Exterior

Reviews of Red Roof Inn Corpus Christi South

2 out of 5
Red Roof Inn Corpus Christi South
6805 S Padre Island Dr, Corpus Christi, TX

Reviews

6.8
Rating 10 - Excellent. 315 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 177 out of 1001 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Carol, Houston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the WORST hotel I’ve ever stayed at. The room was filthy from the stained bedding that looks like it wasn’t changed, stained bathtub and shower curtain were trashed, the floor hadn’t been swept or mopped, everything in the room was falling apart. Not worth the money or stay at all. People yelling at all hours of the night. Trash all around the property. The staff was rude.
Stayed 1 night in May 2024
Response from Sophia CSR on 27 May 2024
Hi Carol,We regret any inconvenience caused and want to assure you that the issues you raised are not in line with our usual standards of service. Your feedback is valuable, and we will conduct an internal investigation to address these issues. We hope for the opportunity to rectify any disappointment and make amends during your future experiences with us.

8/10 Good

Lars

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of noise outside until 2am, but apart from that it was a good stay!
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Lars,Glad to hear that overall you had a good stay. We apologize for the noise disturbances outside until 2 am and appreciate your understanding. Your satisfaction is important to us, and we'll work to address this issue to ensure a more peaceful experience for our guests. We look forward to providing you with an improved stay.

6/10 Okay

john

Disliked: Cleanliness, amenities
Rooms smell after they clean. Beds are uncomfortable. Saw a couple roaches.
Stayed 3 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi John,We apologize for the discomfort and inconvenience you experienced. It's unacceptable for our guests to encounter cleanliness and comfort issues like these. Your feedback is valuable, and we will address these concerns immediately. Hope to serve you better in the future.

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Recordo, Rediresponse Specialist on 18 May 2024
Hey Leslie,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Corpus Christi South. Red Roof aim to deliver a positive experience for all our guest and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Mario

Liked: Staff & service
First room we walked into had roaches scattering everywhere.. asked to get another room and we were satisfied
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Hi Mario,We sincerely apologize for the distressing experience you had with your initial room. We're glad we could promptly provide you with another room that met your satisfaction. Your feedback is crucial, and we hope to serve you again soon.

10/10 Excellent

VIVIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Always a pleasant stay … could get softer beds but all is well
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on 10 May 2024
Dear Viviana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Corpus Christi South. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our pleasant stay. You indicated that you were unsatisfied with the texture of the bed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Jeff

Stayed 1 night in May 2024
Response from Sophia CSR on 27 May 2024
Hi Jeff,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

6/10 Okay

stevan

Liked: Staff & service, amenities
We had roaches in our room.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Steven,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to roaches. We've communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and was quiet as well.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Robert,Glad to hear that you found the room clean and quiet during your stay. Providing a peaceful environment is important to us, and we're pleased that you had a comfortable experience. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Elsa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on 21 Apr 2024
Dear Elsa,Thank you for taking the time to write a review of your stay at the RED ROOF INN CORPUS CHRISTI SOUTH. I am happy you were pleased with our very friendly staff. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
No refrigerator or no microwave stains on the sheets and pillow cases not worth the money I spent
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Lisa,Your feedback regarding the lack of a refrigerator or microwave, as well as the stains on the sheets and pillowcases, is concerning, and we apologize for any inconvenience caused. Please know that your comments have been noted, and we will address these issues with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

VIVIANA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
WE LIKE STAYING HERE , CLOSE N CONVENIENT, BEDS COULD B A LITTLE SOFTER AND THIS TIME WE HAD TINY ROACHES , SO NEEDS FUMIGATION , ALL IN ALL WAS A GOOD STAY
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Hi Viviana,It is good to know you find our accommodation close and convenient for your needs. However, we apologize for any difficulty caused by the presence of roaches during your stay. Your input is greatly appreciated, and we will resolve this issue. Furthermore, we will take note of your preference for softer beds. We look forward to welcoming you back for a much better stay next time.

4/10 Poor

Leticia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bed was not good, the sound inside the room is terrible from people nextdoor above or even walking by.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Hi Leticia,Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We value your comfort and will make every effort to ensure that your next visit is delightful.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kamaria RediResponse Specialist on 12 Apr 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CORPUS CHRISTI SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Sandy

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Hi Sandy,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 Apr 2024
Hi Austin,Appreciate your positive remarks regarding our employees. We are overjoyed to learn that your interaction with our team was positive. We want to have you visit us once more in the future.

