Search Hotels Near Cinemark Harlingen 16, Harlingen

"Hotel was dirty. Staff was combative and defensive when I made a complaint to Hotels.com. The front desk worker wouldn’t bring towels to the room. "

"Very dirty ,loud outside with"

"Excellent location "

"Clean and nice staff"

"Awesome staff"

"Nice comfortable and quiet place. Would stay again."

"Breakfast was simple and good. The area is safe and easy to park a big vehicle, it’s a clean well maintained hotel."

"If you’re looking for an unforgettable first impression—for all the wrong reasons—this is the place. Upon arrival, the front desk clerk confidently insisted that I had stayed at the hotel the previous week. This was completely false, as it was my first time there. Despite calmly clarifying this, he continued in a rather intimidating tone, repeating that I had been there and even stating he would “verify it” using my ID. Only after checking did he realize his mistake and offer an apology. While I appreciate the apology, the situation should have never escalated in that way. Accusing a guest and speaking in a threatening manner is simply unacceptable. This experience clearly reflects a lack of proper customer service training and attention to detail. A hotel stay should begin with a welcoming and professional interaction—not confrontation. I hope management takes this seriously and invests in better staff training, because no guest should be treated this way."

"Our stay was amazing. From the time we checked to the time we checked out very friendly staff . And very clean rooms . Will stay there again "