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Reviews of Best Western Plus Peak Vista Inn & Suites

2.5 out of 5
Best Western Plus Peak Vista Inn & Suites
7265 Commerce Center Dr, Colorado Springs, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1004 reviews" "
Rating 8 - Good. 207 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Front desk told us breakfast ended at 10am. It ended at 9:30- when we rushed to get to it, they gave zero attention to patrons trying to dish up food and took all the food out. The beds felt like sleeping in a taco. Very lumpy and uneven. The room was TINY. Pool was freezing cold while the hot tub jets were out of control and spraying water every where. Way overpriced.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway, cleanliness was great
Stayed 3 nights in May 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Demitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Thank you for your positive feedback. We appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

Virginia

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our two night stay. The facility was clean and the staff attentive and courteous. I appreciated that it was so so pleasant and pretty for a hotel that allows for pets. My dog and I appreciated it.
Stayed 2 nights in May 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback. We appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

Carol

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have styed here often and have always been happy with the experience.
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback. We do appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and good staff
Stayed 2 nights in May 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback. We do appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback. We do appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

Hote

Travelled with family
Liked: Amenities
Great customer service
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback. We do appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on 19 May 2024
Thank you for your feedback. We do appreciate your comments and do hope to welcome you back in the near future.

10/10 Excellent

Heather

Stayed 3 nights in Apr 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional breakfast for a free hotel bkfst! Would love to stay again!
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for your review. We do appreciate your feedback.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of mountains.
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for your review. We do appreciate your feedback.

2/10 Terrible

DENNIS

Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
We do apologize if we did not provide you we the service you expected. We would love to discuss where we could have improved your experience.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge and scenery.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Apr 2024
Thank you for your review. We do appreciate your feedback.

10/10 Excellent

Fran

Liked: Cleanliness, amenities
This was a lovely hotel with a friendly and helpful staff.. the property is well kept and the rooms very clean. Would definitely stay here again.
Response from Front Desk on 27 Apr 2024
Thank you for your review. We do appreciate your feedback.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and polite
Stayed 3 nights in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your feedback. We do hope to welcome you back in the near future.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. I enjoyed sitting in the jacuzzi after a long travel day. The staff was friendly and the place was clean. Breakfast was fun watching the pancake machine make pancakes for you. I was pleasantly surprised.
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your feedback. We appreciate that you stayed with us and do hope to welcome you back

4/10 Poor

Consuelo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We picked this property because it stated that it had handicap accessible rooms. My mother is in a wheel chair so we needed a room big enough for her chair to fit in the room and move around. We also needed a walk in shower which the pictures stated the room had. Once we arrived and checked into our room, we found that the room was very small and we could not get my mother's wheel chair into the room close enough to get to the bed to transfer her. The bathroom had a tub with a bench style seat next to it instead of a walk in shower. So I asked for a bigger room to accommodate her chair access. They showed us two more rooms and only room had a walk in shower but no bench and it wasn't big enough to get her into it with help, the other one had the same tub and bench seat in it. They both had more room to maneuver her around in but were not listed as handicap accessible. So we picked the one with the walk in shower with a chair in the room for her to sleep on because the bed was too high to get her into it. The chair did not have any arms so it was not very safe to have her sleep on. All in all I was a rough stay and would like to get my money back for the say because it was a huge hassle. I would not recommend this hotel if customers have wheel chairs because the rooms are not set up for them. The rooms are all very small, and they should state that on their website. We were very unhappy with our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024
Response from Front Desk on 27 Apr 2024
Thank you for your review. We do appreciate your feedback.

10/10 Excellent

Christy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for your feedback. We appreciate your comments.

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAD GOOD.
Stayed 7 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for your feedback. We appreciate your comments.

2/10 Terrible

Logan

Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Travelled with family
Easy booking. Low rate. Happy, happy.
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
Thank you for your feedback. We do appreciate you staying with us. Hopefully we can welcome you back in the near future.