4/10 Poor

Anselmo

Travelled with family
Disliked: Cleanliness
Won’t stay any More
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Hi Anselmo,We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 Excellent

Mylynne

Stayed 1 night in Mar 2024
Response from Sophia CSR on 16 Apr 2024
Dear Guest,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

10/10 Excellent

Israel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

4/10 Poor

Michael

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Hi Michael,We recognize that we fell short of meeting your expectations on this particular occasion, as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.

4/10 Poor

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Hi Alberto,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 Terrible

Diana, Houston

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I don’t know where to start, there was roaches in my room and my guest room, woke up to a lady screaming early in the morning which that can happen at any hotel but this was my experience there, the pool area has a hot tub and it has a sign that says front desk controls temperature, but sadly it was not working. They do not mop the floors at all my kids feet was so dirty from just walking without shoes. I will never stay here again also someone’s vehicle was stolen this morning.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Diana,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. We sincerely apologize for any inconvenience you experienced, as it is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our housekeeping team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

10/10 Excellent

Rana

Travelled with family and small children
Fair price
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Rana,We are happy that you thought our prices were reasonable. We enjoy giving our customers value, which is why we work hard to provide reasonable prices for our lodging. We appreciate you choosing to stay with us, and we hope your overall experience was enjoyable. Please let us know if there is anything else we can do to make your stay more enjoyable!

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, property conditions & facilities
No refrigerator,microwave had roaches
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Armando,We deeply regret the problems you had. This is not the kind of experience we want to give our guests. Please know that we take cleanliness and guest comfort very seriously, and our housekeeping and maintenance personnel will take prompt action to address and repair any issues you have. We hope to have the opportunity to regain your trust in our hotel.

4/10 Poor

Tina

Disliked: Cleanliness
Uncomfortable beds. Floor sticky in 1 area. Smelled a little like smoke. Roach in the bathroom.
Stayed 5 nights in Feb 2024
Response from Red Roof Management on 10 Mar 2024
Thank you for taking a moment to leave a review, Tina. The staff and I at the Red Roof Inn Corpus Christi South were disappointed to see your 2/5 score following your stay. You stated that the uncomfortable bed, the pest you reported and the other listed issues were a hindrance during your visit. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and comfortable
Stayed 3 nights in Dec 2023
Response from Red Roof Management on 9 Mar 2024
Thank you for your review, Amber. The staff at the RED ROOF INN CORPUS CHRISTI SOUTH and I were so glad we earned your 5/5 score following your stay. You also mentioned that you were happy with our friendly staff and comfortable environment, which was great to hear. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 Excellent

Sylest

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like cleanliness of the property they did not clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Sylest,We apologize for any inconvenience caused by the cleanliness of the property not meeting your expectations. We take cleanliness very seriously and will address this issue with our housekeeping team to ensure that it is properly addressed in the future. We appreciate your rating and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing to stay with us.

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous. The facility was clean and didn't stink. We had supplies towels upon reuse ama quick
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Leticia,Your reviews inspire us to continually go above and beyond to provide our best service. We're thrilled to hear that you're enjoying our offerings, and we're committed to consistently delighting you with our facilities and services. Looking forward to making your next visit even more pleasant than the last. Thank you for your support!

4/10 Poor

Patricia

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was ok roaches in restroom bed was uncomfortable
Stayed 1 night in Mar 2024
Response from Samantha Rediresponse Specialist on 3 Mar 2024
Dear Patricia,I appreciate you sharing your feedback following your stay at the Red Roof Inn Corpus Christi South. I am happy to hear that your stay was okay. However, you indicated that the beds were uncomfortable and the pests in reported hindered your experience. Please accept our sincerest apologies. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concerns.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience. Wish hot tup had worked properly but that's not the reason I picked the property to stay.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Alexander,Glad to hear that you had an overall good experience during your stay with us. We apologize for any inconvenience caused by the hot tub not working properly. We have shared your feedback with the concerned staff for improvements. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you for choosing to stay with us.

2/10 Terrible

Joe

Disliked: Staff & service
Had an issue with the guy upfront when trying to check in. He advised me, I was in a smoking room. I let him know I wasn’t a smoker and asked if the room smelled and he stated yes. He told me it was $12 cash to switch rooms. I didn’t have cash and he said it would be double on a card. I went to the atm and returned and he tried to switch the price to $14. After a brief discussion he handed me my change. So far not pleased with the interaction.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Mar 2024
Hi Joe,We apologize for the unpleasant interaction you experienced during check-in. Providing excellent customer service is our priority, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable, and we will investigate this issue with our staff and ensure it does not happen again. We hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, bring air freshener
It was clean, i didn't have to go purchase cleaning supplies. Although it could have smelled nice. That was the only thing i didn't like about my stay.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Hi Jessica,Our team is delighted to hear that you had a great stay and found the room to be clean. We appreciate your suggestion regarding the air freshener and will work to improve in this aspect. Thank you for choosing to stay with us, and we hope to welcome you back soon for an even more enjoyable experience.

