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Reviews of WestSpring Inn

2 out of 5
WestSpring Inn
25200 Sperry Dr, Westlake, OH

Reviews

6.6
Rating 10 - Excellent. 184 out of 1008 reviews" "
Rating 8 - Good. 301 out of 1008 reviews" "
Rating 6 - Okay. 256 out of 1008 reviews" "
Rating 4 - Poor. 133 out of 1008 reviews" "
Rating 2 - Terrible. 134 out of 1008 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Liked: Amenities
Staff very nice ,breakfast is good also!
Stayed 1 night in May 2024

10/10 Excellent

Jenna

Stayed 1 night in May 2024

10/10 Excellent

Neal

Landscaping. Overgrown and grass hasn’t been cut
Stayed 1 night in May 2024

4/10 Poor

Marie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Strong smoke smell in the room. The only way to open the door was with your shoulder. Good bed/mattress though.
Stayed 1 night in Apr 2024

2/10 Terrible

Lakcicha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked to stay at west spring inn for 2 days i had to leave the next day my room had bugs all over the floor and my bed i didnt get a chance to relax for Mother's Day i was very disappointed.
Stayed 2 nights in May 2024

4/10 Poor

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Susanne

Travelled with family, Travelled with pets
Liked: Staff & service
this is how I rate a hotel: the good the bad and the ugly. The good was: the price, the location, the landscaping, the fact there was any breakfast at all, and the geese. The bad: the goose and dog poop in the parking lot. The ugly: the complete and total lack of housekeeping. Otherwise a good place!
Stayed 2 nights in May 2024

10/10 Excellent

Nickalas D

Stayed 1 night in May 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet .. Peaceful and clean
Stayed 1 night in May 2024

8/10 Good

Fidencio

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelt like cigarette smoke and the toilet seat was dirty like someone recently used it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenna

Stayed 1 night in Apr 2024

2/10 Terrible

Nick

Stayed 1 night in Apr 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest "cheap" hotel I have ever seen. The staff was great, too. The hotel looks a bit motel, a little run down perhaps, but dang if they don't have their priorities straight! The cleanest hotel I've ever spent less than $200 a night to stay at. Comfortable beds, working appliances, and Oh! The bathtub! The incline of the slope at the back of the tub made for the perfect relax and doze in a hot bath. I will go back as often as possible. The best value for my money anywhere.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michelle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick on 1 Apr 2024
Thanks for staying here...!!!!

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Walls on room and bathroom needed patching and paint. Building looked run down. Breakfast only offered white bread that looked stale.
Stayed 1 night in Mar 2024
Response from Nick on 1 Apr 2024
Thanks for staying here...!!!!

10/10 Excellent

Rich

Stayed 1 night in Feb 2024
Response from Nick on 27 Feb 2024
Thanks for staying here...!!!!!

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, amenities
Nice location
Stayed 2 nights in Feb 2024
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

10/10 Excellent

Heather

Nice upgrade from the Super 8
This hotel is great for the price. It was clean, good water pressure, good location. Breakfast was adequate. Waffles, cereal, juice, some pastries. I would stay here again.
Stayed 1 night in Feb 2024
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

2/10 Terrible

James

Stayed 1 night in Jan 2024
Response from Nick on 1 Apr 2024
Thanks for staying here...!!!!

8/10 Good

Kristina

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except for trying to get anything extra was like pulling teeth. They said they did not have an extra pillow that we needed for someone who has neck problems. It says on the little card in the room that if you forgot and certain things they have them and one of us forgot toothbrush and he said he couldn't leave the desk to get us one. Other than that it was a nice place to stay.
Stayed 2 nights in Jan 2024
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

10/10 Excellent

Hachem

Stayed 3 nights in Jan 2024
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

2/10 Terrible

Diamond

Stayed 1 night in Dec 2023
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

8/10 Good

Michelle

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

2/10 Terrible

vladislav

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the property there were 4 police cars with officers in vests and rifles trying to get into one of the rooms. We we finally got to our room, the lines had cigaret burn holes all over them. The wallpaper was pealing and there is mold in the bathroom. At night our heater stopped working so we had to sleep in a freezing room in our jackets.
Stayed 1 night in Dec 2023
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd stay again
Was only there 1 night as we were passing through. It was clean and room was spacious. Loved the fact that the floor was not carpet. Great pet friendly place. Only complaints would be that its a smoke free room but bedspread had cigarette burn holes and that the pillows are very flat and uncomfortable
Stayed 1 night in Dec 2023
Response from Nick on 23 Feb 2024
Thank you for staying here...!!!!!

6/10 Okay

Kenneth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is kind of run down - marks & dents on walls, shower made noises depending on where you stood, toilet rocked when I sat on it, blankets had cigarette burns, chair old and not comfortable, windows dirty. Room was quited clean. Site advertised free breakfast but there was none.
Stayed 1 night in Dec 2023

8/10 Good

Anthony

Travelled with family
Smoking rooms

2/10 Terrible

T michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelled like cigarette smoke. Had live bugs in the bathroom
Stayed 1 night in Nov 2023

6/10 Okay

Wai Suen Loretta

Travelled with family
the motel is alright.
Stayed 1 night in Nov 2023

10/10 Excellent

Jesslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, affordable
No problems, met our needs
Stayed 1 night in Nov 2023

2/10 Terrible

Nawar

Stayed 1 night in Nov 2023

4/10 Poor

Craig

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West spring inn stay 10/10
It was amazing :))
Stayed 1 night in Nov 2023

6/10 Okay

MAYRA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
THE ROOM, SMELLED LIKE SMOKE
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere
Cleanliness was very iffy, pillows were horrid. Was told by office that I needed to "find someone" from the housekeeping staff" in order to have my room attended to (stayed there a week). WiFi signal was so weak it made it essentially useless for work. Don't know who gave the good reviews, but I suspect they were fake.
Stayed 4 nights in Oct 2023

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
1 mile off 90. Safe and dog friendly. Quiet too.
Stayed 1 night in Oct 2023

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, room comfort
Food selection for breakfast was very limited and what was offered was out of service
Stayed 1 night in Oct 2023

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service
Clean room. Nice staff. Free breakfast was nonexistent. Good room for the price. Would stay again when in town.
Stayed 1 night in Oct 2023

8/10 Good

Lewis

Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

8/10 Good

Partha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Value for money!
Breakfast was poor, stay was good
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Oct 2023

6/10 Okay

Jane

Travelled with partner
Liked: Staff & service
We had a bed and a bathroom which was all we really needed. I had expected the place to be rehabbed since it was under new management. It was not. Overall, the property looks old and tired. We did not go to breakfast because we were meeting family for brunch, but looking into the room I did not see much available. Perhaps you have to put in a request. I appreciated the low cost and free cancellation. Overall, a very average place.
Stayed 1 night in Oct 2023

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only there for about 25 minutes and ask for a refund and was telling them I want to check out and they said I need to contact the third party for a refund and I keep getting the runaround about contacting people and then I keep contacting different people at the property and then they keep saying a call back in one hour every time I’ve got no help I cannot get a refund and I did not even stay there or use the room. I am very upset I will never ever do this again, or use a third-party for any booking ever again.
Stayed 1 night in Oct 2023

4/10 Poor

Ruthie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Non smoking room smelled like smokes; stains, smells etc. made it feel unclean
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

suzanne

Travelled with family
Disliked: Amenities
Front desk was very nice and helpful. The place needs updates though
Stayed 2 nights in Oct 2023

6/10 Okay

Danika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023