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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
5625 Dickenson Hwy, Clintwood, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 155 out of 208 reviews" "
Rating 8 - Good. 39 out of 208 reviews" "
Rating 6 - Okay. 10 out of 208 reviews" "
Rating 4 - Poor. 2 out of 208 reviews" "
Rating 2 - Terrible. 2 out of 208 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were warm and welcoming. The room next to us had a dog left alone inside the room and he kept barking with another dog down the hall but the staff found the owners and had them come back and then called me to let me know that which I appreciated.
Stayed 1 night in May 2024
Response from Shannan on 6 May 2024
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. We apologize for the disturbance with the dog barking as we are a pet friendly property. We hope to see you again soon. Let us know how we can earn a perfect score on your next stay with us!

10/10 Excellent

Jeanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly
Stayed 2 nights in Apr 2024
Response from Shannan on 30 Apr 2024
Thank you for taking the time to review our property. we are pleased to know you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Close to things but the toilet in room 210 had handicap toilet was very small and it creaked and sunk down when I sat on it. I was constantly worried it was going to break.
Stayed 1 night in Apr 2024
Response from Shannan on 19 Apr 2024
Thank you for taking the time to review our hotel. I apologize for the issue with the toilet. We will look into this issue. If you have any issues in the future please let us know so we can correct them . Guest satisfaction is of upmost importance to us. Hope to see you again soon!

10/10 Excellent

Judy

Travelled with family
Liked: Amenities, property conditions & facilities
Staff friendly & large rooms!!!
Stayed 2 nights in Apr 2024
Response from Shannan on 19 Apr 2024
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff working hard to take care of business and succeeding. Delightful pet owners themselves.
Stayed 2 nights in Mar 2024
Response from Shannan on 27 Mar 2024
Thank you for taking the time to review our property. We are so pleased you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Keith, Surfside Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shannan on 18 Feb 2024
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us! We hope to see you soon!

10/10 Excellent

fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in so many ways!
Easy check in, convenient, pet friendly hotel with a hot breakfast.
Stayed 1 night in Dec 2023
Response from Front Desk Agent on 6 Jan 2024
Thank you for taking time to leave us a review. We love our fur babies and so glad you enjoyed our breakfast. We hope to see you again in the near future.

8/10 Good

Monica

Liked: Cleanliness, room comfort
Check in took awhile (about 15 minutes). The hot water in the shower wasn’t hot enough. Other than that the stay was very nice and clean.
Stayed 1 night in Nov 2023
Response from Shannan on 20 Nov 2023
We apologize your check in took awhile. We do have new front desk agents and we appreciate your patience. We do hope to see you again in the future!

10/10 Excellent

Amanda Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Both times I have stayed at this hotel, there has been really outstanding customer service. These are also easily the most comfortable hotel beds I’ve ever encountered!
Stayed 2 nights in Oct 2023
Response from Shannan on 31 Oct 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and can't wait to see you on your next visit with us!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room was vey clean and well maintained. Good breakfast with variety of options. Staff very friendly.
Stayed 1 night in Oct 2023
Response from Shannan on 5 Nov 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us and can't wait to see you on your next visit

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Quiet downtown area close to everything. Real hot breakfast.
Response from Shannan on 23 Oct 2023
Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay while visiting family in Pound. It was clean, cozy, the staff was friendly, and I loved that it was pet friendly! We will stay every time we come in town!
Stayed 2 nights in Oct 2023
Response from Shannan on 23 Oct 2023
Thank you for taking the time to review our hotel. We are are so glad you enjoyed your stay with us and hope to see you soon!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the cleanest hotels I have stayed in. Only downside is the parking lot is super tight.
Stayed 2 nights in Oct 2023
Response from Shannan on 17 Oct 2023
Thank you for taking the time to review our hotel. We are pleased to know you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. Staff was outstanding, very friendly. Rooms were nice and comfortable bed. Will definitely stay there again
Stayed 3 nights in Oct 2023
Response from Shannan on 10 Oct 2023
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept up property. Good breakfast options.
Stayed 1 night in Oct 2023
Response from Shannan on 10 Oct 2023
Thank you for taking the time to review our hotel. I'm so glad you enjoyed the breakfast and your stay with us! We can wait to see you on your next visit

