Cottonwood Cove Trip

Great food options and great service

The location is difficult. It was a good place not a great place.

Our stay was absolutely wonderful and the service was top tier except for checkout. I was called to checkout but there was some confusion with the guest in front of me as to which front desk associate was helping who. I was forced to go back in line and made to wait some more which was confusing and embarrassing.

had a great overall experience at the Wynn and truly enjoyed our stay. The hotel itself is beautiful, the rooms are well-maintained, and the atmosphere is exactly what you would expect from a luxury property. However, there was one significant issue that affected our experience. On the morning of our checkout day, we approached the front desk to ask if it would be possible to stay in the room for a few extra hours, as our flight was not until 11 PM. We completely understand that the answer could be no, and that late checkout is not always available. That said, the way the request was handled was very disappointing. The response we received was not polite and came with a noticeable negative attitude. There was eye-rolling and an unwelcoming tone, which felt very unprofessional and not aligned with the level of service we expected from a hotel of this standard. We asked to speak with a front desk manager, who was more pleasant, but unfortunately no solution or accommodation was offered. Aside from this interaction, everything else was excellent. We hope management takes this feedback seriously, as service at the front desk plays a big role in the overall guest experience.

Clean, large room. However, weird layout with a long hall entryway and two toilet rooms flanking a central shower which could be entered from both sides. This set up took up too much space in the room. The desk attendant told the 3 of us, because of this set up there wasn’t enough room to get an additional roll out bed to the room. They had a mini-bar with snacks and Fiji water and coffee k-cups - but there was a sign stating that they would charge ~$20 to the room if we used any of it! The overall experience was a bit disappointing. I remember going to Vegas when I was younger and food, etc used to be cheap if not free. But now they seem to nickel and dime you at every turn!