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Response from Assistant General Manager on 21 May 2024
Thank you for taking the time to share your feedback. We greatly value your input and are pleased to hear about your experience with us. We strive to provide exceptional service and comfort to all our guests, and it's rewarding to know that we met your expectations.
HelloThank you for choosing our hotel and leaving a great rating! We are glad you enjoyed the accommodations and the peace and quiet of our area. Would love to welcome you back again, have a great day -
8/10 Good
Nancy
Travelled with family, Travelled with pets
27 Apr 2024
Liked: Cleanliness, staff & service
Nancy
Stayed 2 nights in Apr 2024
Response from EJ on 5 May 2024
Thank you for choosing to stay with us at the Residence Inn. We appreciate you taking the time to provide feedback on your recent visit. Your rating of 4 out of 5 is greatly valued.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
I liked it. It was spacious. I think it will need more lights. It was very dark inside even in daytime
Marie
Stayed 1 night in Apr 2024
Response from Residence Inn Team on 18 Apr 2024
Hello,Thank you for staying with us and leaving this great feedback. We appreciate your note on the design of the room and would love to welcome you back. Have a great day -
10/10 Excellent
Ralph
13 Apr 2024
Ralph
Stayed 2 nights in Mar 2024
Response from EJ on 5 May 2024
Thank you for choosing to stay with us at [Hotel Name]. It was our pleasure to have you as our guest. We hope you enjoyed your time here and that our accommodations and services met your expectations.We look forward to welcoming you back in the future for another enjoyable stay. Until then, safe travels and best wishes.
8/10 Good
Roberta
30 Mar 2024
Liked: Property conditions & facilities
Roberta
Stayed 1 night in Mar 2024
Response from Residence Inn Team on 1 Apr 2024
Hello,Thank you for staying with us and leaving a review! We would love to welcome you back for a 5/5 stay next time you are in the area -- have a great day!
Great location, safe and quiet. Great friendly staff, easy check in, great clean comfortable room, with all that you need even a small kitchen. 3 items why the rating is not perfect (outdated SOFA bed & unfortunately we had a neighbor with a young child who cried all night until 2am kept us awake, shower design makes it difficult not to wet the floor) but apart from that I would definitely stay there again.
Ahmad
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 7 Feb 2024
Hello,Thank you for your recent stay with us and for this helpful feedback - we are glad to know you enjoyed the stay but are understanding on the other aspects you mentioned. We hope to welcome you again soon!
Hello,Thank you for choosing our property for your December stay and for your great review!We hope to welcome you back soon-
4/10 Poor
Marius
16 Dec 2023
Marius
Stayed 2 nights in Dec 2023
Response from Residence Inn Team on 7 Feb 2024
Hello,Thank you for staying with us and leaving your feedback, we are sorry you did not feel like the stay was enjoyable this time. Please let us know the next time you are traveling so we can deliver a great experience!
10/10 Excellent
Angel
11 Dec 2023
Angel
Stayed 7 nights in Dec 2023
Response from Residence Inn Team on 7 Feb 2024
Hello,Thank you for choosing our hotel for your recent stay and leaving a great rating - we look forward to welcoming you back!
8/10 Good
Rachelle
10 Dec 2023
Rachelle
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 7 Feb 2024
Hello,Thank you for staying with us and leaving some feedback! We hope you consider us next time you are traveling so we can deliver a 5/5 experience!
10/10 Excellent
ashley, Norwich
Travelled with family
9 Dec 2023
Liked: Cleanliness, amenities
Everything was perfect and very clean
ashley
Stayed 1 night in Dec 2023
Response from Residence Inn Team on 7 Feb 2024
Hello,Thank you for staying with us and for leaving this great feedback! We hope to welcome you back soon --
Hello,Thank you for staying with us and leaving some feedback! We hope you enjoyed your time in the area and hope to welcome you back for a 10/10 stay!
Excellent property but there were problems with the fire alarm.
James
Stayed 2 nights in Nov 2023
Response from Residence Inn Team on 13 Nov 2023
Hello,Thank you for staying with us and leaving some feedback regarding the visit and our property. We are happy that you enjoyed the hotel, however we apologize for any nuisance during your reservation. Thank you for your understanding, we hope to welcome you back for a 5/5 stay!
10/10 Excellent
Olga
31 Oct 2023
Olga
Stayed 1 night in Oct 2023
Response from Residence Inn Team on 20 Nov 2023
Good Morning, Thank you for staying with us and leaving a great rating. We are glad you enjoyed the visit and hope to welcome you back soon!
6/10 Okay
Karl
31 Oct 2023
Karl
Stayed 1 night in Oct 2023
Response from Residence Inn Team on 1 Nov 2023
Hello,Thank you for staying with us and leaving a rating for your stay. We hope to welcome you back another time for a 10/10 experience!
My King "studio" room wasn't. It was a 1br apartment with a king bed.
jeffrey
Stayed 1 night in Oct 2023
Response from Residence Inn Team on 1 Nov 2023
Good Morning,Thank you for leaving a great rating! Sounds like you received a complimentary suite upgrade for the stay. We hope you enjoyed it and that we can welcome you back soon!
This is the standard I expect from the brand. The only think I'd like to point out is the following.
The hand towels were all inside the enclosed bathroom and the additional toilette paper in the cabinet under the sink. Do you see the oddity and lack of logic on this?
