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Reviews of Hampton Inn & Suites Conway

2.5 out of 5
Hampton Inn & Suites Conway
2400 Sanders Rd, Conway, AR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 300 out of 358 reviews" "
Rating 8 - Good. 42 out of 358 reviews" "
Rating 6 - Okay. 9 out of 358 reviews" "
Rating 4 - Poor. 2 out of 358 reviews" "
Rating 2 - Terrible. 5 out of 358 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

sen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so quiet… even facing highway. I don’t hear too much traffic
Stayed 1 night in Apr 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alyssa on 13 Apr 2024
We are so happy we got to be the hotel you stayed at. We hope to see you the next time you are in Conway Arkansas!

6/10 Okay

Brooke

Stayed 1 night in Feb 2024

6/10 Okay

Tod

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely filthy. The lobby, elevators, floors are all dirty. I looked around my room and headed to the lobby to check out. I was forced to check into a new hotel. The incidentals charge of $100.00 is ridiculous, and 5-10 days for refund??? The room was filled with an item list for stolen objects; this is an issue at this hotel (see above note on incidentals fee). This hotel deals with a pretty low level of clientele, and I resent the assumption that I fall into that category. I don't expect a wide range of services or catering to needs on one-night travel stops, but cleanliness is a bare minimum must. This hotel fails miserably in that area (and all others). La Quinta should be embarrassed by this hotel, unless this is their standard. I have never stayed in a Laquinta, and in the future, I never will. Expedia should drop this hotel from their listing. All that said, the clerk was very embarrassed and went out of her way to help with checkout and provide information regarding possible refunds. Sadly, I think she has been in this situation before.
Stayed 1 night in Mar 2024
Response from Alyssa Brewer Assistant General Manager on 24 Mar 2024
Mr. Tod, The Hampton Inn & Suites in Conway AR is pleased to have had you stay at our location and are very sorry to hear that you had a negative experience at another property in Conway AR. We look forward to having you stay at Hampton Inn & Suites the next time you are in this area.

10/10 Excellent

Andrew, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Audra

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Check in was amazing, super helpful staff. Pool was awesome. Great experience!
Stayed 1 night in Mar 2024

2/10 Terrible

Sarah

Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Stayed 1 night in Feb 2024

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay with friendly staff and modern furnishings.
Stayed 2 nights in Feb 2024
Response from Alyssa on 11 Feb 2024
We are so happy to hear that you have enjoyed your stay with us! We hope to see you again!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing staff! Great location. Clean rooms. A+++ Would stay here again.
Stayed 1 night in Feb 2024
Response from Alyssa on 11 Feb 2024
I am so happy you enjoyed your stay; we will be sharing your feedback with our staff. It'll make their day!

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean inside common areas, the room and the exterior grounds. Room was comfortable, clean and had lots of amenities. The only negative was the pillows. Just my personal preference, they were too soft for me. The complimentary breakfast had a wide variety of items to choose from and coffee and hot water was available 24 hours a day. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Alyssa on 11 Feb 2024
Hello, I am so sorry you didn't like our pillows. I will get with management and see on if we are getting new pillows anytime soon! We hope to see you again!

10/10 Excellent

SUSAN, WINCHESTER

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Jan 2024

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Andy, Russellville,

Stayed 1 night in Jan 2024

8/10 Good

Rondy

Stayed 1 night in Jan 2024

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to stay. Staff was extremely nice from the manager to house keeping. Facility was very clean and modern. We will stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel-Steep Pet Fee
This is a nice new hotel. It is close to several dining options and conveniently located next to the interstate. The only downfall is hefty pet fee=$75. I appreciate the fact that they allow pets, but this seems excessive.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! The room was clean and the bed was comfortable. Will definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Shawnda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is the best. My Grandkids ages 5,6, and 10 loved it. So much space and the breakfast was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Damien, Lacombe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joey

Stayed 1 night in Dec 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 7 nights in Dec 2023

10/10 Excellent

George, Walland

Stayed 1 night in Dec 2023

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming, very clean, and very comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Connor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Dec 2023

10/10 Excellent

April

Stayed 3 nights in Dec 2023

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Everything about his hotel was great, but I cannot say enough about the staff. The whole staff was amazing and super friendly!
Stayed 2 nights in Dec 2023

10/10 Excellent

Shawnda

Travelled with family
Best Hotel in Conway, AR. The staff, comfortable and clean rooms, and breakfast were excellent. I will most definitely stay here whenever I’m in town.
Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Nov 2023

8/10 Good

Perry

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jill, Louisburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to wal mart for getting things last minute, right off highest foot easy access.
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The property was clean and safe. Would stay here again if in the area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023

10/10 Excellent

Hurmon

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend trip to view leaves
The entire facility was clean and fresh. Our only complaint was the pillows were too soft for our comfort.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
smooth transaction at check-in - no problems
Stayed 1 night in Oct 2023

4/10 Poor

Bethany

Stayed 1 night in Oct 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room!
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

lauri

Stayed 2 nights in Oct 2023

8/10 Good

Shanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and a good breakfast.would stay again
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great. Rooms were clean- friendly staff & breakfast had a good variety. This place is convenient & located near so much.
Stayed 1 night in Sep 2023

10/10 Excellent

Beverly

Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
Very nice and clean motel. The breakfast was really good with many options. They even had strawberry waffles.
Stayed 1 night in Sep 2023

10/10 Excellent

Dean

Travelled with family, Business traveller
Liked: Amenities
The small commissary in the lobby was convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Jenks

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the shampoo and conditioner, the electric blinds and flexible shower head.
Stayed 1 night in Sep 2023