Search Spa Hotels in Cole Bay

"The Most hospitable staff were at check in they were very helpful and accommodating. But the staff at the buffet and the BBQ pit were very rude. Not friendly and definitely making us feel like we were bothering them. Definitely could use customer service etiquette. For the money that customers spend they definitely could be friendlier to the guest. I have paid less at other resort’s and treated better than here."

"Beautiful place!"

"Rooms were very large/clean & furniture in the room looked new. The staff was very nice and helpful."

"everything about this place is great!"

"If you reserve the king-sized one-bedroom suite with a kitchen that does not offer ocean views, please be aware that the actual room may differ from the photographs. I expressed dissatisfaction with the room because it did not match the description provided in the pictures. The room depicted in the photographs was larger, and the kitchen area was modern, although it was taken at a different location that is not the actual residence of guests. This discrepancy was a significant disappointment for me and the management, who were not responsive to this matter did nothing to resolve the issue. Additionally, be mindful of the unpleasant odor that permeates the resort upon entry. It resembles the stench of boiled, rotten eggs. The source of this odor remains uncertain, but it is possible that it originates from the ocean. On the bright note, the food was okay."

"The kitchen was fine"

"Too many maintenance issues happening on property including elevators not working, the smoke alarm beeping all night and the mattress for the bed being old. Stayed in arm 326, of you ever get that room ask to switch immediately."

"Entire experience was great"