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Reviews of Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

3 out of 5
Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche
Ave Charles De Gaulle, Coquelles, Pas-de-calais

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 441 reviews" "
Rating 8 - Good. 162 out of 441 reviews" "
Rating 6 - Okay. 38 out of 441 reviews" "
Rating 4 - Poor. 16 out of 441 reviews" "
Rating 2 - Terrible. 9 out of 441 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mr. Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was very small compared to other sure hotels And the breakfast was basic
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The husband and wife team was so nice to have. They were very conscientious and kind. They spoke English as well and were able to help me find it. It WAS tricky as the GPS had trouble pinpointing the location and it is a busy road. They are pet friendly and were very pleasant to interact with.
Response from Team of SH BW Coquelles on 17 Apr 2024
Dear customer, Thank you for choosing our hotel . See you next time . Regards. The Best western team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team of SH BW Coquelles on 17 Apr 2024
Dear customer, Thank you for choosing our hotel . See you nxt time . Regards. The Best western team

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming. Very good breakfast. Thoroughly recommended
Stayed 2 nights in Apr 2024
Response from Team of SH BW Coquelles on 17 Apr 2024
Dear customer, Thank you for choosing our hotel . See you next time . Regards. The Best western team

8/10 Good

Duncan

Liked: Cleanliness, staff & service
Very convenient and friendly
Stayed 1 night in Mar 2024
Response from Team of SH BW Coquelles on 17 Apr 2024
Dear customer, Thank you for choosing our hotel . See you nxt time . Regards. The Best western team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good overnight stop post or pre crossing the channel via the tunnel. Comfortable bed and good breakfast.
Stayed 1 night in Mar 2024
Response from Team of SH BW Coquelles on 18 Mar 2024
Dear customer, Thank you for choosing our hotel .See you next time.RegardsThe reception

8/10 Good

Laurie

Travelled with pets
The signage on the hotel said…Hotel….and not Sure Hotel, which meant I passed by it twice before I got close enough to see a tiny indication of identity!! But once settled in, it proved to be pretty good. My room was a bit small but clean and well prepared. Everything worked!! Staff were really helpful. I wasn’t keen on the lay out of the bathroom, and things were really cramped together. But overall great value and I would definitely stay again, as I do travel quite often in France.
Stayed 1 night in Feb 2024
Response from Team of SH BW Coquelles on 18 Mar 2024
Dear customer, Thank you for choosing our hotel .See you soon. Regards. The Best western team

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a "Sure" thing
Well what can I say, I had a long arduous journey from southern France on 21st Feb, I arrived at the hotel later than I expected, however, I was welcomed with a smiling, friendly face behind reception. He explained fully about the code system for the exit gate etc, I went to my room and what a pleasant surprise, beautiful decor and, most importantly, comfy bed. I certainly will use this hotel again 😊😊😊
Stayed 1 night in Feb 2024
Response from Team of SH BW Coquelles on 22 Feb 2024
Dear customer, Thank you for choosing our hotel and your good comment . See you next time.Regards. The Best western team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for the Chunnel which is less than 10 mins away. Basic but comfortable although the WiFi is poor. Reasonable restaurant a five minute walk away and other a bit further. Very convenient with pleasant helpful staff and on site secure parking which is free.
Stayed 1 night in Feb 2024
Response from Team of SH BW Coquelles on 22 Feb 2024
Dear customer, Thank you for choosing our hotel and your good comment . See you next time.Regards. The Best western team

8/10 Good

Lindsay

Stayed 1 night in Feb 2024
Response from Team of SH BW Coquelles on 22 Feb 2024
Dear customer, Thank you for choosing our hotel and your good comment . See you next time.Regards. The Best western team

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel near the Eurotunnel
This is the third visit to the hotel and each time the management have been very friendly and helpful. They also speak English which is certainly a major plus in my eyes. The room are lovely and clean with plenty of towels and an hairdryer for your convenience. The bed is comfortable too. There is a kettle with coffee and tea for you to enjoy a refreshing drink after a long drive. The room is lovely and warm especially in winter when is was a cold wind outside. The hot towel rail in the bathroom certainly helps with the cosiness of the bathroom. Well done to the hotel management. I will certainly stay here again especially being very close to the Eurotunnel.
Stayed 1 night in Feb 2024
Response from Team of SH BW Coquelles on 22 Feb 2024
Dear customer, Thank you for choosing our hotel and your good comment . See you next time.Regards. The Best western team

10/10 Excellent

sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second stay at this hotel great value for money close to le shuttle. Staff are very good hotel is great would highly recommend breakfast is good value for money
Stayed 1 night in Jan 2024
Response from Team of SH BW Coquelles on 3 Feb 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you soon.Regards. The Best western team

8/10 Good

Brian

Charging for extra tea coffee and milk for room
In nearly all ways hotel was really good but what let it down was being charged 6 euros for two coffee sachets 2 bags and 4 very small milk portions in the room . I work in an hotel which provides all the above free of charge
Stayed 1 night in Jan 2024
Response from Team of SH BW Coquelles on 18 Mar 2024
Dear customer, Thank you for choosing our hotel . See you quick.Regards. The Best western team

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Safe secure parking. Great location
Stayed 1 night in Jan 2024
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnighter
Great overnight stay. Room pretty compact but its our 4th visit so completely as expected. Heating great.
Stayed 1 night in Jan 2024
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff//owners. Ideal location for eurotunnel. There is a good restaurant very close by in easy walking distance. You even get a discount by simply presenting your hotel room key card. Breakfast was very good also. I did like, in particular, the boil your own egg machine. No more over cooked eggs (unless you left it in there for too long yourself). I will book this hotel again on my next Europe trip via Eurotunnel.
Stayed 1 night in Jan 2024
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Team of SH BW Coquelles on 22 Feb 2024
Dear customer, Thank you for choosing our hotel and your good comment . See you next time.Regards. The Best western team