6/10 Okay

Delma

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shannan on 25 Sept 2023
Thank you for taking the time to review our hotel. We would be very interested in knowing how we can earn a 10 on your next stay with us and ant issues you may have had for this stay. Please feel free to reach out to the hotel. We hope to see you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, comfortable, clean. I would highly recommend it.
Stayed 1 night in Sep 2023
Response from Shannan on 11 Sept 2023
Thank you for taking the time to review our hotel! We are pleased to know that you enjoyed your time with us here at Sleep Inn and hope to see you again soon!

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an event in nearby, Norton and this was definitely the place to stay! It was about 25 minutes away, but well worth it! Clean rooms, great and friendly staff! They even opened the breakfast a little early since our guys had to leave a little earlier that morning for their event. We would definitely stay there again and recommend highly
Stayed 2 nights in Aug 2023
Response from Shannan on 31 Aug 2023
Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay with us. We appreciate all the wonderful compliments! We hope to see you again in the future

10/10 Excellent

Angie

Travelled with family
Liked: Amenities
We stayed at the Sleep Inn property while bringing my freshman daughter to UVA Wise. We were very comfortable we didn’t experience any problems at all. Whenever we come to town to visit my daughter we will be staying there again. We’ve already booked a weekend in October. The staff were all very friendly! Thanks for a great experience.
Stayed 2 nights in Aug 2023
Response from Shannan on 19 Aug 2023
Thank you for taking the time to review our hotel. We were more than happy to host your family for your stay and can't wait to see you on your return trip in October!

10/10 Excellent

Lauretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Shannan on 9 Aug 2023
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Angela

Stayed 1 night in Jul 2023
Response from Shannan on 11 Sept 2023
Thank you for taking the time to review our hotel. Please let us know how we can earn 5 out of 5 on your next visit with us as guest satisfaction is our top priority. We hope to see you soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
I have stayed at this Sleep Inn many times and it always is one of my favorite places to stay. Friendly staff and small town feel are wonderful.
Stayed 2 nights in Jul 2023
Response from Shannan on 1 Aug 2023
Thank you fortaking the time to review our hotel. We always enjoy when you come to visit us. We hope to see you soon!

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room, staff, and breakfast were great. Parking was tight. Nice quiet small town.
Stayed 1 night in Jul 2023
Response from Shannan on 20 Jul 2023
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. Please let us know how we can earn a 5 on your next stay

10/10 Excellent

Jessica

Travelled with family and small children
I LOVED staying here. The hotel was very clean. The staff were so friendly and extremely accommodating. I will definitely recommend to any friends or family traveling in the area and I definitely would book again if I’m in the areas.
Stayed 5 nights in Jul 2023
Response from Shannan on 12 Jul 2023
Thank you for taking the time to review our hotel.We are so pleased you enjoyed your stay with us. I agree we have a wonderful staff and do our best to accommodate our guests in any way possible. We hope to see you again in the future!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome, room was very clean, will stay here again when passing through
Stayed 1 night in Jul 2023
Response from Shannan on 10 Jul 2023
Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay with us and look forward to seeing you in the future. Welcome to the Sleep Inn family!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything I most definitely had a great stay at sleep in and suites.!!
Stayed 2 nights in Jul 2023
Response from Shannan on 10 Jul 2023
Thank you taking the time to review our hotel. We are so pleased to know you enjoyed your stay with us. We certainly hope to see you in the future

10/10 Excellent

Kate

Stayed 1 night in Jun 2023
Response from Shannan on 10 Jul 2023
Thank you for taking the time to review our hotel. We are glad everything eas to your satisfaction. Please come see us in the future

