Outdoor pool, pool umbrellas
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Reviews of Hotel GS Cuernavaca

3 out of 5
Hotel GS Cuernavaca
C/ Fed. Mexico Cuernavaca Km 71.5 No.17, Col. Buenavista, Cuernavaca, MOR

Reviews

7.4

Good

Rating 10 - Excellent. 107 out of 392 reviews" "
Rating 8 - Good. 130 out of 392 reviews" "
Rating 6 - Okay. 86 out of 392 reviews" "
Rating 4 - Poor. 41 out of 392 reviews" "
Rating 2 - Terrible. 28 out of 392 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and motel located on highway entrance to the city of Cuernavaca. Easy to get a taxi or walk to bus stop. But this area of the city has been seriously neglected by city officials, has no sidewalks, not pedestrian crossing areas, not street marking for cars. Dirty and unkept but this no fault of the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

María Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un lugar comodo, la habitación es muy amplia y el lugar bastante centrico. Todos muy atentos. Una buena opción.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eduardo

Stayed 1 night in Jun 2023

10/10 Excellent

Marco ariel

Stayed 2 nights in Mar 2023
Response from Gerencia on 7 Apr 2023
Gracias por su preferencia.

4/10 Poor

José Miguel

Travelled with family
Disliked: Staff & service
Mala experiencia con los empleados
Todos los que estas en recepción son unos groseros parece que no quisieran trabajar ,siempre están de malas y les da flojera darte soluciones para algún tema!En general todo esta mmm pues normal en el hotel solo si tienes una urgencia y te tienes que quedar ahí para dormir! Se nos ocurrió comer en el restaurante y mi hijo y yo nos enfermamos del estómago
Stayed 1 night in Mar 2023
Response from Gerencia on 7 Apr 2023
Estimado José Miguel lamentamos este mal momento, estamos tomando cartas en el asunto para mejorar nuestro servicio y atención de nuestro personal.

10/10 Excellent

Jans

Stayed 1 night in Mar 2023
Response from Gerencia on 7 Apr 2023
Gracias por su preferencia

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location on N side of town. Room with balcony don’t have air conditioning. Not a problem most of the time, as pleasantly cool.
Stayed 2 nights in Apr 2022
Response from Gerencia on 8 Apr 2023
Dear Nicholas, I hope your stay was pleasant and we hope to see you soon

10/10 Excellent

Jose Carlos

Stayed 2 nights in Mar 2022
Response from Director General on 5 Apr 2022
Muchas gracias por tus comentarios, en verdad nos hacen sentir bien y de seguir mejorando para crear nuevas y mejores experiencias para nuestros huéspedes. Excelente semana!!!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Food is great at restaurant and the hotel is very clean! I love the balconies facing the sunrise! I stay here anytime I travel to Cuernavaca.
Stayed 4 nights in Mar 2022
Response from Director General on 9 Mar 2022
Buen dia Melisa Muchas gracias por su preferencia y comentarios. Nos agrada saber que su estancia fue satisfactoria ysaber donde mejorar para ser mejores cada dia para volver a recibirla muy pronto de nuevo con nosotros. Que tenga un excelente dia !!!!

10/10 Excellent

Preston P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice. Nice view
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrute mi estancia y el servicio que ofrece de restaurante
Stayed 1 night in Jan 2020
Response from Direccion General on 11 Feb 2020
Muchas gracias por sus comentarios Hotel Gs agradece su preferencia atte: la Administracion

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodidad y buen servicio dentro del hotel desde mi llegada hasta mi salida
Stayed 1 night in Dec 2019
Response from Direccion General on 11 Feb 2020
Muchas gracias por sus comentarios Hotel Gs agradece su preferencia atte: la Administracion

4/10 Poor

Cristian

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
The elevator rarely worked. The air conditioning was sporadic. Thesystem was new however we wondered about the way it was installed as the bathroom was very hot from a.c. exhaust. The prepaid breakfast was poor quality and very limited. The room keys had o be reset 2 to 3 times a day. This was particularly difficult when you are on the 4th floor and the elevator isn't working most of the time. Room safes never worked properly. Only positive is that it was near the location I needed to be and room was spacious.
Stayed 4 nights in Jul 2019
Response from Direccion on 7 Sept 2019
Hola, buen día, para nosotros son muy importantes sus comentarios y gracias a ellos buscamos la mejora continua para ofrecerle el mejor de los servicios que ustedes como clientes se merecen, por el inconveniente ocurrido le pido una disculpa. Att: La administración.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Large room, clean and functional. But hotel surrandings and usage...not so nice.
Stayed 3 nights in Oct 2018
Response from Direccion del Hotel on 18 Nov 2018
Hola, buen día, para nosotros son muy importantes sus comentarios y gracias a ellos buscamos la mejora continua para ofrecerle el mejor de los servicios que ustedes como clientes se merecen, por el inconveniente ocurrido le pido una disculpa. Att: La administración

2/10 Terrible

Enrique, Cuernavaca, Morelos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was not AC in the room when the temp was 35 F, windows sealed
Stayed 3 nights in Jul 2018
Response from C. on 1 Aug 2018
Hola, buen día, para nosotros son muy importantes sus comentarios y gracias a ellos buscamos la mejora continua para ofrecerle el mejor de los servicios que ustedes como clientes se merecen, por el inconveniente ocurrido le pido una disculpa.

