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Reviews of Sonesta ES Suites Cincinnati - Blue Ash

3 out of 5
Sonesta ES Suites Cincinnati - Blue Ash
11401 Reed Hartman Hwy, Cincinnati, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 583 out of 830 reviews" "
Rating 8 - Good. 174 out of 830 reviews" "
Rating 6 - Okay. 39 out of 830 reviews" "
Rating 4 - Poor. 17 out of 830 reviews" "
Rating 2 - Terrible. 17 out of 830 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed , stayed four nights for a family wedding in town. Nice area, convenient, and well stocked.
Stayed 4 nights in Apr 2024
Response from NB on 4 May 2024
Thank you for staying with us, Jack !

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lisa Lewis on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Lise

Travelled with family
It was close to our son and a comfy bed!
Stayed 1 night in Apr 2024
Response from Lisa Lewis GM on 19 Apr 2024
Glad you enjoyed your stay!

10/10 Excellent

Delmer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to major thoroughfares.
Stayed 2 nights in Apr 2024
Response from NB on 18 Apr 2024
Thank you for staying with us, Delmer

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be our date night place to go ♥️ very nice and quiet and very friendly!!!
Stayed 2 nights in Apr 2024
Response from NB on 12 Apr 2024
Thank you for staying with us, Tracey

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NB on 12 Apr 2024
Thank you for staying with us Richard.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lisa Lewis GM on 9 Apr 2024
Thank you for staying with us!

8/10 Good

Desmond

Stayed 2 nights in Apr 2024
Response from Lisa Lewis GM on 9 Apr 2024
Thank you for staying with us!

10/10 Excellent

Bethany

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great dog-friendly hotel near the Convention Center. The suite was roomy and comfortable. Lots of areas to walk dogs on the property.
Stayed 2 nights in Mar 2024
Response from NB on 31 Mar 2024
Thank you Bethany

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy.
Stayed 2 nights in Mar 2024
Response from Lisa Lewis GM on 31 Mar 2024
Thank you for staying with us!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice property only issue we had was the let out bed in the couch had stained sheets and I didn’t like how we didn’t have housekeeping service during our stay they only provide it if you are staying more than 3 days
Stayed 2 nights in Mar 2024
Response from Lisa Lewis GM on 11 Apr 2024
Thank you for sharing. I apologize that the linens were stained. I do hope you contacted the front desk for a sheet replacement. We do offer housekeeping service to long term guests staying 14 nights or more however, we are able to provide linens as needed at the front desk. We appreciate you staying with us. We hope to see you again in the future.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Sonesta ES Suites in Blue ash, exceeding my expectations in every way, from the moment we walked in, I was struck by the cleanliness of the hotel, the room was immaculate and the attention to detail was evident throughout. Not only was the hotel clean, it was also incredibly comfortable, the bed was plush, and the amenities provided ensured a relaxing stay. Its location couldn’t have been better. Situated in the heart of blue ash. Overall my experience was exceptional, and I wouldn’t hesitate to recommend it to anyone looking for a clean, comfortable, safe and conveniently located hotel for their travels. Jack and Paula
Stayed 1 night in Mar 2024
Response from NB on 24 Mar 2024
Jack and Paula, Thank you so much for staying with us!

8/10 Good

Brandon, Lynnwood

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Lisa on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean
Stayed 2 nights in Mar 2024
Response from Lisa Lewis on 22 Mar 2024
Thank you for staying with us!

10/10 Excellent

Jianqi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location, room and facility are good
Stayed 6 nights in Mar 2024
Response from Lisa Lewis GM on 19 Mar 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on 16 Mar 2024
Thank you for staying with us!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa Lewis GM on 12 Mar 2024
Thank you for staying with us!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was friendly and helpful. Breakfast options were great. It is very clean and a the kitchen and fireplace make a nice presentation
Stayed 2 nights in Mar 2024
Response from NB on 10 Mar 2024
Thank you Wendy

10/10 Excellent

bolivar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young guy at the front desk was very helpful and cater to our needs.
Stayed 5 nights in Feb 2024
Response from NB on 10 Mar 2024
Thank you Bolivar

10/10 Excellent

Christopher George, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 4 nights in Feb 2024
Response from Lisa Lewis GM on 8 Mar 2024
Thank you for staying with us!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from NB on 21 Feb 2024
Samantha, thank you for staying with us!

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities
It was clean and the bed was comfortable. Good choice for the price. However, even though I turned on the heat when I went to bed it was still cold in the morning. They didn’t clean the snow off the stairway railings and I was worried I would slip annd fall. Also there was no sugar free creamer for the coffee. A small thing but not everyone can have sugar, it’s a health issue.
Stayed 2 nights in Feb 2024
Response from NB on 19 Feb 2024
Hilary, Thank you for taking the time to participate in our survey. We take your comments seriously as they help us to improve our hotel and overall service. We have notified our maintenance and housekeeping team re: the room issues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lisa Lewis on 17 Feb 2024
Thank you for staying with us!

8/10 Good

Kachona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 2 nights in Feb 2024
Response from Lisa Lewis GM on 12 Feb 2024
Thank you for staying with us!

10/10 Excellent

Latrice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and spacious.
Stayed 1 night in Feb 2024
Response from Lisa Lewis GM on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lisa Lewis GM on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from NB on 6 Dec 2023
Thank you Cameron!

