Search Hotels Near Countryside Place Shopping Mall, Austin

"Room smelled like mildew, used our own air freshener to treat carpet because it was so bad. Bed was super warn down and for sure needs to be replaced. There was dust all over the edges and seems of the walls, even the top on the TV. Staff experience was top notch, great people working at the hotel. "

"Nice staff, very friendly and helpful. My only issue was the perfumed scent in the lobby it was too much "

"The complementary breakfast is not so great. Scrambled egg is not so great but rest all is fine. Elevator is not working and we have to carry our bags by hand on steps to upper floors"

"The cleaniness of the 2nd floor stairway poor, lighting comes on at approximately 9:30pm in the parking area. Incident report of a 70 year old woman tripping due to poor lighting. Outdoor lounge area premises filled with trash where residents are allowed to eat. Family run establishment. Management rarely on site to address concerns. Language barrier with housing keeping staff whom predominantly speaks Spanish and are not bilingual. Pushback when I asked for the room to be cleaned daily. I would not recommend this location to anyone. "

"Overall really clean and very convenient location. Rooms were nice and clean"

"Nice "

"I thoroughly enjoyed my stay. The room was very spacious and the breakfast was great. I will be staying again."

"Great staff"

"We have traveled and stayed at over 100 hotels This was by far the worst experience we have ever had. The person behind the counter was beyond rude and very condescending. We had a reservation set through Hotels.com and he told us that he ran our card before we got there and it didn’t go through so he canceled our room and told us all the rooms were sold out. We were traveling with my brother and his wife and we had to scramble to find another hotel late at night. We chose pay at the property and he denied us stay at the hotel. Terrible is not a strong enough word. "