All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Brian really made us feel at home from the time we walked in to checkout.
PERCIVAL
Stayed 2 nights in May 2024
Response from Suzanne C. on 14 May 2024
Dear PERCIVAL,Thank you so much for sharing your stay experiences with us. We are absolutely delighted to read that our genuine hospitality has exceeded your expectation. We will definitely share your compliments with our team members, especially to Bryan. Once again, we sincerely appreciate your recognition and compliments; we look forward to welcoming you back in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Dear Jason,Thank you very much for taking time to share your staying experience at Nüwa with us.We are very delighted to read that you are very satisfied with your stay and everything was top notch for you. We look so much forward to seeing you again in the near future!
Dear Paul,Thank you very much for taking time to share your experience with us.We are thrilled to know that you are satisfied with our spacious room as well as it's cleanliness.We look so much forward to seeing again in the near future.
Execellant dining experience at Jade Dragon. Overall very good and attentive hotels services together with comfortable room conditions. Only a minor comment about the decoration odour.
Siu Yung
Stayed 5 nights in May 2021
Response from Nuwa on 27 May 2021
Dear Siu Yung,
Thank you very much for sharing your very wonderful stay experiences with us.
We are absolutely delighted to receive your compliments that our team has exceeded your expectations which includes the Jade Dragon team and the Hotel team. The after-renovation odor which bothered you during your stay has been brought to the attention to the related department and the management team for immediate rectification.
We look forward to welcoming you back for another wonderful stay with us during your next visit.
Dear Guest,
Thank you for sharing your wonderful stay experiences with us.
We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.
Dear Amy Yuet Chun,
Thank you for sharing your wonderful stay experiences with us.
We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.
Dear Guest,
Thank you for sharing your wonderful stay experiences with us.
We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.
8/10 Good
Tuan
Business traveller
29 Nov 2019
Liked: Cleanliness, room comfort
Tuan
Stayed 3 nights in Nov 2019
Response from Suzanne C. on 1 Dec 2019
Dear Tuan,
Thank you for sharing your stay experiences with us.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
Nuwa made my mom's early 70th birthday most unforgettable one. Special cake with customized flower gift was just wonderful. My mom loved Nuwa's Spa. Facility and service is exceptional. Will definitely come back to stay in near future.
Hyewon
Stayed 1 night in Oct 2019
Response from Suzanne C. on 5 Nov 2019
Dear Hyewon,
Happy birthday to your mother again!
Thank you for sharing your unforgettable stay experiences with us.
We are absolutely delighted to read that our genuine hospitality, and facilities have exceeded your expectation.
We certainly look forward to welcoming you and your mother back for another wonderful stay with us during your next visit in Macau.
Dear Wah,
Thank you for sharing your stay experiences with us.
We certainly look forward to welcoming you back for another excellent stay with us during your next visit in Macau.
Dear Jaime,
Thank you for sharing your wonderful stay experiences with us.
We certainly look forward to welcoming you back for another excellent stay with us during your next visit in Macau.
it's just one night in Macau but this place certainly knows how to treat their customers right, despite such fierce competition. we will definitely stay here again for our next Macau trip. Please keep up the great service!
Ge
Stayed 1 night in Jul 2019
Response from Suzanne C. on 11 Jul 2019
Dear Ge,
Thank you for sharing your wonderful stay experiences with us.
We are absolutely delighted to read that our genuine hospitality has exceeded your expectation. We will definitely keep up our great service!
We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.
Great hotel and facilities. Staff were exceptional
Verified traveller
Stayed 1 night in Jun 2019
Response from Suzanne C. on 8 Jul 2019
Dear Guest,
Thank you for sharing your wonderful stay experiences with us.
We are absolutely delighted to read that our genuine hospitality and great facilities have exceeded your expectation.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
4/10 Poor
Verified traveller
20 May 2019
Verified traveller
Stayed 2 nights in May 2019
Response from Suzanne C. on 25 Feb 2021
Dear Guest,
Thank you for sharing your stay experiences with us.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
Dear Lok Tung,
Thank you for sharing your amazing stay experiences with us.
We are absolutely delighted to read that our genuine hospitality and amazing facilities have exceeded your expectation.