2/10 Terrible

KHADIJA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring Roach Spray & Keep Everything Off of the Bed
I booked this hotel for Friday June 9, 2023. On June 8, 2023 I had a missed call from the hotel and voicemail message stating that they were going to go ahead and charge my credit card for the booking and they did. I have never had a hotel charge my credit card a day in advance of my booking and I selected the option on Hotels.com to pay AT the hotel. The morning of Jun 10 there was a huge cockroach crawling around the bathroom. I tried to kill it and it got away. I immediately tried to call the front desk and hotel phone didn’t work. I called from my cell phone to let them know. I talked to Valerie at the front desk and she said she would let her manager know. I also killed another strange bug that was crawling on the bed comforter and took it to the front desk, again Valerie acted like there was no issue. I tried to use the fitness room and the treadmill is broken. Upon checkout I brought up these issues again and the front desk was very nonchalant about it all, as if pest issues are a commonplace there. Such a shame, that was a nice hotel at one time, and it unfortunately the only one in town. They could have at least offered a discount on my stay.
Stayed 1 night in Jun 2023
Response from Amy on 12 Jun 2023
Thank you for your feedback .Due to the cancellation policy payment is collected prior to arrival. We have never had a roach issue or any kind of pest issue but we did treat the room and checked the area with no found issues as a result . I apologize that Valerie did not follow proper protocol and that has been addressed. The front office manager also checked the treadmill and it was working properly. Issues such as these are not common for us so when one arises we take all of the proper steps to insure we go above and beyond to correct. We value our customers and their feed back . This is one of the many reason our hotel has been ranked top of the brand for years. If you have anymore issues or wish to speak with me I would love the opportunity to try to make it right. Have a wonderful day

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean. The hotel was spotless. My only complaint is the legions of smokers who congregate near the front door. The staff were terrific. I slept well. Stayed two nights to attend my son's graduation from Appalachian School of Law in Grundy.
Stayed 2 nights in May 2023
Response from Shannan on 16 May 2023
thank you for taking the time to review our hotel and all your kind words about your room and staff. Congratulations on your son's graduation from Law School. Best of luck in the future!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Only one restaurant locally. A Mexican restaurant which was good, but everything is limited for dinner or toiletries.
Stayed 2 nights in May 2023
Response from Shannan on 16 May 2023
thank you for taking the time to review our hotel. Yes unfortunately dinner optiond are limited but we hope to see our town grow and have more options in the future.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! I’ve been staying here for years whenever I’m in the area. Elevator was out of service during our stay but was not a major inconvenience.
Stayed 2 nights in May 2023
Response from Shannan on 16 May 2023
Thank you for taking the time to review our hotel and being a loyal guest. We apologize about the elevator and rest assured the issue is being addressed

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Stay
This was one of the best hotel stays I have ever experienced. The sheets were extremely soft, not the scratchy/starchy type that can frequently be found in hotels. Staff were very friendly and attentive. Excellent trip!
Stayed 2 nights in May 2023
Response from Shannan on 13 May 2023
Thank you for taking the time to review our hotel. We are so pleased to hear that you enjoyed your stay with us and hope you come back to see us again soon!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best staff I’ve seen at a hotel in a very long time. Very friendly 10 out of 10 would recommend.
Stayed 1 night in Apr 2023
Response from Shannan on 29 Apr 2023
Thank you for taking the time to review our hotel. Our wonderful staff is the best and truly care about each person that walks through our doors. Thank you for acknowledging there hard work. We hope to see you soon!

10/10 Excellent

Michaela A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a military family and have stayed in countless hotels across the country. This is probably the best one we've stayed in. Everyone working there was so incredibly warm and friendly! We got a little 'welcome home' every time we walked in. The entire hotel was incredibly clean. The beds were super soft and comfortable. Breakfast was fantastic with a great selection. And the bonus of the resident hotel kitty was just the cherry on top!
Stayed 3 nights in Apr 2023
Response from Shannan on 20 Apr 2023
Thank you for taking the time to review our hotel. We greatly appreciate it. We are so pleased that you enjoyed your stay with us. Guest satisfaction is most important to us and we are fortunate to have wonderful staff here at Sleep Inn- Clintwood. We hope to see you again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous area. My 2nd stay here and I can’t say enough how much I love the area. I’ll definitely be making another stay in the future.
Stayed 5 nights in Apr 2023
Response from Shannan on 20 Apr 2023
Thank you for taking the time to review our hotel. We are fortunate to be in such a lovely area And glad you enjoyed our little town. we cant wait to see you on your next visit!

