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Reviews of Holiday Inn Express & Suites Columbia-Fort Jackson, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Columbia-Fort Jackson, an IHG Hotel
7329 Garners Ferry Rd, Columbia, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 486 out of 860 reviews" "
Rating 8 - Good. 234 out of 860 reviews" "
Rating 6 - Okay. 68 out of 860 reviews" "
Rating 4 - Poor. 30 out of 860 reviews" "
Rating 2 - Terrible. 42 out of 860 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in May 2024
Response from Marcus Correa on 14 May 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located off the freeway and very close to Fort Jackson
Stayed 1 night in Apr 2024
Response from Marcus Correa on 14 May 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Laura Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars. Great staff!
Stayed 3 nights in May 2024
Response from Marcus Correa on 11 May 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in May 2024
Response from Marcus Correa on 4 May 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

8/10 Good

Deena

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
The property is a 10 min drive to Ft Jackson. There are multiple restaurants within 5 mins walking distance,beside the hotel parking lot there is Waffle house, a seafood restaurant, pizza hut, KFC and a gas station across the road. Walmart and larger chain restaurants are a 5 min drive on the same road as the hotel. Breakfast was lovely each morning! We would visit this hotel again. Rooms are spacious and clean! Family Friendly hotel, pool could be cleaner.
Stayed 4 nights in Apr 2024
Response from Marcus Correa on 27 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, every staff member was courteous and helpful, great stay overall.
Stayed 3 nights in Apr 2024
Response from Marcus Correa on 27 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service
Staff not friendly abd room had hair particles everywhere. Not clean at all! Noise was not good after 9 pm.
Stayed 1 night in Apr 2024
Response from Marcus Correa on 22 Apr 2024
I am sorry we didn't meet your expectations. We will be sure to share your feedback with our team so that we may improve upon our services. I hope you will get us a chance to earn your business again.

8/10 Good

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on off highway. Very quiet and clean. Breakfast quality needs improvement. Didn’t understand the $3 parking fee. Would definitely stay again though.
Stayed 1 night in Apr 2024
Response from Marcus Correa on 22 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marcus Correa on 22 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Heather Massey

Liked: Amenities
Great place to stay. Parking fee was disappointing.
Stayed 3 nights in Apr 2024
Response from Marcus Correa on 8 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

4/10 Poor

Thomas

Stayed 1 night in Mar 2024
Response from Marcus Correa on 22 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

TIFFANY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keurig in room, breakfast in the morning was excellent. Even though we woke up late they still let us get food. The beds have pillow tops. The shower has regular size bottles of Dove shampoo and conditioner. Plus Dove lotion and hand soap.
Stayed 1 night in Mar 2024
Response from Marcus Correa on 8 Apr 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Janien, Hoover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marcus Correa on 23 Mar 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place is nice staff awesome difficult getting across the highway
Stayed 3 nights in Feb 2024
Response from Marcus on 3 Mar 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

MA LI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marcus Correa on 1 Mar 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

4/10 Poor

Tanita

When entering the room there was a loud portable air purifier. Called down to guest services and asked what it was for they said just cleaning the air. The next day we noticed mold on lamp shade. Wasn’t allowed to move rooms.
Stayed 2 nights in Feb 2024
Response from Rod on 27 Feb 2024
I am sorry to hear about your experience. We take pride in making sure that I rooms are kept in excellent shape. From time to time we place dehumidifier in the rooms to freshen the air. I can assure that we don't have mold in any of our rooms. Again, sorry for your inconvenience. We hope to get another chance to serve you on a future stay.

8/10 Good

Elizabeth

Good
Stayed 1 night in Feb 2024
Response from Rod on 27 Feb 2024
Thank you for taking the time to share your experience at our hotel. We are glad you had a great stay. We look forward to seeing you on your next trip.

