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Reviews of Holiday Inn Express Ciudad Del Carmen, an IHG Hotel

3 out of 5
Holiday Inn Express Ciudad Del Carmen, an IHG Hotel
Av Concordia Esquina Calle Universidad, Col Petrolera, Ciudad del Carmen, CAM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 209 out of 323 reviews" "
Rating 8 - Good. 76 out of 323 reviews" "
Rating 6 - Okay. 22 out of 323 reviews" "
Rating 4 - Poor. 6 out of 323 reviews" "
Rating 2 - Terrible. 10 out of 323 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melodie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Super comfy bed
Stayed 1 night in Jan 2024
Response from gphalan on 13 Jan 2024
Thank you for reviewing your stay. We are glad to read that you enjoyed staying with us and that you loved our beds. We hope to see you back soon.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in cd del Carmen
Exelente trato de todo el personal
Stayed 1 night in Sep 2023
Response from Gerente Servicio a Huespedes on 5 Oct 2023
Estimado huéspedMuchas gracias por su calificación, nos alegra que haya disfrutado del hotel, lo esperamos pronto por esta su casasaludos cordiales

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay and great location
Stayed 2 nights in Jun 2023

8/10 Good

Herb

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Edison, Khobar

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in good condition, good location. However, queen size beds advertised are not queen size.
Stayed 1 night in Feb 2023
Response from Manager on 9 Feb 2023
Dear Guest thanks a lot for your preference and comments our double rooms have queen size bedsbest regardsGuest Service Manager

10/10 Excellent

KARLA DENISSE

Stayed 1 night in Jan 2023
Response from Reservations Manager on 12 Jan 2023
Gracias por su preferencia, Deseamos que su estancia sea memorable

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Don

Stayed 1 night in Oct 2022
Response from Gerencia on 2 Dec 2022
Muchas gracias por su preferencia, lo esperamos prontosaludos cordiales

10/10 Excellent

Jose Manuel

Stayed 1 night in Oct 2022

8/10 Good

Karst

Liked: Cleanliness, staff & service, room comfort
Typical H-Inn
Typical Holiday inn. The only negative would be the hallway carpet. It is skungy and needs a thorough cleaning or replacement.
Stayed 1 night in Jan 2022

8/10 Good

bashir

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jul 2021

6/10 Okay

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
El hotel es limpio y se encuentra en buenas condiciones. Durante el check-in, una de las recepcionistas nos atendió de muy mala gana; el personal del restaurante muy amable y servicial.
Stayed 2 nights in Apr 2021
Response from su estancia on 14 May 2021
Gracias por sus comentarios que nos ayudan a mejorar. Siento mucho que su estancia no haya sido excelente y trabajaremos para entrenar mejor a nuestro equipo y que todos den el servicio que nuestro desayunador da. Esperamos que nos de otra oportunidad

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021

10/10 Excellent

Fabrizio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were really kind and helpful. The complentary breakfast was excellent and tasty. The room was always kept cleaned.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
lady at front desk during check in..too lazy to tell me how to get to my room.. my spanish is not great, but, I am a paying guest. She should be in housekeeping noy at the front desk.... The bathroom had no soap,or shampoo..
Stayed 1 night in Nov 2019

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a practical option
Stayed 1 night in Aug 2019

10/10 Excellent

Sergio, Tlaxcala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On my way back from my vacation I stopped in ciudad del Carmen and stayed at this hotel. It was nice because it has a small swimming pool, and there are restaurants and stores near the hotel.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Jul 2018

6/10 Okay

Larry Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
think there are better option in Carmen.
Hotel was clean, room was big, service very good. But as an express version os holiday inn, it just didn't have the amaenties, no restaurant other than so so free breakfast and no bar. Location not close to anything. Next time would consider either the regular Holiday Inn or another better located hotel with bar and restaurnat
Stayed 3 nights in May 2018

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fine and is located in a nice secure part of the town, however, right across the hotel there is a bar playing loud music.
Stayed 1 night in Mar 2018

8/10 Good

Badih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and polite
Great place for the business traveler.

6/10 Okay

JORGE, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality express inn
In general it is a very good hotel for a town like ciudad del Carmen, location is good, the hotel was under a remodel stage, and during my stay the room was very clean and very good appointed, bed was very comfortable. The breakfast was also included and it was great for a self serving
Response from edgar on 30 Nov 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Guest Services.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, room comfort
Business Trip
Very nice hotell with really nice staff and good free breakfast. I enjoyed the modernes of the hotel, close to the airport and next door to a resturant you would find in the US, sports bar.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities

10/10 Excellent

Jude 96, Liverpool UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a quiet part of town.
Very easy to find and park up. Centro of town is 30 mins walk away or 30 pesos cab drive. We were on fourth floor, nice big room, big fridge if you need it. Breakfast is included and has everything you might need. Quiet part of town. Pool is intimate( a bit small) only four loungers but the sun disappears by 16.00 anyway. Also easy to get out to playa Norte from here, 10 mins drive. Mainly used by business travellers- oil, film industry, MBA course taking place there.

