Dear Timothy, We are delighted you had a great experience at Extended Stay America! We are glad you found your room spacious and comfortable, although we apologize for any inconvenience caused by the burn marks on the toilet seat. While we strive to maintain a peaceful environment, we understand your concerns. We strictly prohibit smoking on our property, and we appreciate you bringing this to our attention. Additionally, we appreciate your understanding about breakfast as we continue to enhance our future breakfast offerings. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Art, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Kathleen, We sincerely apologize for the inconvenience you experienced during your stay. It's regrettable to hear about the issues with cleanliness and the unavailability of kitchen items. We understand your frustration and disappointment. Rest assured, we are taking immediate steps to address these concerns and ensure a more seamless experience for our guests. We appreciate your acknowledgment of our responsive staff and are glad we could accommodate your request for a refund. We value your feedback and hope you will consider giving us another opportunity to provide a more positive experience.Sincerely,Hotel Management

Dear Daryl, Thank you for taking the time to write a review of your visit. We are sorry that your experience didn't meet your expectations. Your satisfaction is important to us, and we apologize for any disappointment you may have encountered. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management

Dear Andrea, Thank you for taking the time to share your valuable feedback. While we are glad you found our accommodations clean, we apologize for any inconvenience caused by the condition of our furniture and appliances. Your insights are appreciated, and we will address this with our maintenance team to ensure the comfort of our guests moving forward. Thank you for choosing us for your stay, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management

Dear Trinacia, We are delighted your stay at Extended Stay America was perfect with no issues! Our goal is to provide a seamless experience for our guests. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management

Dear Denise, Thank you for choosing us. We are sorry about your experience. While we are glad you found our front desk clerk accommodating, we apologize for any discomfort you felt during your stay. Maintaining a safe and welcoming environment is our priority, and we will address your concerns promptly. Your feedback is valuable, and we will work to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Kyle, Thank you for your positive feedback! We're delighted you found Extended Stay America clean during your stay. Providing a clean and comfortable environment is our priority. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Quida, Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with both our front desk team and cleaners. Providing excellent service is our priority, and we're glad to know that our team contributed to your enjoyable stay. We look forward to welcoming you back at Extended Stay America soon!Sincerely,Hotel Management

Dear Patrick, Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the lights not working and broken cabinets. Rest assured, we're addressing these maintenance issues promptly to ensure a comfortable stay for our guests. Your feedback is valuable, and we appreciate your understanding. We appreciate your honesty and hope to have the opportunity to improve and provide a better experience in your future stays.Sincerely,Hotel Management

Dear Anna, Thank you for sharing your experience with us. We appreciate your understanding regarding the temporary inconvenience with the elevator during your stay. We strive to address such issues internally and appreciate your patience. Your feedback is valuable, and we look forward to the opportunity to host you again for a more seamless experience.Sincerely,Hotel Management

Dear William, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we are sorry for the condition of the accommodation not meeting your expectations, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear David, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping and maintenance team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, and it's good to know this was your experience. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Tammy, We are deeply sorry for the series of challenges you encountered during your stay. Your feedback is concerning, and we sincerely apologize for any inconvenience caused by the odor, room cleanliness, and the placement of your room. We understand the importance of a comfortable stay, and it is disheartening to hear that we fell short of your expectations. Your insight is invaluable, and we will take appropriate steps to address these issues internally. We appreciate your patience and hope you will consider giving us another chance to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Suzanne, Thank you for sharing your feedback regarding your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Your satisfaction is paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Lionel, We're delighted to welcome you back to Extended Stay America for your second stay within a month! We apologize for any inconvenience with the missing shower curtain and lack of a table or chair in your room. Your feedback is valuable, and we'll address these issues promptly. We appreciate your continued patronage and hope to exceed your expectations in the future.Sincerely,Hotel management

Dear Dena, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Harry, Thank you for writing a review of our hotel. It is good that you had a pleasant time and enjoyed the comfortable bed. However, we are sorry for the disappointment caused by the problems mentioned. Our front desk can help you with such issues. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Lindsey, Thank you for taking the time to write a review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Sabrina, Thank you for staying with us and sharing your experience. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Guest, Thank you for your valuable feedback. It is nice to know you had a pleasant time here. However, please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the various issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback. We hope we will have another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Eleanor, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management