024

4/10 Poor

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
La verdad las fotos no son lo que ofrecen, es una construcción vieja y por ejemplo la regadera está toda llena de moho.. el lavabo sucio.. y las luces de la noche muy muy tenues.
Stayed 1 night in Mar 2024

6/10 Okay

Salvador

Liked: Cleanliness
El personal muy limitado a ofrecer atencion, se solicito rembolso por salida anticipada y no supieron dar respuesta.
Stayed 2 nights in Mar 2024

6/10 Okay

Sandra

La apariencia de los cuartos y el hotel en fotos y real no es lo mismo. Los cuartos no son tan limpios ni tan bien ordenados.
Stayed 1 night in Feb 2024
Response from Gerencia on 22 Mar 2024
Estimado Huésped: Fue un placer recibirlo en esta su casa, aprovecho para agradecerle su preferencia al escogernos como su primera opción de hospedaje. Revisaremos el tema de oportunidad que nos menciona, para darle seguimiento y lograr brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Esperando nos dé la oportunidad de recibirlo nuevamente, quedo a sus órdenes para cualquier comentario adicional

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, las habitaciones muy limpias. Para nosotros la ubicación excelente.
Stayed 3 nights in Mar 2024
Response from Ecommerce on 22 Mar 2024
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

2/10 Terrible

Claudia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No es hotel familiar. No es como se muestra en las fotos. No tenian cobijas. Habitaciones muy viejas. Les permite beber en el estacionamiento a los clientes.
Stayed 1 night in Mar 2024
Response from Gerencia on 12 Mar 2024
Estimado cliente sentimos que no haya sido de su agrado el hotel, Me permito presentarle mis más sinceras disculpas por el inconveniente que se presentó, se estará reforzando la capacitación del personal y tomado las medidas necesarias para brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Deseamos nos dé la oportunidad de servirle nuevamente y lograr borrar esa mala imagen que se llevo de nuestro servicio.

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. Excelente servicio. Personal muy amable
Stayed 1 night in Feb 2024
Response from Ecommerce on 29 Feb 2024
•Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

8/10 Good

Rocio

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ecommerce on 29 Feb 2024
•Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service était tout simplement parfait , des gens attentionnés
Stayed 1 night in Feb 2024
Response from Ecommerce on 27 Feb 2024
•Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

2/10 Terrible

Rosa

Disliked: Cleanliness, property conditions & facilities
No son la fotos que muestran, nada que ver. Pague por no estar ahí, en cuanto entre me salí y yo reservé 3 habitaciones y mis compañeros 4 todos nos fuimos
Stayed 2 nights in Feb 2024
Response from Ecommerce on 29 Feb 2024
•Estimado Huésped: Fue un placer recibirlo en esta su casa, aprovecho para agradecerle su preferencia al escogernos como su primera opción de hospedaje. Revisaremos el tema de oportunidad que nos menciona, para darle seguimiento y lograr brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Esperando nos dé la oportunidad de recibirlo nuevamente, quedo a sus órdenes para cualquier comentario adicional