Gustavo
Stayed 2 nights in Oct 2023
Response from Residence Inn Team on 1 Nov 2023
Hello,Thank you for choosing our hotel and for leaving some feedback. We will pass along this note to our housekeeping team and apologize for any inconvenience during your stay! Have a great day-
Good morning, Thank you for choosing us as your host for the recent visit, and for leaving us some feedback! We hope to welcome you back again soon for a 10/10 stay!
10/10 Excellent
Lisa
17 Oct 2023
Lisa
Stayed 2 nights in Oct 2023
Response from Residence Inn Team on 18 Oct 2023
Hi there, Thank you for staying with us and leaving a great rating - we are glad to know you enjoyed your visit and hope to welcome you back soon.
Good Morning, Thank you for choosing our hotel for your recent visit, and for leaving some positive feedback! We are happy you enjoyed the suite and look forward to welcoming you the next time you travel.
Hello,Thank you for staying with us and for leaving some feedback, we are happy you enjoyed the stay and hope to welcome you back for a 10/10 experience!
Hi there, Thank you for staying with us and for leaving some wonderful feedback. It's great that the rooms were comfortable for you and you enjoyed our Residence Inn breakfast - hope to welcome you back another time!
10/10 Excellent
Logan
5 Oct 2023
This hotel was fantastic. The room was huge and clean. The staff was friendly. The fresh baked cookies each night were AMAZING. highly recommend. Great location, too.
Logan
Stayed 1 night in Oct 2023
Response from Residence Inn Team on 13 Oct 2023
Hello,Thank you for choosing our hotel and leaving an awesome review. We are glad to know the stay was comfortable from the room to the service, and hope to welcome you back soon -
We were upgraded from a suite to a double bedroom suite which was super convenient. One of us fell Ill & having the ability to isolate was very safe & convenient. We will definitely stay there on our next Burlington trip!
UDAVID
Stayed 4 nights in Sep 2023
Response from Residence Inn Team on 15 Sept 2023
Hello,Thank you for choosing our hotel for your recent stay, and for leaving some positive feedback! We are so glad everyone enjoyed the stay and that the suite upgrade worked out. We hope to see you again soon -
10/10 Excellent
Michael Taylor
Business traveller, Travelled with partner
7 Sept 2023
Liked: Amenities
Large room and friendly staff.
Michael Taylor
Stayed 1 night in Sep 2023
Response from Residence Inn Team on 7 Sept 2023
Good morning, Thank you for choosing our hotel for your recent stay, and for leaving a great review! We hope to welcome you back next time your travels bring you to the area. Have a great day!
10/10 Excellent
Shawna
27 Aug 2023
Shawna
Stayed 2 nights in Aug 2023
Response from Residence Inn Team on 18 Sept 2023
Thank you for staying with us and leaving a great review, we are happy you enjoyed your stay and hope to welcome you again soon!
Great free breakfast, coffee all day, indoor swimming pool is outstanding, big laundry room next to the pool.
Had a two bedroom, two bath suite with living room with fold out bed, full kitchen, nice for two couples.
Tom
Stayed 2 nights in Aug 2023
Response from Residence Inn Team on 21 Aug 2023
Good Morning, Thank you for choosing our hotel for your recent visit and leaving an awesome review! We are happy to have hosted you and are so glad you enjoyed the stay and hotel amenities. We hope to welcome you next time you're in the area!Have a great day-
Good Morning, Thank you for staying with us and leaving a positive review, we hope to welcome you back next time for a 10/10 stay!Have a great rest of your week-
2/10 Terrible
Bonnie
6 Aug 2023
Disliked: Amenities
Fire alarm 1st night do to mechanical issues missed breakfast because couldn’t sleep after finally getting back to room around 2;30 am. Tried to use the pool to relax second day but it was freezing
Bonnie
Stayed 3 nights in Jul 2023
Response from Residence Inn Team on 7 Aug 2023
Good morning,Thank you for choosing our hotel for your visit and sharing your experience with us. We are sorry that the stay was not ideal in regards to the disturbance and pool temperature - we're hopeful you give the hotel another chance in the future so we can deliver a great, relaxing experience!Have a great start to your week-
Beautiful very clean room. Comfortable mattresses and very friendly staff
Matthew
Stayed 1 night in Jul 2023
Response from Residence Inn Team on 7 Aug 2023
Hello,Thank you for staying with us and sharing your positive experience! We are very happy to know you had a great stay and look forward to welcoming you back. Have a great day -
Hello,Thank you for choosing our hotel and relaying your feedback about the stay. We are sorry that the room location was not enjoyable for you, and would love to welcome you back for a 5/5 experience! Please reach out to the hotel for your next visit so we can ensure a great one. Have a great day -
We’ve stayed at various Residence Inns for many years. This unit was very accommodating. The pillows could be upgraded. One was hard and the other was flat. The sink disposal was slow and water built was very quickly. The breakfasts were acceptable and we miss the evening light meals and wine time. I was disappointed when the hot water for tea tasted like coffee. Please do not interchange the containers.
Hilda
Stayed 2 nights in Jul 2023
Response from Residence Inn Team on 31 Jul 2023
Hello,Thank you for staying with us and for leaving some helpful feedback! We are happy to know the stay was still a good one and hope to welcome you back again!Have a great day
Fantastic staff. Great restaurants in Burlington just a short drive away. The included breakfast was excellent
John
Stayed 2 nights in Jul 2023
Response from Residence Inn Team on 26 Jul 2023
Good morning,Thank you for visiting us and leaving some kind feedback!We're happy to hear you enjoyed the hotel amenities and the proximity to downtown - we hope to welcome you back soon!Have a great day