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Reviews of Comfort Inn & Suites Covington - Mandeville

2.5 out of 5
Comfort Inn & Suites Covington - Mandeville
30 Louis Prima Dr, Covington, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 318 out of 632 reviews" "
Rating 8 - Good. 178 out of 632 reviews" "
Rating 6 - Okay. 73 out of 632 reviews" "
Rating 4 - Poor. 31 out of 632 reviews" "
Rating 2 - Terrible. 32 out of 632 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Torey

Good
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Stayed 1 night in Apr 2024

8/10 Good

Kara

Travelled with family
Liked: Staff & service
Staff was very nice
Stayed 1 night in Apr 2024

8/10 Good

Swetha

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Yolanda V on 19 Mar 2024
Thank you so much!

6/10 Okay

Tabetha

Travelled with partner
Liked: Staff & service
The property staff were extremely professional and friendly. The rooms were ok, most electrical sockets didn’t work, the tub was extremely slippery and the bed was the worst bed I have ever slept in. The mattresses seriously need to be updated.
Stayed 1 night in Mar 2024
Response from Yolanda V on 11 Mar 2024
I am to hear you did not have a good experience with the property. I will look into these issues and make corrections immediately.

2/10 Terrible

Patricia

Stayed 2 nights in Feb 2024
Response from Yolanda V on 6 Mar 2024
I am so sorry to hear that you did not enjoy your stay. I truly apologize for the disappointment and would love for a chance to make corrections where needed.

8/10 Good

Alicia

Stayed 1 night in Feb 2024

10/10 Excellent

Shinay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg property was clean and nice! The beds, pillows everything was clean and comfy. Book it!
Stayed 2 nights in Feb 2024
Response from Yolanda V on 14 Feb 2024
Thank you so much for your kind review. It was a pleasure having you stay with us.

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Yolanda V on 14 Feb 2024
I am so happy to hear that you enjoyed your stay. I will pass this positive review to my staff.

6/10 Okay

Joel

Travelled with family and small children
Liked: Staff & service
Older hotel, needs updating, rooms smelly. There was roach in room. However, I do have to say staff was super friendly and helpful. Just an old hotel that needs upgrades.
Stayed 1 night in Jan 2024
Response from Yolanda V on 19 Mar 2024
I am so sorry to hear you did not enjoy your stay. We are currently in the process of starting our next renovation and I hope you stay with us again after the renovations are completely over the next year or so.

10/10 Excellent

Deauquneice

Business traveller, Travelled with partner
Liked: Amenities
Great breakfast and staff was extremely kind!
Stayed 1 night in Jan 2024
Response from Yolanda V on 30 Jan 2024
Thank you so much for your positive feedback. We truly appreciate it!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!!
Everything was great!! All of the staff were very friendly and accommodating. The manager was so sweet. We stayed to attend my brother in laws funeral. They made it a pleasant stay. We will be back when we come to visit his family!❤️❤️❤️❤️
Stayed 1 night in Jan 2024
Response from Yolanda V on 30 Jan 2024
We are honored to host you. We understand the reason for your trip and hope you stay with us again under happier circumstances in the future.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Yolanda V on 30 Jan 2024
Thank you so much for your kind review. It is always a pleasure to hear someone enjoyed their stay with us.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yolanda V on 24 Jan 2024
Thank you so much for your kind review. On behalf of our whole team, it was a pleasure having you stay with us.

6/10 Okay

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
I like where the property sits in regards to restaurants in the area. My only suggestion is a standard size pillow.
Stayed 1 night in Jan 2024
Response from Yolanda V on 15 Jan 2024
I appreciate you taking them time to give us your feedback. All room items are Choice items we must purchase but I will pass the suggestion along. We hope you stay with us again in the future,

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yolanda V on 15 Jan 2024
Thank you so much for your kind words. I hope you stay with us again in the future.

2/10 Terrible

Laura L

Stayed 1 night in Dec 2023
Response from Yolanda V on 27 Dec 2023
We are so sorry to hear you was not happy with your stay. We see that you stayed with us and actually extended your stay so we would love additional information for the negative feedback.

10/10 Excellent

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Yolanda V on 5 Dec 2023
Thank you so much for your feedback. I hope you stay again with us in the future.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff went out of their way to assist you and make your stay incredible
Stayed 2 nights in Dec 2023
Response from Yolanda V on 5 Dec 2023
I am so happy to hear you enjoyed your stay. It was a pleasure to have you stay with us.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at Comfort Inn in Covington. The staff was very friendly, our check in was smooth, and our room was very clean. The rest of the hotel was very clean and well maintained, and they offered a complimentary breakfast that had lots of options. We will definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Yolanda V on 27 Nov 2023
Thank you so much!

8/10 Good

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I realize they are renovating. My room was clean and comfortable but there is an underlying sour odor in the room. Old water damage? The bathroom was clean and updated but there was a rusty metal coiled doorstop on the bathroom door. Why wouldn’t you replace that or at least clean and spray paint it?
Stayed 2 nights in Nov 2023
Response from Yolanda V on 20 Nov 2023
I appreciate you taking the time to offer your feedback. I will look into your stay detail and see where corrections are needed.

10/10 Excellent

Steve, Madisonville

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it all
Stayed 1 night in Nov 2023
Response from Yolanda V on 20 Nov 2023
Thank you so much!

10/10 Excellent

Maribeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & greaf staff
Stayed 1 night in Nov 2023
Response from Yolanda V on 23 Nov 2023
Thank you so much for your kind words. I am so happy you enjoyed your stay.

10/10 Excellent

Trilby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yolanda V on 13 Nov 2023
Thank you so much!

6/10 Okay

Myra

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Yolanda V on 13 Nov 2023
We are so sorry to hear you did not enjoy your stay. I hope you will give us another chance to give you a better experience.