8/10 Good

Cassandra

Travelled with group
Liked: Cleanliness, staff & service
The room was good. Shower was nice and hot.
Stayed 3 nights in Mar 2024
Response from Front desk on 15 Mar 2024
Thank you for your feedback. We do appreciate you staying with us. Hopefully we can welcome you back in the near future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
Thank you for your feedback. We do appreciate you staying with us. Hopefully we can welcome you back in the near future.

10/10 Excellent

Laura

Travelled with partner
The property was really clean and quiet, in a very good location for hiking around Garden of the Gods. The staff were so lovely and welcoming. They really made our stay special.
Stayed 1 night in Feb 2024
Response from FD on 9 Mar 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Makayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 9 Mar 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, Five stars no doubt
Stayed 1 night in Mar 2024
Response from FD on 9 Mar 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient quiet, great breakfast
Stayed 1 night in Feb 2024
Response from FD on 9 Mar 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

2/10 Terrible

Tamara

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on vacation from Michigan to see Garden of the Gods and booked the 2 bed suite with a mountain view. Upon arrival, the first room (438) had visible stains on the top of the bed sheets. I complained to Marissa at the front desk and they provided another key to an identical room (432) but assured me if I call Expedia they would authorize a refund. I did just that, and Expedia said the desk would only authorize a partial refund. There is lack of care from housekeepers to ignore an obvious stain on top of a made bed and Marissa mislead me regarding a refund. I liked the location of Best Westen Plus Fillmore better, but even their breakfast was awful.
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Hello Tamara,Thank you for sharing your recent experience with us. We are sad to see that we did not provide you with a superior experience. However, I am glad that our team was able to fix the problem right away by moving you to another room. This will be addressed with our HouseKeeping team right away. Again, I do apologize .

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FD on 9 Mar 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Ronny Dueck

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 5 nights in Feb 2024
Response from Front Desk on 24 Feb 2024
Thank you for review. We are happy to see you enjoyed your stay.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that it was pet friendly due to barking at 6 am but the staff handled it great and
Stayed 1 night in Feb 2024
Response from FrontDesk on 24 Feb 2024
Hello Felicia,Thank you for your comments. We do appreciate your feedback and are happy to see that the team could fix the issue you had. We hope to welcome you again real soon.

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Tracy at the front Desk on 19 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr front desk staff was very nice and accommodating. The employee who checked us in was being shodowed by another front desk employee and both were extremely helpful. Will definitely stay again. Thank you.
Stayed 1 night in Feb 2024
Response from Tracy at the Front Desk on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with pets. I appreciate that the pet fees were very reasonable.
Stayed 1 night in Feb 2024
Response from Tracy at the desk on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tracy at the Front Desk on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with room,cleanliness, staff and hopefully breakfast! Would come back!
Stayed 1 night in Feb 2024
Response from Tracy at the Front Desk on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, quiet and very comfortable.
Stayed 4 nights in Feb 2024
Response from Tracy at the front desk on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024
Response from Tracy at the Front Desk on 13 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean environment. Staff was nice. Food was ok.
Stayed 1 night in Feb 2024
Response from Tracy at the front desk on 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Danette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spot a bit of a smell in the hallway but otherwise nice place to stay for the night
Stayed 1 night in Feb 2024
Response from Tracy at the front desk on 2 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Tracy at the front desk on 2 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet. Front desk was helpful and polite
Stayed 2 nights in Jan 2024
Response from Tracy on 31 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Narfe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Tracy on 31 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Lance, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very nice staff. Great stay!
Stayed 1 night in Jan 2024
Response from Tracy on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Beth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy at The Front Desk on 18 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing; Eric, Kylie and Edgar went out of their way to be helpful. They were friendly and professional. The breakfast was delicious, the room was quiet and spotless.
Stayed 1 night in Jan 2024
Response from Tracy at The Front Desk on 18 Jan 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Damon C.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was superb...only negative was that my stay was noisy because of the hockey tournament was in town...but kids will be kids...I rather have them safe and noisy than the alternatives...overall a great stay in a great property...staff is amazing
Stayed 2 nights in Jan 2024
Response from Tracy at the Front Desk on 18 Jan 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.