Dear Marc,What more could be said about such a lovely feedback? Thank you very much for your warm and kind words... We are delighted that you enjoyed the cleanliness, decoration and proximity to the ski slopes. We strive to offer our guests a complete experience, from the first to the last minute of their stay. Your mention of our Staff "exceptionally friendly and helpful" is particularly touching. It was a pleasure to accompany you throughout your stay.Your plan to come back is the best reward of all. We look forward to welcoming you and your family for another unforgettable stay at Ecrin Blanc.

Dear Sir, Many thanks for your wonderful comment and for your loyalty to L'Écrin Blanc. We are delighted that you have enjoyed both summer and winter with us and that each of your experiences has been a success. Courchevel is a magical destination in every season, and we're happy to offer you the perfect setting to enjoy it.Your special mention about Ryan means a lot to us. Our Team is dedicated and passionate, and it's always a pleasure to read that their work has been appreciated. We look forward to welcoming you back for a third stay, whatever the season, and continuing to create wonderful memories together.Laurent Greven, General Manager Ecrin Blanc - Courchevel ****

Dear Guest, On behalf of all Ecrin Blanc Team I would like to thank you for your warm review. It is indeed the best reward that we can have as hoteliers. We will be more than happy to welcome you again for a summer or winter escape !Yours in Hospitality, Ecrin Blanc team

Dear Sir, We do not remember the situation you describe. Our Teams at the reception are very meticulous and they only charge you for what you consume on site (packages, additional services, activities with our external providers...). When a human error happens, the Teams quickly realize it and everything is done to bring the best solution. We invite you to contact us to tell us more about your stay.Laurent Greven, General Manager Ecrin Blanc - Courchevel ****

Hello Sir, Thank you for choosing the Ecrin Blanc for your winter stay in Courchevel. The team is very reactive to all requests during the booking process, I am quite surprised by your feedback. We try to prepare each stay as well as possible, our guests are always delighted, but sometimes oversights can happen and we are sorry for that. I hope that you took the time to talk to the front desk staff, that you finally found what you were looking for and that you let them know what you thought about the room cleaning so that they could do something about it quickly. There are plenty of trendy restaurants in the area to try and to taste many Savoyard specialties. During busy periods, there can indeed be a lot of people at the reception desk, but we ensure that everyone receives personal attention and personalized service, we regret your mixed mark. Unfortunately, you did not mention what you liked during this trip, which is a regret. I hope that our services, especially the Aquamotion and our restful living spaces, which have been specially designed to ensure peaceful and warm moments, have suited you. Do not hesitate to contact us at the slightest opportunity, our experience designers are at your disposal to create a successful getaway in every way. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Dear Lawrence, Thank you for your kind words. Conviviality, practicality and good times... that's what we want to offer you in an elegant setting with a warm decoration. We are delighted that you have perceived our establishment and our services in this way. The ski lift near the hotel is ideal to enjoy the slopes and the pleasures of the mountain, we hope you had a great time. The whole team joins me to thank you for your compliments and to invite you to repeat the experience if you want to. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Hello Sir, I am very surprised to read your comment and what you mention in a harsh way. The Ecrin Blanc does have a spa, which is the Aquamotion spa, directly accessible from the hotel. Our guests can enjoy this aquatic space for free at any time of the day. Indoor surfing wave, fitness area, climbing, fun and sports pools, slides, wellness area ... everything is designed to offer you a moment of absolute relaxation. I am sorry that you had this feeling, especially as I would have liked to know what you did not like, as your impression is so different from the positive feedbacks that we usually get on this service. The same goes for the breakfast buffet, with a multitude of products for all tastes. We hope to have another chance to satisfy you! Perhaps during a summer stay in the mountains to take full advantage of the relaxing atmosphere. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Good morning, Madam, I sincerely regret to discover that a simple misunderstanding has led to this negative feeling. At the Ecrin Blanc, everything is done for your comfort, we have chosen to make things easier for you and to offer you a ski pass to sign directly at the establishment. Also, the document showed all the information in full transparency. It's a pity that you leave with this souvenir which is not representative of what we want you to experience in Courchevel. Unfortunately, you do not mention the positive elements of your stay, namely the possibility to equip yourself in our ski room, to go skiing, to use the Grandes Combes chairlift just a step away from the hotel... and to enjoy it all day long. On site, everything necessary is present for our guests to have a wonderful time with direct access to the Aquamotion, restaurants, equipment store, kids club... Moreover, a free shuttle service is available to reach Courchevel 1650 and 1850, I am sorry to see that you did not pay attention to it. We do our best to make it easy for you to discover our beautiful region and all the fun things to do in the area. A friendly and attentive team is happy to inform our guests with a smile every day. You should not hesitate to talk to us at any time. We hope that your vacation in the mountains gave you an excellent break and allowed you to recharge your batteries. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Dear Egidiyus, I am pleased to see that you gave us a good rating following this stopover in the mountains. I can see that you enjoyed our privileged location with direct access to the slopes as well as our convenient parking. I hope you also appreciated the modern comfort of our rooms, the warm atmosphere of our establishment and the exceptional view of the snowy mountain. I am sorry to read your opinion about the staff which does not reflect the majority of our guests' feedbacks. We pay the same attention to all our guests, no matter their language or origin, it is a regret to discover that you were not sensitive to this during your stay. We want every moment to be as pleasant as possible and a devoted and passionate team works continuously to ensure this. I hope that we will have the pleasure to welcome you again in our cocoon, to make you benefit from all our services and to show you all our will to satisfy you. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Dear Dina, Thank you for taking the time to share with us these positive impressions and this nice rating. It is indeed a testimony of the success of your stay with us that we are more than delighted to discover today. The kid's club, free for children from 4 to 11 years old, is a real advantage for the whole family to fully enjoy their stay in the mountains. A dedicated team creates a daily program of fun, sports and creative activities, specially designed to allow children to expend their energy and discover new things. We hope you also enjoyed the Aquamotion, an exceptional aquatic area, directly accessible from the hotel, with many pools, including indoor and outdoor lagoons at 30°C. We are very happy to see you leave with a smile and pleasant memories and we hope to see you again to renew this experience in Courchevel. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Dear Madam, I am sorry to read here that some aspects were disappointing during your stay in Courchevel. Your rating reflects your mixed feelings, I would have loved to discover the good aspects of your stay at the Ecrin Blanc. I am surprised by your remark about the wifi, as there were no issues with it and you never shared your impression with us on site. I am surprised that you did not find the phone, there is obviously one in each room and it is easy to reach the reception and the other services of the hotel. For the room service, an extra charge of 20 euros per order is required, this is information that we take the time to inform you. I don't understand your comment about the toilets, yes, they are not in the bathroom, but in your room. Having a separate bathroom is a required feature for the 4 star rating. The team's mission is to make sure that you experience a relaxing and entertaining interlude without any hitches. We do not fail to receive you and to inform you with a smile from your arrival until your departure and we always prefer to be alerted on the spot and on the moment to intervene as soon as possible for your comfort. All our rooms, small warm cocoons, are equipped to guarantee your well-being and practicality. I hope that you have nevertheless enjoyed this escapade in the ski world capital and that you have taken full advantage of the Aquamotion for a well-deserved moment of relaxation after a day rich in discoveries. Sophie Roskam General Manager Ecrin Blanc - Courchevel ****

