Bar (on property)

Reviews of City of Dreams – Nüwa Macau

5 out of 5
City of Dreams – Nüwa Macau
1 Estrada Do Istmo, Cotai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 170 out of 210 reviews" "
Rating 8 - Good. 30 out of 210 reviews" "
Rating 6 - Okay. 4 out of 210 reviews" "
Rating 4 - Poor. 4 out of 210 reviews" "
Rating 2 - Terrible. 2 out of 210 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

PERCIVAL, Las Pinas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian really made us feel at home from the time we walked in to checkout.
Stayed 2 nights in May 2024
Response from Suzanne C. on 14 May 2024
Dear PERCIVAL,Thank you so much for sharing your stay experiences with us. We are absolutely delighted to read that our genuine hospitality has exceeded your expectation. We will definitely share your compliments with our team members, especially to Bryan. Once again, we sincerely appreciate your recognition and compliments; we look forward to welcoming you back in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was top notch
Stayed 3 nights in Apr 2024
Response from Suzanne C. on 29 Apr 2024
Dear Jason,Thank you very much for taking time to share your staying experience at Nüwa with us.We are very delighted to read that you are very satisfied with your stay and everything was top notch for you. We look so much forward to seeing you again in the near future!

10/10 Excellent

hussain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Suzanne C. on 12 Mar 2024
Dear hussain,Thank you for taking time to share your staying experience with us.We look forward to seeing you again in the near future.

10/10 Excellent

Wai Tat

Stayed 2 nights in Feb 2024
Response from Suzanne C. on 21 Mar 2024
Dear Wai Tat,Thank you very much for taking time to share your staying experience with us. We look forward to seeing you again in the near future.

10/10 Excellent

Crystal

Stayed 2 nights in Jan 2024
Response from Suzanne C. on 6 Feb 2024
Dear Crystal,Thank you so much for taking time to share your experience with us.We look forward to seeing you again in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, super clean. Will return
Stayed 1 night in Nov 2023
Response from Suzanne C. on 15 Jan 2024
Dear Paul,Thank you very much for taking time to share your experience with us.We are thrilled to know that you are satisfied with our spacious room as well as it's cleanliness.We look so much forward to seeing again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Suzanne C. on 19 Jan 2024
Dear Guest,Thank you very much for taking time to share your experience with us. We look so much forward to seeing again in the near future.

10/10 Excellent

Siu Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execellant dining experience at Jade Dragon. Overall very good and attentive hotels services together with comfortable room conditions. Only a minor comment about the decoration odour.
Stayed 5 nights in May 2021
Response from Nuwa on 27 May 2021
Dear Siu Yung, Thank you very much for sharing your very wonderful stay experiences with us. We are absolutely delighted to receive your compliments that our team has exceeded your expectations which includes the Jade Dragon team and the Hotel team. The after-renovation odor which bothered you during your stay has been brought to the attention to the related department and the management team for immediate rectification. We look forward to welcoming you back for another wonderful stay with us during your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Suzanne C. on 1 Feb 2020
Dear Guest, Thank you for sharing your wonderful stay experiences with us. We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.

10/10 Excellent

Amy Yuet Chun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Suzanne C. on 27 Dec 2019
Dear Amy Yuet Chun, Thank you for sharing your wonderful stay experiences with us. We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Suzanne C. on 11 Dec 2019
Dear Guest, Thank you for sharing your wonderful stay experiences with us. We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.

8/10 Good

Tuan

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2019
Response from Suzanne C. on 1 Dec 2019
Dear Tuan, Thank you for sharing your stay experiences with us. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Hyewon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuwa made my mom's early 70th birthday most unforgettable one. Special cake with customized flower gift was just wonderful. My mom loved Nuwa's Spa. Facility and service is exceptional. Will definitely come back to stay in near future.
Stayed 1 night in Oct 2019
Response from Suzanne C. on 5 Nov 2019
Dear Hyewon, Happy birthday to your mother again! Thank you for sharing your unforgettable stay experiences with us. We are absolutely delighted to read that our genuine hospitality, and facilities have exceeded your expectation. We certainly look forward to welcoming you and your mother back for another wonderful stay with us during your next visit in Macau.

10/10 Excellent

Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Suzanne C. on 11 Oct 2019
Dear Wah, Thank you for sharing your stay experiences with us. We certainly look forward to welcoming you back for another excellent stay with us during your next visit in Macau.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Suzanne C. on 8 Oct 2019
Dear Jaime, Thank you for sharing your wonderful stay experiences with us. We certainly look forward to welcoming you back for another excellent stay with us during your next visit in Macau.

10/10 Excellent

Ge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Wonderful Friendly people @ NuWA
it's just one night in Macau but this place certainly knows how to treat their customers right, despite such fierce competition. we will definitely stay here again for our next Macau trip. Please keep up the great service!
Stayed 1 night in Jul 2019
Response from Suzanne C. on 11 Jul 2019
Dear Ge, Thank you for sharing your wonderful stay experiences with us. We are absolutely delighted to read that our genuine hospitality has exceeded your expectation. We will definitely keep up our great service! We certainly look forward to welcoming you back for another wonderful stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and facilities. Staff were exceptional
Stayed 1 night in Jun 2019
Response from Suzanne C. on 8 Jul 2019
Dear Guest, Thank you for sharing your wonderful stay experiences with us. We are absolutely delighted to read that our genuine hospitality and great facilities have exceeded your expectation. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from Suzanne C. on 25 Feb 2021
Dear Guest, Thank you for sharing your stay experiences with us. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Lok Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
spa & pool is amazing:)
Stayed 1 night in May 2019
Response from Suzanne C. on 16 May 2019
Dear Lok Tung, Thank you for sharing your amazing stay experiences with us. We are absolutely delighted to read that our genuine hospitality and amazing facilities have exceeded your expectation. We certainly look forward to welcoming you back for another amazing stay with us during your next visit in Macau.