6/10 Okay

Debra Wilson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Unfortunately our room missed in a few areas. Cleanliness: there were bugs (alive and dead) on the window sill, in the dresser drawer, and in our bathtub. The carpet in the closet had obvious dust bunnies. The silverware tray had just 1 spoon, 1 fork, and 2 knives. The property was not full by any means but they put us in the front by the busy road.
Stayed 3 nights in Nov 2023
Response from Lisa Lewis GM on 28 Nov 2023
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!
This is the second time we have stayed here and we so appreciate the spacious and clean room with full size frig and coffeemaker that makes enough for 2 cups! The free breakfast is good too and most of your staff are helpful and friendly!
Stayed 1 night in Nov 2023
Response from Lisa Lewis GM on 14 Nov 2023
Thank you for staying with us!

10/10 Excellent

Laronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Rooms were clean. Usually hotels like this are a mess. But this was totally comfort. Will stay again
Stayed 1 night in Nov 2023
Response from NB on 13 Nov 2023
Thank you for staying with us!

10/10 Excellent

Miangel

Stayed 1 night in Nov 2023
Response from Lisa Lewis GM on 13 Nov 2023
Thank you for staying with us!

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, helpful staff particularly at breakfast, clean comfortable room.
Stayed 2 nights in Aug 2023
Response from Lisa Lewis on 9 Nov 2023
Thank you for staying with us!

4/10 Poor

Benjamin

Disliked: Staff & service
I don’t like how the rooms are located on the outside, and then I’m hand capped so I had to carry my luggage up stairs.
Stayed 2 nights in Nov 2023
Response from Lisa Lewis GM on 6 Nov 2023
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. We appreciated your business. Thank you for staying with us.

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable quiet room. Had an issue with the bathroom light which was dealt . Good breakfast
Stayed 4 nights in Oct 2023
Response from Lisa Lewis GM on 1 Nov 2023
Thank you for staying with us!

4/10 Poor

Joan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Lisa Lewis GM on 30 Oct 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Great property!
Stayed 2 nights in Oct 2023
Response from Lisa Lewis GM on 30 Oct 2023
Thank you for staying with us!

10/10 Excellent

Gerre Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here regularly with our dog. Always clean, always quiet.
Stayed 2 nights in Oct 2023
Response from Lisa Lewis GM on 24 Oct 2023
Thank you for staying with us again! See you soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was clean, comfortable and was equipped well. The breakfast area was quite nice and the food offerings diverse and tasty. We enjoyed an evening meeting other travelers by the outdoor fire pit. There are a variety of food chains nearby with easy access to highways.
Stayed 3 nights in Oct 2023
Response from Lisa Lewis GM on 24 Oct 2023
Thank you for sharing your experience with us!

10/10 Excellent

Rolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean n friendly
Stayed 2 nights in Oct 2023
Response from Lisa Lewis GM on 31 Oct 2023
Thank you for staying with us!

10/10 Excellent

Deeyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY clean! Staff at front desk was very welcoming and personable!
Stayed 1 night in Oct 2023
Response from Lisa Lewis GM on 23 Oct 2023
Thank you for staying with us Deeyah!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Comfortable and clean.
Stayed 1 night in Oct 2023
Response from NB on 20 Oct 2023
Louise,Thank you for staying with us!

10/10 Excellent

Iustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Good value for price. Would stay again.
Stayed 1 night in Oct 2023
Response from NB on 18 Oct 2023
Lustin, thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lisa Lewis GM on 17 Oct 2023
Thank you for staying with us!

6/10 Okay

Abel

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Lisa Lewis GM on 16 Oct 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

6/10 Okay

Vicki

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room was spacious and easy access. Our room had a very stale cigarette smell and the carpet seemed dated and stained. The staff was very kind and helpful though and our kids enjoyed the hotel breakfast.
Stayed 3 nights in Oct 2023
Response from Lisa Lewis GM on 16 Oct 2023
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesently Surprised.
First time staying at a Sonesta hotel. We will book again...Clean and comfortable. Staff was very helpful and courteous. Breakfast was good also.
Stayed 2 nights in Oct 2023
Response from NB on 10 Oct 2023
Matthew, thank you for staying with us!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very cute place. Roxy at check in was amazing. Only two items was the siding window next to bed didn't lock and hair conditioner dispenser broken and leaking in bathtub and could actually be a slip hazard. I discovered these things when it was after midnight and wasn't going to bother the front desk. Otherwise the place has easy access to highway and a lot of dining options. The neighborhood is safe and I would definitely stay again.
Stayed 1 night in Oct 2023
Response from Lisa Lewis GM on 9 Oct 2023
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very quaint and comfortable stay rooms were very clean and staff was very hospitable would stay again.
Stayed 2 nights in Oct 2023
Response from Lisa Lewis GM on 9 Oct 2023
Thank you for staying with us!

10/10 Excellent

Leona

Stayed 3 nights in Oct 2023
Response from Lisa Lewis GM on 30 Oct 2023
Thank you for staying with us!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Really nice, affordable place. Clean, comfy bed, quiet. I’d definitely stay again:)
Stayed 2 nights in Sep 2023
Response from NB on 6 Oct 2023
Thank you for staying with us, Emily !