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Channel crossing
Hotel was great, so close for the Tunnel and easy drive to the port of Calais. Great communication from staff as we made a late booking. Secure overnight parking
Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

4/10 Poor

Emma

Business traveller
Disliked: Room comfort
Friendly but tired & cramped
Staff always friendly but on this visit the bathroom was unworkable - squeezing past a sink to get to the toilet, and a black-mouldy overbath shower screen that neither opened to allow access to the miniature bath nor stayed closed to keep shower water in. Poor quality compared to B&B Hotels next door.
Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 16 Dec 2023
Dear customer, thank you to choosing our hotel. We are not agreed with your overall rating 4/10. Rooms are checked twice a day and cleanliness is the most important point to us and best western brand..Why you didn't said anything at the rception about this?We don't deserve this note which is severe to us . The Sure hotel by Best western team.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Much better than Ibis budget
Overnight stay at Calais before ferry. Hotel very near to restaurants and a shopping centre. Room comfortable and ten times better than a comparable Ibis of about the same price. Bed very comfortable, room clean, small, but well thought out. Nice area to sit and relax with a drink. Pet friendly for 10 euros.
Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 20 Jan 2024
Dear customer, Thank you for choosing our hotel and your good rate . See you next time.Regards. The Best western team

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
Hairs on towels
We found black hairs approximately 5cm to 8cm long on both bath towels - immediately visible when we entered bathroom first time. The female receptionists body language suggested was disbelieving but she agreed to replace towels. However, my wife did not feel comfortable sleeping in the hotel and we booked a room at the B&B Hotel chain nearby. When we explained this to the male receptionist he did offer an alternative room. However, both receptionists - possibly husband / wife managers, were not well groomed and we did not trust the cleanliness of the hotel at all.
Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 11 Dec 2023
Dear customer, thank you to choosing our hotel. We are not agreed with your overall rating 2/10. Rooms are checked twice a day and cleanliness is the most important point to us and best western brand. The réceptionnist gave you a new towel but not hair found on your towel! The receptionnist wanted to give you a new room but you refused and left the hotel without a word... We don't deserve this note which is severe and not very motivating to us . The Sure hotel by Best western team.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 10 Dec 2023
Dear customer, Thank you for choosing our hotel and your good rate , See you quick.Regards. The Best western team

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Team of SH BW Coquelles on 10 Dec 2023
Dear customer, Thank you for choosing our hotel , See you quick.Regards. The Best western team

10/10 Excellent

sheila

Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 10 Dec 2023
Dear customer, Thank you for choosing our hotel , See you quick.Regards. The Best western team

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Nice room Very clean and comfortable for a 1 night stop over
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

10/10 Excellent

suzanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in - close to shops and restaurants
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnighter
Would have liked just 1 hand towel
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
We stay here fairly often and it has not let us down yet. Secure car park, the room are not large, but adequate. Small bath with a shower over. Tea coffee in the room. Disappointed as I had forgotten my razor and the booklet in the room said they were available 'complimentary' at reception. Not so, I was directed to Auchan, nearby.
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight stay
A stop over before travelling back to the UK a great family room very comfortable
Stayed 1 night in Nov 2023
Response from Team of SH BW Coquelles on 22 Nov 2023
Dear customer, Thank you for choosing our hotel and your good comment, See you soon.Regards. The Best western team

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 10 Dec 2023
Dear customer, Thank you for choosing our hotel, See you quick.Regards. The Best western team

8/10 Good

Dorianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a book by its cover
I'll admit, I thought maybe I had made a mistake when we drove up. I tend to go more modern in my choices, and the building had me feeling a more quaint vibe. The service was great and the little lobby was very cute. There are picnic tables and patio tables on an adorable front garden area as well. Heading up the stairs I had that sinking feeling again. But once we got into our room, it made me smile. Small indeed, but you see that information when booking (I hadn't really noticed because I go on photos, so a heads-up if you're like me). Great big window and a kettle for coffee that they provide. The bathroom was clean and the decor was cute. The bed and bedding were very comfortable. I mean, for the price, this place was a great find.
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Philip

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Les

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Alex

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Sandra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are very friendly and efficient. The room was very clean and well equipped. The breakfast was excellent value for money. I would not hesitate to recommend this hotel, especially if you are travelling with a dog as they are very accommodating to canine guests as well as human ones.
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Reception person a bit mechanical. Not over friendly
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

4/10 Poor

LUIS ALBERTO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room has terrible smell, bathroom is very small, luckily, they have a friendly receptionist and secured parking.
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel.Regards. The Best western team

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family run hotel, very friendly and accommodating, breakfast good and rooms lovely and clean
Stayed 3 nights in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good overnight stop ...convenient for the chunnel
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 3 Nov 2023
Dear customer, Thank you for choosing our hotel. See you soon.Regards. The Best western team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our stay in this hotel just lasted like 3-4 hours as we arrived late from Germany and departed to Eurotunnel very early. But the reception was really great! As check in time till 10pm, I rang the reception few days before check in day to request. He was really helpful and even rang me on the check in day to remind me with all the procedure to get our keys and access to the hotel! I will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 13 Oct 2023
Dear customer, Thank you for choosing our hotel and your good rate . See you soon.Regards. The Best western team

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 13 Oct 2023
Dear customer, Thank you for choosing our hotel and your good rate . See you soon.Regards. The Best western team

8/10 Good

john

Stayed 1 night in Oct 2023
Response from Team of SH BW Coquelles on 13 Oct 2023
Dear customer, Thank you for choosing our hotel and your good rate . See you soon.Regards. The Best western team