8/10 Good

YT

Travelled with family and small children
Liked: Cleanliness, staff & service
the room is clean and staff is helpful but the price is expensive in view of the facilities.
Stayed 1 night in May 2019
Response from Suzanne C. on 16 May 2019
Dear YT, Thank you for sharing your wonderful stay experiences with us. We are absolutely delighted to read that our genuine hospitality and room cleanliness have exceeded your expectation. For your feedback about room rate, we will share with our Management Team for further consideration. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Suzanne C. on 14 May 2019
Dear Guest, Thank you for sharing your stay experiences with us. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from Suzanne C. on 29 Mar 2019
Dear tony, Thank you for sharing your stay experience with us. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very good signs to get around , but great hotel
Stayed 1 night in Mar 2019
Response from Suzanne C. on 1 Apr 2019
Dear Guest, Thank you for sharing your great stay experiences with us. For your feedback about signage, we will definitely share it with our Management Team for further consideration and improvement. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019
Response from Suzanne C. on 2 Apr 2019
Dear Guest, Thank you for sharing your stay experience with us. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Excellent service from staffs. The room inside is fabulous.
Stayed 1 night in Feb 2019
Response from Suzanne C. on 13 Mar 2019
Dear Guest, Thank you for choosing to stay in Nüwa and taking your time to share this excellent stay experience with us. We are absolutely thrilled to hear the excellent services provided by our team members and our fabulous room have exceeded your expectations, your generous comments will be share among the team and further motivate them to maintain the high level of services that each of our valued guest expects and deserve at Nüwa. We certainly look forward to welcoming you back for another excellent stay with us in the near future.

8/10 Good

JL, PH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Good facilities. But the pool area closes too early at 6pm.
Stayed 3 nights in Feb 2019
Response from Suzanne C. on 13 Mar 2019
Dear JL, Thank you for sharing your stay experience with us. We are absolutely delighted to read that our large room and good facilities have exceeded your expectation. With regards to the closing time of pool area, we will definitely share with our Management Team for further consideration. As we are continuously upgrading ourselves to provide the best facilities and service to all our valued guests, please rest assured that all your concerns mentioned will definitely be looked into. We certainly look forward to welcoming you back for another stay with us during your next visit in Macau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is spacious. the service is excellent. I must visit again.
Stayed 2 nights in Feb 2019
Response from Suzanne C. on 13 Mar 2019
Dear Guest, Thank you for sharing your excellent stay experience with us. We are absolutely delighted to read that our spacious room and genuine hospitality have exceeded your expectation. We certainly look forward to welcoming you back for another excellent stay with us during your next visit in Macau.

10/10 Excellent

GUS, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellant hotel located 10 mknutes from the airport. Check-in took about 10 minutes. The staff were cheerful and helpful. Overall, I was very happy with the room and my stay at the nuwa.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

indra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best 5 star hotel in macau
One of the best hotel in new macau area. In this building you can see the danving water show.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Kei, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, called Jack
Nice staff, NICE SERVICE. He called JACK. BUT the price are expensive.
Stayed 1 night in Oct 2018

10/10 Excellent

Tak Ming, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent night for my wife birthday
Very good service, good arrangement of my wife birthday, she enjoys the night very much, thx Nuwa
Stayed 1 night in Oct 2018

10/10 Excellent

Angeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Amazing. The area is great. The hotel is great . We loved it .staff was helpful and friendly. You felt Safe to go around in the night. Lots to see and do.
Stayed 1 night in Sep 2018

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

K, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like a quiet and peaceful hotel
Nice and quiet hotel. Hotel staff are very attentive and well mannered. Really enjoyed the stay. Spacious room but one down side is the shower area in the hotel room get flooded when I take shower, very slippery. Have mentioned to the hotel staff when I checked out.
Stayed 1 night in Sep 2018

10/10 Excellent

olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuwa was wonderful! The staff was so accommodating offering the best service I’ve experienced.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Check in was smooth, but room wasn’t ready until about 4:00. The room doesn’t feel like a five star quality. Stiff bed sheets, and strong smell. There’s a lot of bad design going on in the suite. Water from shower leaks to the toilet area, due to bad design. It’s fairly new, but feels very dated.
Stayed 1 night in Aug 2018

10/10 Excellent

sophia, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay. They have arranged a birthday cake for my celebration with surprise.
Stayed 1 night in Aug 2018

10/10 Excellent

Cheng, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

sukying, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuwa
excellent all services &food Staff very nice &polite
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Services are awesome. Near to everything. If you ready to dine in the hotel area, go right to their Michelin restaurants, specially lunch at The tasting room. Others are overpriced.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel, staff, and amenities are excellent!
Stayed 1 night in Jul 2018

10/10 Excellent

Weng Lok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic And Memorable Stsy
Wonderful and Great Service as Always Delighted to be back Keep up the great Service William the Front Operations Assistant Manager who arranged everything before my arrival
Stayed 1 night in Jul 2018

2/10 Terrible

CHI FUNG WILSON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018