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This is the very best Hotel in CleElum. The staff was very friendly and helpful. The pool and hot tub were clean. Their complimentary breakfast was adequate for what we needed. We will stay again.
Brent
Stayed 1 night in May 2024
Response from Front Desk on 27 May 2024
We are so glad to hear you enjoyed our property during your stay! We've been working on different aspects of breakfast so we appreciate the feedback.We strive to provide the best experience we can.Thank you, we hope to see you again!!
Staff was friendly and room was clean & spacious. Would stay there again.
Nicole
Stayed 1 night in Apr 2024
Response from Lisa on 1 May 2024
Thank you for staying with us, we hope to see you again soon!
2/10 Terrible
Shawna
Travelled with family, Business traveller
21 Apr 2024
The front desk clerk Kassy was extremely rude on the phone and actually hung up on me when I questioned how they billed me. Would never recommend this hotel in the future!
Shawna
Stayed 1 night in Apr 2024
Response from Lisa on 23 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be discussing this directly with Kassy as this is not acceptable behavior. To confirm the Mastercard ending in 5481 was used for payment, the Mastercard ending in 6139 was used for incidentals but that has been voided and will be released back to your account by the end of the business day. Again I apologize for the interactions of our front desk agent and we will be addressing this immediately so this is not an issue moving forward.
10/10 Excellent
LaRee
13 Apr 2024
Liked: Cleanliness, staff & service
LaRee
Stayed 1 night in Apr 2024
Response from Lisa on 16 Apr 2024
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!
Excellent customer service and staff very friendly and helpful.
The breakfast was so nice and yummy and clean! and fresh fruit!
There was too much chlorine smell in the hot tub one day.
PATRICIA
Stayed 2 nights in Apr 2024
Response from Lisa on 12 Apr 2024
Thank you for your kind words,we are so glad you enjoyed the breakfast.
The staff were extremely friendly, and the breakfast was amazing! Very nice pool and hot tub with exercise area overlooking the pool, so adults could work out while kids swim
Leigh
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for taking the time to let us know how we did. We appreciate all received feedback. We are glad to see you enjoyed our property ad its amenities during your stay with us.We hope to see you again in the future!
8/10 Good
Eric
8 Mar 2024
Liked: Cleanliness
Eric
Response from Lisa on 12 Mar 2024
Thank you for staying with us, we hope to see you again soon!
Thank you for taking the time to fill out the survey and let us know how we did.We are excited to see you enjoyed your stay with us and we hope to see you again in the future!
We do sincerely apologize for the issue with the pool. There was an issue with the heaters the day prior and while we had remedied the issue it takes a long time to heat up as there is 5000 gallons in our pool. We do hope to see you again in the future!
10/10 Excellent
Sarah
Travelled with family, Travelled with family and small children
This is an amazing hotel! We enjoyed our stay. All good things to say. The front desk lady was super friendly, she made fresh cookies at night, pool was decent temp, hot tub was perfect, beds and pillows comfortable, you can log in to Netflix on the tv, and the breakfast was delicious!
Sarah
Stayed 1 night in Jan 2024
Response from Lisa on 20 Jan 2024
Thank you so much for your kind words, we are so glad you enjoyed your stay!
I am so glad to see you enjoyed your stay with us! We appreciate the feedback given as we use to it improve our guest experience as well as a way to give our staff kudos for their hard work.We hope to see you again in the future.
10/10 Excellent
Thanya m
Travelled with family, Travelled with family and small children
The hotel was nice. When taking a shower the water was lukewarm.
Verified traveller
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Thank you for staying with us, we are sorry to hear of luke warm water during your shower and will be looking into this to see what is the cause as this should never be an issue.
10/10 Excellent
Caitlynd
2 Dec 2023
Caitlynd
Stayed 1 night in Dec 2023
Response from Lisa on 3 Feb 2024
Thank you for your 5 star review, we hope to see you again soon!
8/10 Good
Janel
29 Nov 2023
Janel
Stayed 2 nights in Nov 2023
Response from Lisa on 19 Dec 2023
Thank you for your review, we hope to see you again soon!
8/10 Good
Gerald
Travelled with family
25 Nov 2023
Liked: Staff & service, amenities
Staff were friendly and accommodating. Breakfast bar was mediocre. Our room hadn’t been dusted recently, but the linens were clean. Bedspread and a towel had holes in them. Decent hotel, but overpriced at $160 per night
Located in a beautiful area. Convenient to our social event.
Gordon H
Stayed 4 nights in Oct 2023
Response from Lisa on 5 Nov 2023
Thank you so much for your kind words, we are so glad to hear you enjoyed your stay! Hopefully we will see you again soon!
4/10 Poor
Shirley
3 Nov 2023
Shirley
Stayed 9 nights in Oct 2023
Response from Lisa on 4 Nov 2023
We are sorry to hear you did not enjoy your stay, we would love to touch base with you to hear any suggestions you may have so we can improve for future guest reservations.
8/10 Good
Verified traveller
29 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Just a couple of things wrong
Generally OK. A couple of maintenance/cleaning things, as follows. Sink drain was not clear — slow drainage from just running the faucet. There was a broken knob lying in the bottom of the bathtub.
Verified traveller
Stayed 1 night in Oct 2023
Response from Front Desk on 31 Oct 2023
We apologize for the sink drain being slower to clear and as well the shower issues, we thank you for alerting us to this so we are able to address for future stays.
8/10 Good
Aaron
29 Oct 2023
Aaron
Stayed 1 night in Oct 2023
Response from Lisa on 18 Nov 2023
Thank you for staying with us, we appreciate your feedback and hope to see you again soon!
We are glad to see you enjoyed your stay with us here at the Snowcap Lodge. We appreciate you taking the time to let us know how we did. We look forward to seeing you again in the future!!
Thank you so much for your 5 star review, we hope to see you again soon!
10/10 Excellent
Emily
Travelled with family
15 Oct 2023
Liked: Property conditions & facilities
Wonderful
We had such a great stay here. We were amazed by the friendly staff. They were wonderful! We stayed just 1 night but had a great stay. Clean, roomy room. Pool was perfect and breakfast was great. The gal organizing the breakfast was extremely kind and the man at the front desk was super helpful. We will come back!
Emily
Stayed 1 night in Oct 2023
Response from Lisa on 28 Oct 2023
We are so glad to hear you enjoyed your stay and thank you for your kind words. We look forward to seeing you again!
4/10 Poor
Shirley
12 Oct 2023
Shirley
Stayed 1 night in Oct 2023
Response from Lisa on 14 Oct 2023
We are sorry to learn you did not enjoy your stay, I will reach out via email this morning to touch base with you in regards to any issues that may of arose during your time with us.
6/10 Okay
Shirley
11 Oct 2023
Shirley
Stayed 1 night in Oct 2023
Response from Lisa on 14 Oct 2023
Thank you for staying with us, we hope to see you again soon!