Coverley Trip

I went for my birthday and I was solo. The location was a bit far from tourist things to do. However, the hotel helped setup taxi and have a shuttle which I used a lot to get into town or go the beach. Akiel the driver always was on time and professional. When you first come in and see Shevika at the desk. She remembered my birthday and always kept a smile on her face.

Staff are absolutely great, yes this is an older property but it has great sea views a beautiful beach a few steps away and a team that go over and above to make you enjoy yourself.

The rooms are clean and the sea views are breath taking. The staff are lovely and the grounds are simply beautiful.

They did not honor my availability to upgrade me since I’m A gold VIP member , I was extremely disappointed …the place looked so empty ,but overall it was well maintained with beautiful location and if you not there before 4pm there’ll be nobody there to greet you or to assist, so get there early lol

My family and I took some time to choose the resort we wanted to stay on the island. The island is very safe and beautiful to explore outside of resort as well. The hotel is very clean, has some amazing staff that went above and beyond during our stay that we would like to shout out - Cashka and Rashad from Entertainment, Deanna and Shaq the pool servers, Russel from P&B, Darian and Damien the bartender. The food we had at the à la carte restaurants was incredible - we tried them all but the surf and turf at castle view was our favorite! Although we felt some of the staff went above and beyond, there seemed to be a divide in the level of service we received during our stay. Each time we requested extra towels for our room, we had to wait hours for them to arrive. Before our flight, no one came to assist with our luggage. This was planned the night before, but after waiting 45 minutes past the pick up time we ended up transferring everything ourselves. In general, the staff was slow to respond to requests and provide assistance. When we asked for extra waters, the front desk responded by saying “don’t you already have enough in your minibar”. When we arrived, we were asked if we would like some rum punch and then never received any. Communication and service efficiency could be greatly improved. Additionally, the level of service did not meet the standards we expected, which made our overall experience less enjoyable but we would be open to re visiting in the future.