Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of Aqua Villa Resort

3.5 out of 5
Aqua Villa Resort
56 Park Beach Road, Coffs Harbour, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 404 reviews" "
Rating 8 - Good. 155 out of 404 reviews" "
Rating 6 - Okay. 49 out of 404 reviews" "
Rating 4 - Poor. 16 out of 404 reviews" "
Rating 2 - Terrible. 5 out of 404 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, room comfort
Little Gem
This place is an absolutely gem and the owners are very friendly and very helpful. There is a shopping centre right across the road and take away places are very close as well
Stayed 1 night in Nov 2023

8/10 Good

patrick

Travelled with group
Liked: Cleanliness, room comfort
Good times
Stayed 3 nights in Apr 2023

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, maintained. Heated pool was heavenly. Everything in working order which is rare. Conveniently located. Quiet grounds. Lovely management. Highly recommended.
Stayed 1 night in Dec 2022
Response from Eddy & Kathy on 14 Dec 2022
Hello Cecilia & family, Thank you for your excellent review :) It was so nice meeting you all. We're so glad you enjoyed your stay and your fantastic feedback! We look forward to seeing you again next time you're in Coffs Harbour. Take care from the Managers Eddy & Kathy

2/10 Terrible

Geoff Mehden

Stayed 6 nights in Dec 2021

10/10 Excellent

Salma

Travelled with family and small children
Liked: Property conditions & facilities
Very friendly staff No daily cleaning
Stayed 4 nights in Dec 2021
Response from Kathy & Eddy on 25 Dec 2021
Hello Salma, thank you for your review. We are a 3 and half star accommodation, we don't provide daily cleaning. Thank you for staying with us. Take care & stay safe!

10/10 Excellent

Emlyn

Travelled with family
Liked: Cleanliness
Clean, Spacious and Comfortable
Surprisingly large with a full suite of amenities, this is an excellent choice of accomodation that makes for a comfortable trip. There are plenty of facilities close by which makes the location all the more attractive
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a very clean stay. Our garden room was away from the road and we did not get any street noise. I was not so happy with the inter-room noise, however. We could hear every word from the woman next door on her phone late at night, as well as her TV from our main bedroom which was not conducive to sleeping well.
Stayed 2 nights in May 2021
Response from Eddy & Kathy on 28 May 2021
Hello, thank you for your review. We're so glad you enjoyed your Garden Villa. We apologise for any inconveniences caused, but we can't rectify a problem if we don't know anything about it, we would have been happy to help any way we can to make your stay as enjoyable as possible. We hope to see you again next time you're in Coffs Harbour. Take care from the managers Eddy & Kathy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We’ve stayed in a few different rooms at this accommodation site over the years. It’s off the highway, it’s close to shops, it’s a neat, clean, quiet place to stay for quick stopovers on your way north.
Stayed 1 night in May 2021
Response from Eddy & Kathy on 7 May 2021
Hello, thank you for your lovely review. It really makes all the hard work worthwhile when you read reviews like yours. We hope you continue to stay here at Aqua Villa and we'll certainly look after you. Take care from the Managers Eddy & Kathy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had everything we needed - kitchen, washing machine, pool, games room & friendly owners
Stayed 4 nights in Apr 2021
Response from Manager on 13 Apr 2021
Hello, thank you for your fantastic review. See you next time you're in Coffs Harbour. Take care from the Managers Eddy & Kathy

6/10 Okay

David

Travelled with family
It was ok, did not live up to 8.6 rating.
Pool was supposed to be heated, the catch is it is solar heated so if not sun, not heat. Place was pretty average for 8.6 rating. It was very close to theplaza which I guess is a plus if you were staying longer.
Stayed 1 night in Mar 2021
Response from Eddy & Kathy on 5 Apr 2021
Hello David, We are sorry that you feel this way, we can do many things, but controlling the sun is not one of them! If anything, we have had compliments about the pool being warmer than the ocean water. I guess it's different for everyone. We are only a 2 minute walk to Park Beach Plaza, which is very convenient for our guests for any length of stay. We are extremely proud of our rating that our guests on Hotels.com have given us :) We hope that you come and stay with us again for longer next time. Take care from the managers Eddy & Kathy