Madam, Sir, Thank you for highlighting our excellent location, ideal for enjoying the slopes. Everything is done for your comfort, you can equip yourself in our ski room, go skiing, use the Grandes Combes chairlift just a few steps from the hotel... and enjoy all day long ;) I take note of your remarks about the Kleenex and the use of the telephone. We are aware that small adjustments still need to be made due to the recent opening of the hotel. I am delighted that you have been sensitive to the desire to do well of the team, it is true that each member of staff is very involved in the success of your stay. Do not hesitate to tell me more if you have encountered any difficulties, the teams have been very busy in the last few weeks and may not have been able to give you all the attention you required. I can only invite you to repeat the experience this summer or next winter to see all the improvements implemented. Julien Amarger General Manager Ecrin Blanc - Courchevel ****

Sir, I sincerely regret to read your disappointment and I can only apologize for the inconvenience. The hotel was full during your stay and the staff was very busy, so we were not able to give you all the time and attention we would have liked. As you say, the hotel is brand new, with all the advantages that this implies, such as the presence of high quality equipment, designed for your comfort. I am, however, listening to your comments and aware that some adjustments are still necessary. I would like to come back to your remark about breakfast, which I think is excessive. The buffet is rich and varied, so you can find quality products, both sweet and salty, and you can serve yourself as much as you like. On the drinks side, a Nespresso coffee machine is available as well as fresh fruit juices and a selection of "Compagnie coloniale" teas. I hope that your return went well and that you will give us a new chance to fully satisfy you on the occasion of a next stay, in summer or winter. Julien Amarger General Manager Ecrin Blanc - Courchevel ****

Madam, Sir, It is a pleasure to see that you have appreciated our ideal location for skiing. The ski lift "Les Grandes Combes" at the foot of the hotel allows you to reach a varied range of slopes. However, to get back to the hotel, you have to take a blue slope. Don't hesitate to ask us for advice, the team is familiar with the ski domain and can guide you to the area best suited to your level. I regret that you did not appreciate our restaurant menu, but if I understand correctly, you are not questioning the quality of the cuisine, but the lack of choice. Two catering options were available during your stay : Le Grill for a generous and quality home cooking and Le Cellier for a convivial moment around platters to share or individual dishes inspired by local flavours. If you were missing something, you should not have hesitated to let us know your wishes on the spot. Please note that we have just implemented a new solution on the hotel terrace, it is now possible to eat on the go pizzas, shellfish and burgers. I hope that your stay at the Écrin Blanc will leave you with many beautiful memories and that we will have the pleasure of seeing you again soon. Julien Amarger General Manager Ecrin Blanc - Courchevel ****

Dear Ernesto, Thank you very much for rating us with a 10/10. The Ecrin Blanc Team is very happy that you have anjoyed your stay with us. Please do not hesitate to revert back to us, shall you be looking for another French Alps experience All the best, Laurent