6/10 Okay

Laura, weslaco

Travelled with family
Liked: Staff & service, amenities
The room was good. The only bad part was that there was small roaches in the room.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Hi Laura,We're pleased to hear that you found the room satisfactory, but we're deeply sorry to learn about the presence of small roaches. Maintaining a clean and pest-free environment is of the utmost importance to us, and we apologize for falling short of this standard during your stay. Rest assured, we take reports of pests very seriously and will take immediate action to address and resolve this issue. Hope to serve you better in the future.

10/10 Excellent

Rolando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 2 nights in Feb 2024
Response from Xao RediResponse Specialist on 25 Feb 2024
The team at our Red Roof Inn Corpus Christi South would like to thank you for sharing your feedback with us, Rolando. We were elated to read that we accomplished our goal to provide you with a great stay. You stated that our location was very quiet, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

10/10 Excellent

Anthony

Travelled with group
Always a great stay nice staff clean rooms
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Hi Anthony,I am delighted to hear that you had another great stay with us! Thank you for your kind words about our staff and the cleanliness of our rooms. Your satisfaction is our priority, and we're glad to know that we consistently meet your expectations. We look forward to welcoming you back for another enjoyable experience in the future!

6/10 Okay

Janette

Room service was sort of rude
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Janette,It is disappointing to learn about your experience at our property. Regarding the staff's demeanor, we regret the confusion and we will investigate the matter with our team. Your feedback is incredibly valuable, and we're committed to making necessary improvements. We hope you'll give us another chance to provide the exceptional experience you deserve.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Our bedroom itself was clean bed was comfy stains on some part of the sheets. Establishment, we arrived at 8ish out of town police enforcement was there!! Makes you wonder. In my situation this was the most economic solution, my daughter was having a procedure done at the driscoll hospital, and it is just like 15 min away. To many shady different people out there which did not make me feel very comfortable and if there is another time ill have to go back cc i will not stay there again!!
Stayed 2 nights in Feb 2024
Response from Samantha Rediresponse Specialist on 10 Feb 2024
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN CORPUS CHRISTI SOUTH. I am happy you were pleased with cleanliness of our rooms. However, the other concerning factors you mentioned was truly disheartening to hear. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Red Roof Management

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Easy to find. Very safe. Very clean. Great room.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Feb 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Troy,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Feb 2024
Hi Kerry,Knowing that you had a great experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

2/10 Terrible

tim

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was clean but front desk was rude needed new towels and they made comments and didn't act like they wanted to give me more towels then some stuff was stolen from my car looked like people staying their was on drugs and prostitutes would recommend for a family
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 4 Feb 2024
Hi Tim,Your experience is certainly not reflective of our usual standards, and we apologize for any inconvenience caused by the front desk and the unfortunate incident with your car. We take this feedback seriously and will investigate the matter with our team. Please contact the property directly to provide more details and allow us the opportunity to address your concerns appropriately.

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room stank like a dirty washcloth. The bathroom floors were sticky. The whole room felt damp. The bedding was not rinsed well you still smell and feel the soap. The immediate blast of stinky room hits you as you walk in. The attendant’s comment when I described this to him was, “Well, have you ever stayed at a Red Roof Inn and I said yes, in Charlottesville VA and it was clean.
Response from Sophia CSR on 4 Feb 2024
Hi Rene,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. We sincerely apologize for any inconvenience you experienced, as it is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our housekeeping team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

8/10 Good

Nora

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 21 Mar 2024
Hi Nora,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.

8/10 Good

Eric UrbabyMamasfav

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member was helpful and nice
Response from Sophia CSR on 31 Jan 2024
Hi Eric,Thank you for your wonderful feedback! We're delighted to hear that every staff member you encountered was helpful and nice. We aim to provide excellent service, and your positive comments are truly appreciated. We look forward to sharing your compliments with our team and to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Victor

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Hi Victor,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 1. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.

10/10 Excellent

Areli

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Hi Areli,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Yesenia,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

6/10 Okay

Abiel

Liked: Staff & service
Acceptable
Great location. Room you get what you pay for.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Hi Abiel,Thank you for your rating and feedback! We're pleased to hear that you enjoyed our great location. We strive to offer value for your stay, and your comments are appreciated. If you have any suggestions for improvement or specific aspects you liked, feel free to share. We look forward to hosting you again in the future!

8/10 Good

Shelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 21 Jan 2024
Hi Shelly,Appreciate the generous 8-star rating you've given us. Ensuring our guests' complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of delivering an even more exceptional experience.