10/10 Excellent

Olive

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Eddy & Kathy on 5 Apr 2021
Hello Olive, thank you for your fantastic rating! We hope to see again next time :) Take care from the Managers Eddy & Kathy

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The aqua villa is a beautiful resort with the friendliest people you could meet running the resort. It was very easily accessible, very welcoming staff and the rooms are fantastic. We will definitely be back again very soon.
Stayed 1 night in Feb 2021
Response from Kim on 2 Mar 2021
Thank you for this great review. Regards Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and tidy, nothing flash but everything was just fine.
Stayed 1 night in Feb 2021
Response from Eddy & Kathy on 16 Feb 2021
Thank you for your rating :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect accomodation for our family. Amenities were great and the unit was spacious. We had a great stay.
Stayed 6 nights in Jan 2021
Response from Eddy & Kathy on 16 Feb 2021
Thank you for your fantastic rating. We're so glad you enjoyed your stay :)

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2021
Response from Eddy & Kathy on 16 Feb 2021
Thank you Maria for your wonderful rating :)

10/10 Excellent

stephen, central coast

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and helpful. Very relaxing place to stay close to everything.
Stayed 7 nights in Jan 2021
Response from Eddy & Kathy on 26 Jan 2021
Hello Stephen, Thank you for your fantastic rating. It was so nice meeting you and your family. We're so glad you enjoyed your stay and we look forward to seeing again next time you're in Coffs Harbour. Take care from the managers Eddy & Kathy :)

10/10 Excellent

kylie

Stayed 6 nights in Dec 2020
Response from Eddy & Kathy on 26 Jan 2021
Hello Kylie, Thank you for your excellent rating! We hope to see again soon :) Take care from the Managers Eddy & Kathy

8/10 Good

Michael

Stayed 1 night in Dec 2020
Response from Eddy & Kathy on 5 Jan 2021
Hello Michael, Thank you for your rating, we really appreciate it! Take care and stay safe from the managers Eddy & Kathy

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was close to our friends nearby, and not far from the beach and the big shopping mall. The comfort - beds, pillows, sofa etc - all comfy. Lack of noise. The friendliness and helpfulness of the owners (whose names were Cathy and Eddy I think.
Stayed 1 night in Nov 2020
Response from Manager on 30 Nov 2020
Hello, Thank you for your wonderful review. We're so glad you enjoyed your stay. Thank you for listing all the most popular things guests love about Aqua Villa! We look forward to seeing back here again next time you're in Coffs Harbour. Great memory, by the way :) Take care from the Managers Eddy & Kathy

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2020
Response from Eddy & Kathy on 30 Nov 2020
Thank you for your fantastic rating :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff communicated well, the room was clean and had every need.
Stayed 1 night in Nov 2020
Response from Manager on 12 Nov 2020
Thank you for your wonderful review, we really appreciate it :) We hope to see again next time you visit Coffs Harbour. Take care from the Managers Eddy & Kathy

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from Manager on 3 Nov 2020
Hi Stephen, Thank you for your excellent rating. We hope to see you again next time you visit Coffs Harbour, take care from the Managers Eddy & Kathy

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from Manager on 3 Nov 2020
Hello, Thank you for your great rating. We hope to see you again soon. Take care from the Managers Eddy & Kathy

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Manager on 14 Oct 2020
Thank you for your awesome star rating.

10/10 Excellent

Sharon, Tamworth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay. Close to everything. Wonderful couple in reception. Fabulous ammenities
Stayed 1 night in Oct 2020
Response from Manager on 14 Oct 2020
Hello Sharon, Thank you for your wonderful review. We're so glad you enjoyed your stay and also that it was close to everything and your unit had everything you needed. We hope to see again next time. Take care from the Managers Eddy & Kathy

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff, in a good location. Our room was clean and tidy on arrival. The wifi signal strength could have been better.
Stayed 5 nights in Sep 2020
Response from Manager on 14 Oct 2020
Thank you for your fantastic review. We're so glad you enjoyed your stay. Our WIFI has just recently been boosted, so hopefully next time you stay you won't have any problems. Thank you for your feedback. Take care from the Managers Eddy & Kathy

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Manager on 14 Oct 2020
Thank you for your great star rating.

