4/10 Poor
Charlotte, Clanton
Travelled with family, Travelled with pets
18 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The only reason i didn't give this property a one star for terrible was because the front desk staff was so nice. They get a 5 stars because they moved me to a different room trying to find a suitable place. I had requested a pet room because i have a 4 pound Yorkie that does not use the bathroom inside. The first room we were given reeked of cat urine. I told the lady I'd sleep in my car before staying in that room. She gave us another room which was acceptable. The next morning we found a live bedbug on the bed even though i had checked mattresses the night before, and they looked okay. I took the bedbug to the office, and the lady got the manager on the phone. She offered to refund that night and we could leave. I was booked for 2 nights and i told her there was not another hotel in the area i could go to. This was a very small town. She moved us to a third room for the 2nd night. All this to say, this was a very exasperating stay, and last i checked, i still don't have the refund.
Charlotte
Stayed 2 nights in Apr 2024