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Reviews of Home2 Suites Polaris Columbus, OH

3 out of 5
Home2 Suites Polaris Columbus, OH
9101 Lyra Dr., Columbus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 245 reviews" "
Rating 8 - Good. 49 out of 245 reviews" "
Rating 6 - Okay. 15 out of 245 reviews" "
Rating 4 - Poor. 9 out of 245 reviews" "
Rating 2 - Terrible. 15 out of 245 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was nice.
Stayed 1 night in May 2024

10/10 Excellent

Tabitha

Travelled with family
Liked: Amenities
Hotel was clean, quiet and the staff was excellent! Rooms were huge and the kitchen was a nice bonus!
Stayed 2 nights in May 2024

10/10 Excellent

Lizbeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay here it was very clean and the staff was amazing
Stayed 1 night in May 2024

10/10 Excellent

Donna, Grand Island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean place. Rooms were great. Area was terrific, every restaurant you can imagine in that area!!
Stayed 3 nights in May 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nicholas, Stow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable and very convenient for access to Polaris shopping and dining. Staff were helpful. Only gripe was on the breakfast some items were out.
Stayed 2 nights in Mar 2024

8/10 Good

GERHARDT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet tissue too far from toilet
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding!
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Mar 2024

8/10 Good

Stacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Jada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Was Planning A Little Get Away From Home For My Grand Children,Swimming,To The Movies & The Mall For The Weekend HAD AN AMAZING TIME
Stayed 2 nights in Feb 2024

8/10 Good

Salvatore

Liked: Cleanliness, staff & service
xYZ
Stayed 3 nights in Feb 2024

8/10 Good

Renee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this was a hub for all the shopping experiences we wanted to do over the weekend. Staff was very friendly upon arrival.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Clean stay
Clean, we stay here every year. Seems staff is not properly trained, nice, but needs training on how to use and read their systems
Stayed 2 nights in Jan 2024

8/10 Good

Kris

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sherri, Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are outstanding with the kitchens. The bed was like sleeping on a cloud. Breakfast was not great but typical free hotel prepared breakfast. It also took a good 7 minutes (no exaggeration) running the water on hot to get even warm water. After about 10 minutes it was hot. Otherwise, great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Raja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful clean rooms! Great location. Starrling at the front desk was extremely helpful and polite. 5 star rating for great service
Stayed 1 night in Jan 2024
Response from yvonne on 14 Jan 2024
Hello Raja,Thank you for choosing the Home2 Suites while visiting Columbus. We appreciate the 10 of 10 and hope to have you as our guest in the future.Sincerely, Yvonne Hart

2/10 Terrible

Koby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Yvonne on 14 Jan 2024
Hello Koby,I am aware of the problem you experience with the excess hold on your credit card and it has been refunded. You will see this credit within 3-7 business days. Kind regards, Yvonne Hart

10/10 Excellent

Verified traveller

Business traveller
Stayed 4 nights in Jan 2024
Response from Yvonne on 14 Jan 2024
Hello and thank you for the great score. Please come again soon. Sincerely, Home2 Team

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Yvonne on 14 Jan 2024
Dear Heather,Thank you for taking time to review our hotel. We appreciate the great score and hope to have you as our guest again soon. Sincerely, Yvonne Hart

6/10 Okay

Shelly

Disliked: Staff & service
Very unorganized with check in.
Stayed 1 night in Dec 2023
Response from Yvonne on 28 Dec 2023
Dear Shelly,Thank you so much for providing this information regarding your interaction with the team. I will be sure to use your feedback as a training tool for the team. Sincerely, Yvonne Hart

10/10 Excellent

Mue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yvonne Hart on 24 Dec 2023
Hello Mue,Thank you for the 5 of 5 score. We hope to have you as our guest again soon. Sincerely, Yvonne Hart

8/10 Good

Dianne Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Yvonne on 24 Dec 2023
Hello Dianne,Thank you for choosing the Home2 Suites Polaris while visiting the area. Please come again soon. Sincerely, Yvonne Hart

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the sliding curtain partition in room.
Stayed 1 night in Dec 2023
Response from Yvonne on 24 Dec 2023
Hello John,I am happy to see you enjoyed this feature in our rooms. I will be sure to share this feedback with our team. As always, we appreciate your business and look forward to your next stay. Kind regards, Yvonne Hart- Area GM

10/10 Excellent

Dawan and Hawa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good all around.
Stayed 1 night in Nov 2023
Response from Yvonne on 1 Dec 2023
Hello Dawan and Hawa,Thank you for choosing the Home2 Suites while visiting the area. We appreciate the review and look forward to your next visit. Sincerely, Yvonne Hart

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Yvonne on 27 Nov 2023
Hello Arthur,Thank you for the 5 of 5 score. We hope to have you as our guest again soon. Sincerely, Yvonne Hart

10/10 Excellent

Razmik

Liked: Cleanliness, staff & service, amenities
Nice Place !
Stayed 3 nights in Nov 2023
Response from Yvonne on 27 Nov 2023
Hello Razmik,Thank you for choosing the Home2 Suites Polaris as your home away from home. We appreciate your feedback. Kind regards, Yvonne Hart

8/10 Good

Michael-James

Liked: Cleanliness, staff & service, property conditions & facilities
The room is gorgeous!
Stayed 1 night in Nov 2023
Response from Yvonne on 27 Nov 2023
Hello Michael-James,Thank you for the wonderful comments. Please come again soon. Kind regards, Yvonne Hart-Area GM

2/10 Terrible

Jackie

Stayed 1 night in Nov 2023
Response from Yvonne Hart on 24 Dec 2023
Hello Jackie,Thank you for taking time to review our hotel. We strive to deliver better service. If there is anything we can do to assist, please contact the hotel directly for additional assistance. Kind regards, Yvonne Hart- Area GM

8/10 Good

Beverly A.