10/10 Excellent

Sean, Newcastle

Travelled with partner
Liked: Cleanliness, amenities
Room was spotless, grounds were immaculate and staff were very friendly and helpful.
Stayed 1 night in Jul 2020
Response from Manager on 4 Aug 2020
Hello Sean, Thank you for your excellent review, we really appreciate your time. It was so nice to meet you and we're so glad you enjoyed your stay. We look forward to seeing again next time you stay :) Take care & stay safe, from the Managers Eddy & Kathy

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Definitely recommend staying here. Was perfect for central point, facilities and comfortable sleeping arrangements
Stayed 1 night in Jul 2020
Response from Eddy & Kathy on 31 Jul 2020
Hello, Thank you for taking the time to give us a nice review and also recommending us, we really appreciate your time. We're so glad you had a great time here and we hope to see again sometime. Take care & stay safe, from the Managers Eddy & Kathy

10/10 Excellent

Damian

Liked: Cleanliness, room comfort
Great stay at Aqua Villa
Aqua Villa Resort is in a perfect location for access to shops and the beach. Check in was simple and management extremely helpful throughout my stay. Would highly recommend
Stayed 14 nights in Jul 2020
Response from Eddy & Kathy on 31 Jul 2020
Hi Damian, Thank you for your fantastic review. We're so glad you enjoyed your time here and convenient to all amenities. We look forward to seeing you next time. Take care & stay safe, from the Managers Eddy & Kathy

10/10 Excellent

Robyn, Newcastle

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Aqua Villa was clean, comfortable and close to everything we needed. The staff were friendly and helpful. The room had everything we needed and more. We look forward to staying here again. Fantastic couple of days away.
Stayed 2 nights in Jul 2020
Response from Eddy & Kathy on 31 Jul 2020
Hi Robyn, Thank you for your wonderful review. We're so glad you enjoyed your stay and we hope you can come back another time. Take care & stay safe, from the Managers Eddy & Kathy

8/10 Good

Marika

Travelled with family
Liked: Cleanliness, room comfort
Good value
Good for a couple of nights. Clean and good value. Very close to shopping centre. Bonus having a games room with table tennis and pool.
Stayed 2 nights in Jun 2020
Response from Manager on 20 Jun 2020
Hi Marika, Thank you for your fantastic review. We really appreciate your time. We are so glad you enjoyed your stay and we hope to see again on your next trip. Take care from the Managers Eddy & Kathy

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was a great size, beds were comfy and the entire property is very well maintained.
Stayed 2 nights in Jun 2020
Response from Eddy & Kathy on 9 Jun 2020
Thank you for your wonderful review. We're so glad you enjoyed your stay and we hope you tell your friends and family and come back and visit us again. Take care from the Managers Eddy & Kathy

6/10 Okay

Marc

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Could be good but service poor
This could be a good place, got good bones and setting, but our townhouse was a little tired in some respects. Check-in was pretty ordinary, lady at front desk was not very welcoming and not happy at all we couldn't check in before 8pm (we had a 4 hour drive after kids sport and couldn't get there any earlier). Tried to make it easier for her - do you want to leave a key out in a safe place? No we don't do that was the tearse reply. Really, i'm giving you money and trying to help here! Whatever.
Stayed 2 nights in Mar 2020
Response from Manager on 10 Mar 2020
At the time of booking, we send an email to notify of our reception hours. As explained for your safety and the safety of all guests we do not leave keys out, unless you are a known guest. We are currently in the process of repainting all units, so this is being addressed.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
I like the facilities in our unit, the pool and surrounds were great. Could have been cleaner.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is in a perfect position with near by shopping center within walking distance and public transport
Stayed 2 nights in Feb 2020
Response from Manager on 1 Mar 2020
Thank you for your feedback. We look forward to seeing you again sometime soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking I specifically booked a 2 Bedroom Garden Villa as we needed ground floor bedrooms. On our way to the hotel I received a phone call saying “where are you we want to go home” this was at 4:30pm when check in didn’t close till 8pm the woman on the phone was extremely rude. Upon getting to the hotel I went to the front desk where the woman from the phone was about to leave. When booking in she said “we’ve given you an upgrade” I asked if the upgrade was still ground floor and she said “no and we have nothing left” at this point we would have left however there was no accommodation left in Coffs that would suit our needs. During the booking process I specifically asked for the single beds to be joined. This also was not done. The accomodation was run down and needed renovations. There is also a $60 fee if you don’t take out your own rubbish or wash and dry your own dishes. This was not stated anywhere prior to booking. All in all a negative experience.
Stayed 1 night in Feb 2020
Response from Manager on 26 Feb 2020
Thank you for the feedback. Yes you specifically booked a two bedroom garden villa, but nowhere on your booking does it state you required a ground floor unit. None of the units have the capacity to make the beds into a double, this type of unit needs to be booked. Slightly confused about your statement of we want to go home, as we actually live on site?

