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Mansión Alcázar Boutique Hotel

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Luxury
VIP Access
4.0 star property
9.6

Exceptional

Antique elegance near vibrant Cuenca attractions

Amidst a courtyard and stunning garden, this beautiful boutique hotel offers a serene escape near Cuenca's vibrant attractions. Delight in spacious rooms adorned with antique furnishings, a delightful breakfast buffet, and thoughtful touches like a welcome note with strawberries and chocolates.

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Hairdryer
Bathrobes
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Hairdryer
Bathrobes
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Separate bedroom
Premium bedding
Private bathroom
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 258 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Superior Double Room, 1 King Bed

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 1 bedroom, premium bedding, in-room safe, individually decorated

Superior Twin Room, 2 Single Beds

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 258 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | 1 bedroom, premium bedding, in-room safe, individually decorated

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
LED TV
Premium bedding
  • 688 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Traditional Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level | 1 bedroom, premium bedding, in-room safe, individually decorated

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
  • 689 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Single Beds
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About the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104

What's nearby

  • Calderon Park - 3 min walk - 0.3 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • San Sebastian Plaza - 5 min walk - 0.5 km
  • Plaza Rotary Market - 10 min walk - 0.9 km
  • Río Tomebamba & Calle Larga - 12 min walk - 1.0 km

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • ‪Jodoco Belgian Brew - ‬4 min walk
  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Mangiare Bene - ‬3 min walk
  • ‪Yaw - ‬5 min walk
  • ‪Café Del Zaguán - ‬1 min walk

About this property

Mansión Alcázar Boutique Hotel

Upscale historic hotel located in Downtown Cuenca
Free cooked-to-order breakfast, a coffee shop/cafe and a garden are just a few of the amenities provided at Mansión Alcázar Boutique Hotel. Treat yourself to a manicure/pedicure, a body treatment or a body scrub at the on-site spa. The on-site local and international cuisine restaurant, CASA ALONSO, offers breakfast, lunch, dinner, light fare and garden views. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Babysitting (surcharge), luggage storage and a front desk safe
  • A TV in reception, a computer station and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff, first-rate property condition and location
Room features
All rooms are individually decorated, and offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 46-inch LED TVs with satellite channels
  • Wardrobes/cupboards, full-sized fridge/freezers and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • 452 square feet of conference space
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

Is Mansión Alcázar Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Mansión Alcázar Boutique Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Mansión Alcázar Boutique Hotel?

Checkout is at noon.

Does Mansión Alcázar Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 13 per person applies.

Where is Mansión Alcázar Boutique Hotel located?

Located in Downtown Cuenca, this spa hotel is within a 5-minute walk of San Cenaculo Church, Church of Santo Domingo and Iglesia San Sebastián. San Sebastian Plaza and Calderon Park are also within 5 minutes. Gaspar Sangurima Tram Station is 14 minutes by foot and Unidad Nacional Tram Station is 16 minutes.

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Reviews

Mansión Alcázar Boutique Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 274 out of 326 reviews
Rating 8 - Good. 30 out of 326 reviews
Rating 6 - Okay. 9 out of 326 reviews
Rating 4 - Poor. 5 out of 326 reviews
Rating 2 - Terrible. 8 out of 326 reviews

Reviews

10/10 Excellent

frank

Liked: Cleanliness
Food and service was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. This hotel is gorgeous
Stayed 2 nights in Sep 2025

10/10 Excellent

Alicia Paola Vasquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place. It being so historic, the garde is beautiful. Something that will make it a plus will be having airport transfer, included in the stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel showing the culture and history yet upgrades for comfort. The lobby is amazing with a fountain and plenty of couches and chairs to rest and enjoy the peace. The numerous antiques took us back in time to the craftmanship of an earlier time. The garden was also beautiful with places to sit and enjoy.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully restored building with a lovely garden, immaculate rooms, and in a convenient location.
Stayed 1 night in Aug 2025

10/10 Excellent

Karina Alejandra Bucheli

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!
Stayed 3 nights in Nov 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Aug 2025

10/10 Excellent

TIMOTHY

Liked: Cleanliness, amenities, property conditions & facilities
The best part of my stay eas the staff - they were incrredibly helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome
Stayed 2 nights in Sep 2025

10/10 Excellent

Christine Louise

Liked: Cleanliness, amenities
Lovely Gardens. Avoid the downstairs King room next to the spa-mold in the bathroom. The breakfast is lackluster but the upstairs apt is gorgeous!
Stayed 1 night in Sep 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were always at your service. Very detailed oriented management. Quite frankly this property left me speechless, wasn’t expecting such attentiveness, organization and professionalism. Definitely would recommend this property and will come back whenever in Cuenca.
Stayed 2 nights in Sep 2025

10/10 Excellent

Zimanta Layla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 4 nights in Jun 2025

10/10 Excellent

Riki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location and beautiful hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great at the lobby and concierge. The restaurant staff could have been a bit friendlier and alert. But otherwise great hotel, great location. Keep in mind the hotel is older so the floors creak a ton while walking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marie Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay more than perfect! The hotel and property is so pretty and well kept! Nina, the general manager and her staff took care of every little details to make our weekend gateway a dream! I will come back to Cuenca just to stay here again. Thank you again for everything!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosa Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend a few days in Cuenca.
Stayed 5 nights in Feb 2025

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at Cuenca. Veronica, Nina and all serving staff were just exemplary
Stayed 2 nights in Apr 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff was very accommodating. Upgraded to modern wing which was a huge upgrade. Breakfast was ok at best. Overall, very satisfied. I would return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2025

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, all of them very attentive, the hotel looked very clean, vintage and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so pretty and clean, the staff is very friendly and the location is perfect
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with very friendly staff! Would gladly stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, location, staff and service are outstanding
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, amenities
Hotel confused me for my sister who had a separate reservation. Even though I have platinum status she received the upgraded room. We had identified this at the time of checkin. Service by hotel staff was way beyond expectations. We had two non hotel issues and hotel staff went out of their way to resolve. Can’t say enough about the staff. Breakfast items were limited in types but items all were high quality so it balances out.
Stayed 1 night in Jul 2025