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Mercure Hotel Köln Belfortstraße

4.0 star property
Escape to an eco-friendly haven near Cologne Zoo. Unwind with a drink at the bar or soak up some sun by the pool.

Choose dates to view prices

Near Cologne Zoo, Mercure Hotel Köln Belfortstraße offers an upscale retreat with a garden and dry cleaning services. Relax by the indoor pool, unwind at the bar or gym, and enjoy in-room WiFi - guests rave about the helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is ₹9,307
₹10,457 total
includes taxes & fees
7 Jun - 8 Jun

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 22 December and 28 December.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 17.85 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 11 and younger eat free breakfast
Rollaway/extra beds are available for EUR 42 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 per cent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Self-parking fee: EUR 24 per day
  • Pet fee: EUR 17.85 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 42 per night
  • Spa fee: EUR 4 per person per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Does Mercure Hotel Köln Belfortstraße have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mercure Hotel Köln Belfortstraße?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Köln Belfortstraße on 7 Jun 2026 start from ₹9,307, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Hotel Köln Belfortstraße pet-friendly?

Yes, Mercure Hotel Köln Belfortstraße allows pets (limit 2 total). There's a fee of EUR 17.85 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Hotel Köln Belfortstraße?

Self-parking is available for EUR 24 per day. Limited spots are available.

What time is check-in at Mercure Hotel Köln Belfortstraße?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Mercure Hotel Köln Belfortstraße?

Checkout is at noon.

Where is Mercure Hotel Köln Belfortstraße located?

Located in Innenstadt, this spa hotel is within a 15-minute walk of Cologne Cable Car, Cologne Zoo and Musical Dome. Cologne Cathedral and Romano-Germanic Museum are also within 1 mi (2 km). Reichenspergerplatz U-Bahn is only a 3-minute walk and Ebertplatz U-Bahn is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.6

Cleanliness

7.8

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 240 out of 706 reviews
Rating 8 - Good. 295 out of 706 reviews
Rating 6 - Okay. 117 out of 706 reviews
Rating 4 - Poor. 40 out of 706 reviews
Rating 2 - Terrible. 14 out of 706 reviews

Reviews

Verified

8/10 Good

Mama Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff for breakfast are amazing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Lovely warm pool, kind and helpful staff.nice and clean room 💓
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Duco Wiebe

Liked: Cleanliness, amenities, property conditions & facilities
Good service and great breakfast. We stayed in a apartment and it was spacious and comfortable.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Wonderful room with loads of space and very comfortable beds. The breakfast was amazing.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Johannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options and friendly staff!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Xmas markets, great location and fantastic rooms, superb choices for breakfast and great staff.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Kraythen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really well located for what we needed, it was clean and the staff were really helpful. The breakfast was also really nice.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, and check in was smooth. I like that filtered water was available with refillable bottles able to be taken to rooms. Breakfast was a little disappointing with the scrambled eggs being overcooked on both days. Overall satisfactory for where i needed to go to during the trip
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, modern, great breakfast!

Great clean, modern hotel. It is a bit off the beaten path, but there's a train station a couple of blocks away that takes you to the Hauptbahnhof, so very convenient. One of the best hotel breakfasts I've had in a long time.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Maurits

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building was updated recently. Nice rooms with comfortable beds and an excellent breakfast
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities
It was clean and the desk staff were polite and friendly. Would be nice if there was an alternative blanket to the duvet as my husband found the duvet to be too warm.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Cologne for Rheinpark parkrun. Perfect location for city centre and both parkruns in Cologne. Would stay again
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Alastair Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta location, facilities and staff. Family friendly. We had a great time!
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable and contemporary hotel

A lovely clean and comfortable hotel in a quiet area but still close to the city centre. Staff very friendly and helpful. The room was very comfortable and spotlessly clean. The fridge in the room was useful.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent, staff were extremely brilliant and helpful.
Stayed 4 nights in Jul 2023
Verified

8/10 Good

Padmanabha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good size rooms. However they close on the 23rd of Dec after 12 noon so we could not leave our luggage as we had a later train and we were not aware of this. Sumptuous breakfast spread.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful room and location!

Spacious apartment for our family of 4. One bed with a pull-out couch bed that was already made upon our arrival. Extremely clean and quiet. Walking distance to everything. Loved it!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant Stay

This hotel saved our trip to Cologne. After an awful stay elsewhere the night before, we were able to get a late booking. Our apartment was spacious and cool - in the oppressive heat outside - clean and well equipped with its own small kitchen area and a nice bathroom. The breakfasts were amazing and the pool was nice to use as well, if a little on the cool side.
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

Brendan Sohrab

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Positives: clean and in a quiet area Negatives: maybe this hotel would have been fine had it not been for a terrible first impression that then meant finding fault with things normally would just have been ignored. On arrival, checked in and told would be staying in the less-than-appealing-looking block the other side of the road (no reception, bar or pool or anything there). Then told am staying in a room on fourth floor and then told the lift is not working. There was no email about this in advance, or message via Expedia. This was not a problem but the fact they had not even bothered to check or update me in advance was lazy practice by Mercure management. The feeling it left me with was that they did not really care about having me as a guest and that feeling persisted the next time I interacted with a member of staff in check-out; who did not even bother to ask me how my stay was. It just gave the impression of a hotel where the culture is one of not really being that bothered at all about customer service. So I can also say that my room smelt of drains, had to phone for the WiFi password, the bed was uncomfortable, the two pillows provided had the structural integrity of a melting block of ice and ice would have been nice as, inevitably, the air conditioner did not work. The hotel did offer me a free drink at the bar on arrival because the lift was broken. The bar was unstaffed at that point, so meaningless. Book elsewhere.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Ros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was polite. I booked this hotel because of the spa. The spa wasn’t available. Due to renovation. Therefore the spa should have been removed from the facilities
Stayed 1 night in Jan 2025
Verified

8/10 Good

Rasmus

Liked: Staff & service

Good and solid

We were met by friendly and professional staff. Hotel services good not excellent. Great breakfast, however evening restaurant not worth a visit. Great pool
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was 24€ per day and breakfast was also roughly 24€ per person so even though the price for the stay was reasonable, the after costs were relative to a more expensive hotel, closer to the cathedral. It was a nice hotel though and staff were really nice! We would stay closer to the Cathedral next time because there were more food options closer and walking back was a bit tiring after a long day out. Al
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Yaruk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location Clean and tidy rooms Safe and clean neighbourhood Late night walks around area safe and recommended Limited breakfast options for vegetarian people. A lot of dairy and meat products and bacon spilling into eggs etc so we were very careful.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful location, 15 mins walk from station

Stayed 3 nights, easy check in but rooms not ready till 3pm, cam back for my bag a lot later on. No fridge, no safe and no wifi, without these I would only rate it a 3 star. Very comfy and very clean. 15 mins to the Dom or main station. Quite peaceful location too and I definitely recommend it.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Shene

Liked: Staff & service, amenities, property conditions & facilities
Two different buildings (across the street from each other). Room smelled like manure for some reason. Bathroom small. Small gym. Nice employees.
Stayed 2 nights in Jul 2024