6/10 Okay

Carlos, Mérida

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad Service
First I reserved a King bed room, when I enter the room they asigned me it was a two double beds room, I inmediately request a change and the answer was that there were not a room available for my whole stay, they could change daily to different rooms every day or I could stay there... so I was stuck with the two double beds. Also the room was advertised to have a small sofa, but my room did not have one untilI requested it. The next day I wanted to watch a game, but the espn channel was not working, I reported it but by the last day there it was still not working. The brakefast is very plain and you can easily get bored of it after 2 or 3 days. even after all this I have to say that the hotel and the room were very clean and everything was very modern. The location was nice as there were multiple restaurants, cafes and supermarkets at walking distance, they just have to improve the service and I will easily upgrade my rating to 4.

10/10 Excellent

Brian Hall, Ciudad del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are the best in Carmen, I have stayed everywhere, it is my new favorite!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
THEY NEED TO CHANGE PILLOWS AND BEDS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They only need new pillows, and a little bad smell in the hall ways, but the hotel it's very good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good they need to change the pillows

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I fully recommend this hotel the service it's very good

6/10 Okay

Seavaliant, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
There is no restaurant at this property , although they still advertise it in their lobby , elevator and welcome book. They have a decent breakfast bar in the morning. Comfortable bed, mini fridge and room was clean and in good repair, as was rest of property. From my experiences in Cuidad del Carmen, one of the better places to stay.

8/10 Good

Bbrio, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business conference
I would prefer to give it 4.5 out of 5. Hotel was modern and clean with excellent staff and conference facilities. I would think in Ciudad del Carmen perhaps the best choice for a conference. Restaurants nearby (I didn't try the hotel restaurant). Extremely comfortable bed, and internet working well 100% of the time. Also excellent tranfer arrangements to and from the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jorge Isaac

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excelente ubicacion
Stayed 2 nights in Apr 2024
Response from gphalan on 27 Apr 2024
Muchas gracias por calificar su experiencia. Nos da muchísimo gusto leer que nuestra ubicación le agradó. Esperamos que vuelva muy pronto.

6/10 Okay

Mavi

Stayed 1 night in Apr 2024

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general ,todo bien
Stayed 1 night in Apr 2024
Response from gphalan on 27 Apr 2024
Muchas gracias por calificar su estancia. Nos da gusto leer que cumplimos con sus expectativas y esperamos que vuelva pronto

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from gphalan on 10 Apr 2024
Muchas gracias por tomarse el tiempo de calificar su experiencia en nuestro hotel. Nos da mucho gusto leer que cumplimos con sus expectativas.

10/10 Excellent

Jorge Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicada
Stayed 1 night in Apr 2024
Response from gphalan on 4 Apr 2024
Estimado huésped, Muchas gracias por haberse tomado el tiempo de calificar su experiencia en nuestro hotel. Fue un placer cumplir con sus expectativas y esperamos que vuelva pronto.

10/10 Excellent

JOSE ANTONIO LAGUNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy limpio en zona céntrica y con varios lugares cerca para comer
Stayed 1 night in Mar 2024
Response from gphalan on 1 Apr 2024
Muchas gracias por haberse tomado el tiempo de calificar su experiencia en nuestro hotel. Nos da mucho gusto leer que nuestra limpieza y buena ubicación ayudaron a que estuviera muy a gusto.

10/10 Excellent

Jorge Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicada muchos negocios donde ir a cenar cerca del citi club y de sams
Stayed 1 night in Mar 2024
Response from gphalan on 28 Mar 2024
Gracias por tomarse el tiempo de calificar su experiencia en nuestro hotel. Nos da gusto que esta haya sido excelente y esperamos que vuelva pronto.

6/10 Okay

Hilda Rosalba

Business traveller, Travelled with partner
Liked: Property conditions & facilities
La ubicación es buena la habitación que nos tocó se escuchaba la música a altas horas de la noche de un antro que está enfrente . Las sábanas de la cama me causaron prurito en la piel. Deberían dejar en niveles óptimos los dispensadores de jabón por se nos acabó en la noche y tardaron en llenarlo después de que lo solicitamos .
Stayed 1 night in Mar 2024
Response from gphalan on 23 Mar 2024
Gracias por tomarse el tiempo de calificar su experiencia en nuestro hotel. Sentimos mucho el no haber podidio cumplir con sus expectativas. Nos encantaría que nos diera otra oportunidad de demostrarle que su estancia insatisfactoria es algo fuera de lo comun para nosotros.

10/10 Excellent

Alondra

Travelled with group
Excelente lugar
Stayed 1 night in Mar 2024
Response from gphalan on 18 Mar 2024
Muchas gracias por haberse tomado el tiempo de calificar su experiencia en nuestro hotel. Fue un placer servirle y ver que cumplimos con sus expectativas. Esperamos que vuelva muy pronto

8/10 Good

Felix octavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejorar la carta de alimentos
Necesitan mejorar el desayuno
Stayed 1 night in Feb 2024
Response from gphalan on 20 Feb 2024
Gracias por tomarse el tiempo de calificar su experiencia en nuestro hotel. Sentimos que no le haya agradado el desayuno gratuito. Trabajaremos para mejorar.