Cottonwood Cove Trip

I enjoyed my stay at Westgate. My room (double beds) was clean. The Bell desk was very kind to hold my luggage even after check out (I had a late flight out). Furthermore, the monorail has a stop at Westgate which is very convenient. I would recommend this hotel to my family and friends.

Our stay was absolutely wonderful and the service was top tier except for checkout. I was called to checkout but there was some confusion with the guest in front of me as to which front desk associate was helping who. I was forced to go back in line and made to wait some more which was confusing and embarrassing.

had a great overall experience at the Wynn and truly enjoyed our stay. The hotel itself is beautiful, the rooms are well-maintained, and the atmosphere is exactly what you would expect from a luxury property. However, there was one significant issue that affected our experience. On the morning of our checkout day, we approached the front desk to ask if it would be possible to stay in the room for a few extra hours, as our flight was not until 11 PM. We completely understand that the answer could be no, and that late checkout is not always available. That said, the way the request was handled was very disappointing. The response we received was not polite and came with a noticeable negative attitude. There was eye-rolling and an unwelcoming tone, which felt very unprofessional and not aligned with the level of service we expected from a hotel of this standard. We asked to speak with a front desk manager, who was more pleasant, but unfortunately no solution or accommodation was offered. Aside from this interaction, everything else was excellent. We hope management takes this feedback seriously, as service at the front desk plays a big role in the overall guest experience.

Everything was great at this hotel. Definitely plan on staying here next time!

Great food options and great service