We certainly look forward to welcoming you back for another amazing stay with us during your next visit in Macau.
8/10 Good
YT
Travelled with family and small children
14 May 2019
Liked: Cleanliness, staff & service
the room is clean and staff is helpful but the price is expensive in view of the facilities.
YT
Stayed 1 night in May 2019
Response from Suzanne C. on 16 May 2019
Dear YT,
Thank you for sharing your wonderful stay experiences with us.
We are absolutely delighted to read that our genuine hospitality and room cleanliness have exceeded your expectation. For your feedback about room rate, we will share with our Management Team for further consideration.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
Dear Guest,
Thank you for sharing your stay experiences with us.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
Dear tony,
Thank you for sharing your stay experience with us.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
Not very good signs to get around , but great hotel
Verified traveller
Stayed 1 night in Mar 2019
Response from Suzanne C. on 1 Apr 2019
Dear Guest,
Thank you for sharing your great stay experiences with us.
For your feedback about signage, we will definitely share it with our Management Team for further consideration and improvement.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
10/10 Excellent
Verified traveller
15 Mar 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 1 night in Mar 2019
Response from Suzanne C. on 2 Apr 2019
Dear Guest,
Thank you for sharing your stay experience with us.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
Great experience. Excellent service from staffs. The room inside is fabulous.
Verified traveller
Stayed 1 night in Feb 2019
Response from Suzanne C. on 13 Mar 2019
Dear Guest,
Thank you for choosing to stay in Nüwa and taking your time to share this excellent stay experience with us. We are absolutely thrilled to hear the excellent services provided by our team members and our fabulous room have exceeded your expectations, your generous comments will be share among the team and further motivate them to maintain the high level of services that each of our valued guest expects and deserve at Nüwa.
We certainly look forward to welcoming you back for another excellent stay with us in the near future.
Large room. Good facilities. But the pool area closes too early at 6pm.
JL
Stayed 3 nights in Feb 2019
Response from Suzanne C. on 13 Mar 2019
Dear JL,
Thank you for sharing your stay experience with us. We are absolutely delighted to read that our large room and good facilities have exceeded your expectation.
With regards to the closing time of pool area, we will definitely share with our Management Team for further consideration. As we are continuously upgrading ourselves to provide the best facilities and service to all our valued guests, please rest assured that all your concerns mentioned will definitely be looked into.
We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.
the room is spacious. the service is excellent. I must visit again.
Verified traveller
Stayed 2 nights in Feb 2019
Response from Suzanne C. on 13 Mar 2019
Dear Guest,
Thank you for sharing your excellent stay experience with us. We are absolutely delighted to read that our spacious room and genuine hospitality have exceeded your expectation.
We certainly look forward to welcoming you back for another excellent stay with us during your next visit in Macau.
An excellant hotel located 10 mknutes from the airport. Check-in took about 10 minutes. The staff were cheerful and helpful. Overall, I was very happy with the room and my stay at the nuwa.
Amazing. The area is great. The hotel is great . We loved it .staff was helpful and friendly. You felt Safe to go around in the night. Lots to see and do.
Nice and quiet hotel. Hotel staff are very attentive and well mannered. Really enjoyed the stay. Spacious room but one down side is the shower area in the hotel room get flooded when I take shower, very slippery. Have mentioned to the hotel staff when I checked out.
Nuwa was wonderful! The staff was so accommodating offering the best service I’ve experienced.
olivia
Stayed 1 night in Sep 2018
6/10 Okay
Verified traveller
24 Aug 2018
Liked: Staff & service
Disliked: Cleanliness, room comfort
Check in was smooth, but room wasn’t ready until about 4:00. The room doesn’t feel like a five star quality. Stiff bed sheets, and strong smell. There’s a lot of bad design going on in the suite. Water from shower leaks to the toilet area, due to bad design. It’s fairly new, but feels very dated.
Services are awesome. Near to everything. If you ready to dine in the hotel area, go right to their Michelin restaurants, specially lunch at The tasting room. Others are overpriced.
Wonderful and Great Service as Always
Delighted to be back
Keep up the great Service William the Front Operations Assistant Manager who arranged everything before my arrival