CityPlace

Restaurant staff, front desk staff very helpful

Staff is always great and we continue to stay at Riverside. Alan was fantastic with our last 4 stays accommodating us. Location, Boathouse restaurant make this a great location for our pre and post cruise hotel each and every time we stay in Fort Lauderdale

We had a partial ocean view room with a balcony, which was just fine until the air conditioner, malfunctioned and leaked water into the room. This happened while we were out and the hotel called us to let us know. We are going to have to change rooms. They did give us an upgrade to an Ocean front room, which was very nice but the process of gathering everything up and switching to the other room was a bit tedious once we had rep packed all of our belongings and our items from the refrigerator and headed down the hallway, the keys that they gave us to the new room would not work. My wife had to go back down to the front desk and waiting in line with quite a few people checking in while I waited with our belongings in the hallway outside the new room while the new room was a nice upgrade. I felt they could’ve done more for our inconvenience. I approach them on that the next day and all they would do is remove the resort fee from the one day that was affected by the move. We love this place, but we’re a little disappointed. We thought they might do a little more than removing one days, Resort fee. Suggestions would be perhaps breakfast included for the rest of the trip. We only had four days left. We just thought it could’ve been handled a little nicer.