6/10 Okay

Verified traveller

Black out one of the nights (around 11pm to about 3:30am)
Stayed 6 nights in Jun 2018
Response from c. on 30 Jun 2018
Agradecemos sus comentarios, los tomaremos en cuenta para mejorar nuestro servicio. Una disculpa por los inconvenientes.

8/10 Good

Maru

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was low I requested a fan
Stayed 1 night in Jun 2018
Response from C. on 30 Jun 2018
Agradecemos sus comentarios, los tomaremos en cuenta para mejorar nuestro servicio. Una disculpa por los inconvenientes.

6/10 Okay

Verified traveller

Just ok!
We check late around 9:30 pm and main door was closed we enter from the parking lot. Receptionist was nice and warm. No control remote for the smallest TV ever. Call front desk and we were asked to come and pick up the control remote. No menus in the room when tried to order food so you don't really know how much you going to paid for it. Is clean but they need to buy some new sheets and towels. No facial tissue. Our key card need it to be reprogram every night.
Stayed 4 nights in Jan 2018
Response from IHOLANY DURÁN on 17 Jan 2018
Gracias por tomarte el tiempo para escribir una reseña tan detallada. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que tus quejas sean transmitidas a todos.

6/10 Okay

carlos, Aguascalientes

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Gshotel
Acceptable

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, room smelled like mold.
Terrible experience we didn't even stayed, room smelled like mold, sheets were a mess, bathrooms doors didn't loocked.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Daniel, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You are far away from a 3 star hotel
The rooms are all non-smoking but most, if not all smell like cigaret. I changed rooms 3 times and the last one didn't smell like cigaret because it smelled like the bathroom pipes. Thinking of charging your phone next to the bed? Not possible, it only has plugs in a corner of the room. Free Wifi? Yes, but only in the 3 rooms close to the router in the corner of the floor. Sleep well? The building has more echo than a stone cave. I could clearly hear my 7am neighbor conversation on the phone, and the kids yelling in the hallway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Maribel, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
extremely noisy!!!!
Very friendly staff, the picture showed a Jacuzzi, and that is an upgrade, we had to pay extra :( nowhere in the booking let you know about this detail.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
No internet
Internet did not work during my stay. Friendly service on the lobby, but grumpy service in the restaurant. Hotel is not great but functional with the exception of the internet.

10/10 Excellent

Pete, SF Bay area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good value
Very nice place at a good price a few minutes from the historic center. The three of us would certainly recommend it. Good internet. There is a mercado a block from the hotel. It was right on the road to the Grutas also. The beds are huge--one king plus one bigger than king.

6/10 Okay

JO, Miami

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Just for the night...
If you need a good night sleep this is OK... if you are looking for something more this is not it.

10/10 Excellent

Meghan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near NPH
The surrounding neighborhood isn't the best for sight seeing and such but if you are coming to Cuernavaca to visit the NPH home, this is the PERFECT hotel. Great service. Nice rooms. Cute little roof top pool with good food in the restaurant.

6/10 Okay

MJ, Chicago, IL, USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great hotel! need to work on their service!!!
hotel was really nice for the price but the staff has to work on being friendly! the recepcionist was not dressed appropiately and look like just got of her bed that gives a really bad impression to the clients! if they work on their friendlyness i would of rated much better!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excelent

4/10 Poor

Mary, Houston, TX, USA

Disliked: Staff & service, room comfort
Not a good experience
They had some rooms similar to a Motel, missing towels and other stuff. They should show the pictures of these rooms as well.

4/10 Poor

Gloria, Chihuahua

the GS Hotel Cuernavaca-bad administration
When we asked the cab to take us, they were doubtfull because it has a reputation for having one night stands, turns out, they have both: hotel and motel. On top of that, they wouldn´t validate your reservation and had to pay cash our first night until next day that things were cleared up. The service is satisfactory.

2/10 Terrible

ana carreon, df

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not Impressed
They don't speak English. Room keys would only work for one night - had to keep getting them reset. Their Internet site is terrible and nobody responds to email messages. They are very unhelpful and provide terrible customer service. Breakfast is not included even though the rate is quite high. I will stay at a different location next time.

2/10 Terrible

Luis, Houston

Disliked: Staff & service
Bad service rude people
I will try to choice different hotel , to much noise andbad service rude people never smile big face if you ask for something and I speak perfect Spaish

6/10 Okay

Marysol Guadalupe

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mauricio

Stayed 1 night in Dec 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Álex

Stayed 1 night in Nov 2023

4/10 Poor

Salvador

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Me tocó la habitación 307, y aunque tiene balcón, no tiene clima y había varias horas que se sentía mucho calor. Tenía que dejar la ventana del balcón abierta para que refrescara.
Stayed 1 night in Jul 2023

10/10 Excellent

ROBERTO

Liked: Cleanliness
Stayed 3 nights in Jul 2023

2/10 Terrible

Guadalupe

Stayed 1 night in Jun 2023

8/10 Good

Edith

Stayed 1 night in May 2023

10/10 Excellent

JACQUELIN

Stayed 1 night in Apr 2023

6/10 Okay

ANGEL CHRYSTIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Faltaron cortinas oscuras en la ventana del balcón, ya que entra mucha luz desde muy temprano
Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la atención por parte de los empleados del hotel, muy agradable.
Stayed 1 night in Apr 2023
Response from MAGDALENA on 21 Apr 2023
MIL GRACIAS POR SU OPINIÓN ES MUY IMPORTANTE PARA NOSOTRO.