8/10 Good

Mikala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, beds were soft, area was quiet, and breakfast was great. There is a $3 or $4 parking fee that was not disclosed at booking. I would have probably booked regardless of that, I just don't appreciate surprise added fees.
Stayed 1 night in Feb 2024
Response from Marcus Correa on 20 Feb 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. The parking fee is on our website, but Im sorry that our associate failed to inform you at the time of check in.Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Heidi

Stayed 1 night in Feb 2024
Response from Marcus Correa on 23 Mar 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some party was going on after 1:00am. I could hear screaming and yelling. I had a hard time falling asleep.
Stayed 1 night in Feb 2024
Response from Marcus Correa on 19 Feb 2024
Hi Roger, I am sorry we didn't meet your expectations. We will be sure to share your feedback with our team so that we may improve upon our services. I hope you will get us a chance to earn your business again.

10/10 Excellent

Shalonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didnt like was the cleaning staff walked in my room without my permission. They didn’t allow me time to come to the door before walking in the door
Stayed 2 nights in Feb 2024
Response from Marcus Correa on 19 Feb 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Marcus Correa on 13 Feb 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Very clean room and the service was excellent from the check in until we left.
Stayed 1 night in Feb 2024
Response from Marcus Correa on 11 Feb 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salute to grandson
Very clean and staff were extremely pleasant and professional.
Stayed 1 night in Feb 2024
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Josée

Stayed 1 night in Jan 2024
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jan 2024
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Marcus Correa on 23 Mar 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Cathy

Stayed 2 nights in Jan 2024
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

JAMES, CHARLESTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, great breakfast, helpful staff
Stayed 2 nights in Dec 2023
Response from Marcus on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcus on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marcus Correa on 21 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milatary graduation
It was a great place to stay. Only issue was noise from people walking or running above us and those slamming doors.
Stayed 2 nights in Dec 2023
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marcus Correa on 13 Feb 2024
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Nacosia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. If I ever come back to the area I willl be staying there again.
Stayed 2 nights in Nov 2023
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth it
clean and comfort. friendly staff
Stayed 1 night in Dec 2023
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

8/10 Good

julee m

Stayed 3 nights in Nov 2023
Response from Marcus Correa on 8 Feb 2024
Thank you for sharing a review of your recent experience. Our team here at The Holiday Inn Express and Suites – Fort Jackson is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Krasheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great!! The staff was very pleasant and helpful. My room was clean and OMG the bed was so soft.
Stayed 1 night in Nov 2023
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Gwendolyn

Business traveller
Liked: Property conditions & facilities
Front desk personnel always courteous
Stayed 2 nights in Nov 2023
Response from Marcus Correa on 28 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is next to a Waffle House. The road the hotel is on has heavy traffic during rush hour. The hotel was very nice and had a comfortable stay.
Stayed 2 nights in Nov 2023
Response from Marcus Correa on 28 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Nia

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Marcus Correa on 23 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room , and polite staff
Stayed 1 night in Nov 2023
Response from Marcus Correa on 21 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was GREAT. Clean, staff was very nice and helpful and it was an overall great experience.
Stayed 2 nights in Nov 2023
Response from Marcus Correa on 20 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

2/10 Terrible

Brooke

Disliked: Cleanliness
.
Stayed 1 night in Nov 2023
Response from Beth on 19 Nov 2023
Thank you for taking your valuable time to complete our guest survey. Though no notes were provided, based on the score you gave us it appears that you were not satisfied with your stay. For that I apologize. I hope that you will give us another opportunity in the future to show you just how awesome our hotel is as we strive for 100% excellence at all times.SincerelyBeth MattoxLoyalty Champion

6/10 Okay

Jean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room has a railing on one side of the bed. Have to squeeze in that side of the bed. Ridiculous.
Stayed 2 nights in Nov 2023
Response from Marcus Correa on 18 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here.Our goal is for each and every guest to have a positive experience at our location. We do apologize we did not meet you your expectations.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities
parking lot was being redone. so more than half the lot was unavailible. for this hassle I was charged for parking. mind you in a rual area not a "down town" like location where parking is limited.
Stayed 2 nights in Nov 2023
Response from Marcus Correa on 15 Nov 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. We apologize for any inconvenience caused by the renewal of our parking lot, we are working to create a better hotel for our guests. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from Marcus Correa on 20 Dec 2023
Thank you so much for taking your valuable time to complete our guest survey. Your feedback is very important to us here. Please allow me this opportunity to wish you and your family safe travels in the future and we look forward to your return!