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for the event we were attending
Stayed 1 night in Feb 2020
Response from Manager on 26 Feb 2020
Thank you for the feedback. We look forward to seeing you again sometime soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on 5 Feb 2020
Thank you for your feedback. We look forward to seeing you again sometime soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a wonderful one night stay with an upgrade to a townhouse. Everything was perfectly clean and all amenities were perfect including a everything you need to cook a BBQ. Would highly recommend.
Stayed 1 night in Jan 2020
Response from Manager on 29 Jan 2020
Thank you for your feedback. We look forward to seeing you again sometime soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2020
Response from Manager on 29 Jan 2020
Thank you for your feedback. We look forward to seeing you again sometime soon!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden villa was a nice self-contained unit, the pool and games room were very popular with the kids. The managers were lovely people.
Stayed 5 nights in Jan 2020
Response from Manager on 29 Jan 2020
Thank you for your feedback. We look forward to seeing you again sometime soon!

6/10 Okay

Verified traveller

Travelled with family
The pool was lovley. The shower wasnt, the fan didnt work, the tv reception was horrible. The lady at check in wasnt all that nice
Stayed 2 nights in Jan 2020
Response from Manager on 24 Jan 2020
Thank you for the feedback. We recommend for future that any issues are raised with management immediately so they can be rectified.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Far from my favourite...
Apartment was old and tired. Multiple signs warning us to ensure we’d locked all doors before bed and not left anything outside after dark was helpful, but also got me thinking about what event/s prompted the need. Barbed wire on fencing around the perimeter added to thoughts on safety (or lack thereof?!) The number of smokers in the enclosed garden area meant the kids and I copped a lung full of smoke whenever leaving the apartment or having our windows open - this was unpleasant. Pool area was great though and well maintained - kids had fun in that space.
Stayed 1 night in Jan 2020
Response from Manager on 22 Jan 2020
Thank you for the feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room swas exactly what we needed for the price. Staff were very friendly and helpful. Thanks
Stayed 1 night in Jan 2020
Response from Manager on 22 Jan 2020
Thank you for the feedback. We look forward to seeing you again sometime soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on 22 Jan 2020
Thank you for the feedback. We look forward to seeing you again sometime soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money Loved walking out our door to pool Clean Well supplied kitchen Good storage for holiday unit
Stayed 3 nights in Jan 2020
Response from Manager on 11 Jan 2020
Thank you for the feedback. We look forward to seeing you again sometime soon.

8/10 Good

Dodeson, Melbourne Vic

Travelled with partner
Liked: Cleanliness, amenities
We really liked having the pool. The room was simple but had what we needed. Not quite a resort but satisfactory. It was one of the cheapest places we found and so it suited most of our needs.
Stayed 7 nights in Jan 2020
Response from Manager on 10 Jan 2020
Thank you for the feedback. We look forward to seeing you again sometime soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of space, close proximity to Coffs harbour attractions, restaurants & shopping centre. Fantastic swimming pool close to villas for easy supervision of kids & also games room. Easy check in/out & parking.
Stayed 3 nights in Jan 2020
Response from Manager on 10 Jan 2020
Thank you for the feedback. We look forward to seeing you again sometime soon.

10/10 Excellent

Kirrilee, Sydney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was really lovely and well maintained. The staff were friendly. The room was spacious and clean. We loved it and would liked to have stayed longer.
Stayed 1 night in Jan 2020
Response from Manager on 5 Jan 2020
Thank you for the review. We look forward to seeing you again sometime soon.