Travelled with partner
Liked: Amenities
Wonderful facility with generous accommodation
Stayed 1 night in Nov 2023
Response from Yvonne on 9 Nov 2023
Hello Beverly A.Thank you for the great review. Thank you for providing this feedback. Sincerely, Yvonne Hart

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well-maintained. The breakfast was great and had different options on the 2 mornings we stayed. Great location close to great shopping, the highway, and lots of food options.
Stayed 2 nights in Nov 2023
Response from Yvonne on 8 Nov 2023
Hello Jessica,Thank you for the wonderful feedback! We can't wait to have you as our guest in our hotel in the future. Kind regards, Yvonne Hart

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! Well done!
Stayed 2 nights in Nov 2023
Response from Yvonne on 8 Nov 2023
Hello Dan,Thank you for the 5 of 5. We will be sure to share your comments with the team. Kind regards, Yvonne Hart

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Yvonne on 4 Nov 2023
Hello William,Thank you so much for the 10 of 10. We hope to have you as our guest in the future. Sincerely, Yvonne Hart- Area GM

10/10 Excellent

Melinda

Liked: Amenities
The room was very nice & clean!!
Stayed 1 night in Oct 2023
Response from Yvonne on 30 Oct 2023
Thank you so much for the wonderful comments. We hope to have you as our guest again soon. Sincerely, Yvonne Hart- Area GM

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and spacious rooms, nice warm lighting, close to lots of restaurants and food places
Stayed 1 night in Oct 2023
Response from yvonne on 24 Oct 2023
Hello Daniela,Thank you so much for the wonderful comments. I will be sure to share them with the team. We hope to have you as our guests in the future. Sincerely, Yvonne Hart- Area GM

8/10 Good

Lesha

Liked: Staff & service, property conditions & facilities, room comfort
Overall, great quality for great price. The bathroom didn’t seem like it was cleaned well, but it could have been due to busy weekend turn around. It wasn’t dirty, just could see where a few spots were missed in the shower and in the floor. Overall, would definitely recommend.
Stayed 1 night in Sep 2023
Response from Yvonne Hart on 12 Oct 2023
Hello Lesha,Thank you for letting us know. We will be sure to clean a little better next time. Your comments will shared with the team as training tool. Sincerely, Yvonne Hart- Area GM

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Yvonne on 12 Oct 2023
Hi Mariah,Thank you so much for the 10 of 10. Please come again soon. Kind regards, Yvonne Hart

10/10 Excellent

Lauralee

Stayed 1 night in Oct 2023
Response from Yvonne on 12 Oct 2023
Hello Lauralee,Thank you for choosing the Home2 Suites Polaris. We look forward to having you as our guest in the future. Sincerely, Yvonne Hart- Area GM

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yvonne on 30 Sept 2023
Hello David,Thank you so much for the 10 of 10. We appreciate your feedback. Sincerely, Yvonne Hart

8/10 Good

Salvatore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was very good. The only problem I have encountered is that the insulation from floor to floor of the structure is not sound and walk proof. You can hear walking or jumping directly from the floor above or the room above and below yours. Other than that the place is very good.
Stayed 2 nights in Sep 2023
Response from Yvonne on 21 Sept 2023
Hello Salvatore,Thank you for choosing the Home2 Suites Polaris as your home away from home. We take pride in delivering service to our guests and hope that you can visit with us again in the future. Kind regards, Yvonne Hart

10/10 Excellent

Scotty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great place to stay! Will be me new go to place to stay while I'm in Columbus!
Stayed 4 nights in Aug 2023
Response from Yvonne on 2 Sept 2023
Hello Scotty,We appreciate you choosing us while visiting the Home2 Suites Columbus Polaris. Please come again soon. Kind regards, Yvonne Hart

10/10 Excellent

Jarrod B

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from Yvonne on 2 Sept 2023
Hello Jarrod,Thank you so much! Safe travels...Sincerely, Yvonne Hart

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing and the staff was so nice and professional this is the only hotel we stay at every time we come to Columbus.
Stayed 3 nights in Aug 2023
Response from Yvonne on 2 Sept 2023
Thank you so much for the wonderful feedback. I will be sure to share your comments with the team. Sincerely, Yvonne Hart

10/10 Excellent

Shanta

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from Yvonne on 2 Sept 2023
Hello Shanta,Thank you for staying with us. We hope to have you as our guest in the future. Sincerely, Yvonne Hart

10/10 Excellent

Shanda

Stayed 7 nights in Jul 2023
Response from Yvonne on 2 Sept 2023
Hello Shanda,Thank you for the wonderful score. Please come again soon. Kind regards, Yvonne Hart

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel! Clean, comfortable with warm and welcoming staff.
Stayed 1 night in Aug 2023
Response from Yvonne on 8 Aug 2023
Hello and thank you so much! We appreciate the 10 of 10 score.Sincerely, Yvonne Hart

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023
Response from Yvonne on 2 Sept 2023
Hello Robert,Thank you for staying with us. Please come again soon. Kind regards, Yvonne Hart- GM