10/10 Excellent

Patrick

Stayed 3 nights in Mar 2023
Response from Shannan on 28 Mar 2023
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon. Have a great day!

6/10 Okay

Charles

Stayed 1 night in Mar 2023
Response from Shannan on 24 Mar 2023
Thank you for taking the time to review our hotel. We would love some feedback as to why you rated us a 6 out 10. Guest satisfaction is of most importance to us. Let us know how we can get a 10 on your next stay with us. Have a great day!

10/10 Excellent

Raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so wonderful and always make sure you're doing well. The hotel is very clean. I have never had an issue here.
Stayed 3 nights in Mar 2023
Response from Shannan on 8 Mar 2023
Thank you for taking the time to review our hotel. We pride ourselves on guest satisfaction here at Sleep Inn and always enjoy reading the wonderful reviews. We cant wait to see you on your next visit with us! Have a great day!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Shannan on 24 Feb 2023
Thank you for taking the time to review our hotel. We greatly appreciate guest feedback and would be intererested in knowing why you rated us an 8 and how we can deserve a 10 from you in the future? Have a great day and please visit us again soon!

8/10 Good

Jerry, Dandridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Shannan on 24 Mar 2023
Thank you for taking the time to review our hotel. Guest satisfaction is of great importance to us . I hope we can earn a perfect score on your next stay with us. Have a great day!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Shannan on 8 Mar 2023
Thank you for taking the time to review our hotel. We are pleased to know you enjoyed your stay with us as guest satisfaction is very important to us. We hope to see you again soon!

8/10 Good

Edward

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Shannan on 5 Jan 2023
Thank you for taking the time to review our hotel. We are so glad you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Donald

Stayed 1 night in Dec 2022
Response from Shannan on 5 Jan 2023
Thank you for reviewing our hotel. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We had a wonderful stay from check in to check out. All of the staff were very friendly. The hotel is clean and the beds were very comfortable. The free breakfast was excellent. They were also having Santa and popcorn and drinks in the lobby. Highly recommended and would stay again. A+++
Stayed 1 night in Dec 2022
Response from Shannan on 23 Dec 2022
Thank you for taking the time to review our hotel. we are pleased to know you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing stay. Night Shift clerk very nice and friendly gentleman. Good breakfast in the morning. Our dogs loved it also.
Stayed 1 night in Dec 2022
Response from Shannan on 23 Dec 2022
Thank you for taking the time to review our hotel. We are pleased to know you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly service treats you like family
Nice friendly service and treat you like anyone deserves to be treated nice and comforting highly recommended. I stayed there for 23 days one time and they were the best
Stayed 1 night in Dec 2022
Response from Shannan on 6 Dec 2022
Thank you for taking the time to review our hotel. We are so pleased to hear you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Ginai

Liked: Cleanliness, staff & service, property conditions & facilities
This property is great - it’s very cozy, safe and comfortable, the included breakfast was excellent and had a variety of good options and the staff were super friendly and attentive. They also have a resident cat named Choice in the property who was cute and friendly- Choice along with the holiday decorations made it feel homey.
Response from Shannan on 6 Dec 2022
Thank you for taking the time to review our hotel. We are pleased to know we met your expectations. We hopr t o see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Comfortable bed, super friendly staff, good breakfast selection, and very clean hotel.
Stayed 1 night in Nov 2022
Response from Shannan on 21 Nov 2022
Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay with us. let us know what we can do to improve and earn a 10!

10/10 Excellent

Vaithianathan

Stayed 1 night in Sep 2022