Search Hotels by Sercotel Hotels in Costa Caribe

"Ok"

"The staff was amazing during our stay! Especially the concierge, Luis, he was able to help us book 2 more tours that we were interested in. The breakfast had a wide variety everyday and the pool view was beautiful. Additionally, our room was clean and when we needed something it was easy to contact the main lobby staff for items. Truly enjoyed our stay there. The hotel is near various local restaurants and getting an uber was easy. "

"The staff was amazing, it was close to everything (walkable) and they even accommodated a late check out due to our flight being delayed (at no charge)!! Would recommend this place. "

"Veey polite and orofessional "

"perfect all around and close to everything "

"Nice staff and great view"

"Just the checking process is to slow"

"Amazing customer service from all staff members, especially Daniel. From the very beginning he helped us with our bags and shared that it mattered to them that we had a great experience in & out of the hotel. Gym was convenient, breakfast was super delicious, they also have beach towels you can borrow. Planning my next stay in Cartagena in this hotel for sure. Super impressed. "

"We stayed from 10/17/2025 thru 10/27/2025 room # 2012 Alejandro and Fabiola Gonzalez amazing customer service. Todo el servicio espectacular un customer nunca antes visto desde nuestra llegada . El desañuno muy variado y el servicio de todos empesando por la supervisora y todo su equipo fue increiblemente bueno al igual que en el Restaurante y la picina todos muy amables te hasen sentir parte de ellos como si fueran familia. La habitation tenia una vista al mar Bella al igual de Boca Grande e incluso se podia ver un poquito la Ciudad Amurallada. Estamos planiando regrasar en febrero espero se acuerden de nosotros. Gracias y bendiciones."