8/10 Good

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being renovated when I was there. Before the rooms had a moldy smell and it was hard to be there. However, this stay I didn’t smell it. The only complaint was the air freshener st the entry bothered my allergies. They deserve to be a 3 -4 star hotel.
Stayed 3 nights in Oct 2023
Response from Yolanda V on 6 Nov 2023
Thank you so much for your kind review. I'm glad enjoyed your stay and hope you stay with us again in the future.

10/10 Excellent

Wanda D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Yolanda V on 2 Nov 2023
I am so happy to hear you enjoyed your stay. I hope you stay with us again in the future.

8/10 Good

Shea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff. Breakfast was as expected, nothing fancy but lots of options: bread, bagels, muffins, oatmeal, grits, yogurts, fresh fruits, waffles, eggs & sausage. Room has a little bit of a stale/musky smell when a/c unit is not running. Overall, all was good. I would stay again.
Stayed 1 night in Oct 2023
Response from Yolanda V on 24 Oct 2023
I am so happy to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Everyone is very nice.
Stayed 1 night in Oct 2023
Response from Yolanda V on 23 Oct 2023
Thank you so much for your kind words. I'm so glad you enjoyed your stay.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yolanda V on 11 Oct 2023
Thank you so much for you kind words. I'm so happy to hear you enjoyed your stay and I hope you stay with us again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to I12 with plenty of food and shopping options, along with close parkland.
Stayed 1 night in Oct 2023
Response from Yolanda V on 9 Oct 2023
Thank you so much for choosing our hotel property for your stay. I hope you stay with us again in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Oct 2023
Response from Yolanda V on 9 Oct 2023
I am so happy to hear that you enjoyed your stay.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yolanda V on 9 Oct 2023
Thank you so much for your kind words. I hope you stay with us again in the future.

10/10 Excellent

Winona Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We were staying in Covington because of a death in the family. My mother is 89 yrs old and the night clerk made sure our room was not a long way from the door. Although there was remodeling going the lobby and surrounding area was ALWAYS neat and clean. All of the staff was wonderful and caring!
Stayed 5 nights in Sep 2023
Response from Yolanda V on 5 Oct 2023
Thank you so much for your kind review. Although the circumstances were not pleasant, we are glad we were able to help you enjoy your stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Yolanda V on 5 Oct 2023
Thank you so much for your kind words.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yolanda V on 18 Sept 2023
Thank you so much for your kind review. I hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
It was a last minute stay after a funeral. the beds were extremely comfortable. Made the stay worthwhile.
Stayed 1 night in Sep 2023
Response from Yolanda V on 18 Sept 2023
I am so happy to hear you enjoyed your stay. We hope you stay with us again in the future.

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Great room. Quiet and comfortable.
Stayed 1 night in Sep 2023
Response from Yolanda V on 18 Sept 2023
I truly appreciate your kindness and we hope you stay with us again in future.

2/10 Terrible

ShaQuia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty carpet, roaches & hair in tub & floor of bathroom
Stayed 3 nights in Sep 2023
Response from Yolanda V on 13 Sept 2023
We understand your review but based on your stay history and notes, this review appears to be in retaliation of your fraudulent claims while staying at the property resulting in eviction from the property. Pest control inspected the room and found no evidence of the claim. No claims of hair in the tub or the bathroom was ever noted to the Front Desk or management during your stay.

10/10 Excellent

Eric, Thomasville

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room has a musty chemical smell
Stayed 1 night in Sep 2023
Response from Yolanda V on 9 Sept 2023
Thank you so much!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Comfortable and clean. Good, central location. The breakfast was nice
Stayed 3 nights in Aug 2023
Response from Yolanda V on 5 Sept 2023
Thank you so much!

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Yolanda V on 5 Sept 2023
I am so sorry to hear you was not happy with your stay. I will look into your stay details to see where improvements are needed.

10/10 Excellent

Catherine

Stayed 2 nights in Aug 2023
Response from Yolanda V on 7 Sept 2023
Thank you so much for your kind words. I am so happy to hear you enjoyed your stay and I hope you stay with us again in the future.

6/10 Okay

Heath

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I know you get what you pay for but there were still some problems. Our room had a musty smell and there were some stains on the ceiling. Our door did not open easily. Overall, it just ended up feeling that it wasn’t that well maintained which I think made us feel like it was less clean than it really was… at least I hope so.
Stayed 1 night in Aug 2023
Response from Yolanda V on 22 Aug 2023
I deeply apologize for your dissatisfaction with your stay. I will look into your stay detail to see where improvements are needed for the future.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Yolanda V on 16 Aug 2023
I am so sorry to hear you are not happy with your stay. I am glad we were able to refund you in order to accommodate your complaints. I truly apologize and have found measures to correct the situation.

10/10 Excellent

Charles

Stayed 1 night in Aug 2023
Response from Yolanda V on 5 Sept 2023
Thank you so much!

10/10 Excellent

Wilson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our job sites and very affordable for 3 to 5 day stay
Stayed 3 nights in Aug 2023
Response from Yolanda V on 16 Aug 2023
Thank you so much for your kind words. I hope you stay with us again in the future.

8/10 Good

Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really awesome and cheap definitely going again. But it was just the pillows it was tad bit uncomfortable but everything else it was awesome!!! This hotel is straight up awesome!!!
Stayed 2 nights in Jul 2023
Response from Yolanda V on 7 Aug 2023
We appreciate your positive feedback!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located, moderately priced. The staff are courteous and helpful
Stayed 2 nights in Aug 2023
Response from Yolanda V on 7 Aug 2023
Thank you so much!

10/10 Excellent

Alysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 1 night in Jul 2023
Response from Yolanda V on 7 Aug 2023
Thank you so much!