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Reviews of Holiday Inn Express and Suites-Cincinnati NE - Red Bank Road, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites-Cincinnati NE - Red Bank Road, an IHG Hotel
5311 HETZELL STREET, Cincinnati, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 322 out of 637 reviews" "
Rating 8 - Good. 153 out of 637 reviews" "
Rating 6 - Okay. 73 out of 637 reviews" "
Rating 4 - Poor. 48 out of 637 reviews" "
Rating 2 - Terrible. 41 out of 637 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and property. Linens had some off stains and other things on them but other than that, visit was amazing
Stayed 1 night in May 2024

2/10 Terrible

Noel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after 12 hours of driving to find that they would not accept us because we had a dog which I added to the reservation when I booked it. I was extremely angry over this. There was no room at any other hotels so we had to drive further to stay at a Best Western.
Stayed 1 night in May 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything we wanted to do in Cincinnati. Staff is friendly and helpful.
Stayed 3 nights in Apr 2024

4/10 Poor

Michael

There was an incredibly loud party in nearby room. Terrible experience.
Stayed 1 night in Apr 2024

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service
Hotel Staff are very friendly and helpful. great location. Rooms are clean. Overall a great experience.
Stayed 7 nights in Apr 2024

6/10 Okay

James

Stayed 2 nights in Mar 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Akisa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok for a quick stay. There were some door pieces on the elevator, coffee was out from time to time… the room shower drain was not working and that was not cool.
Stayed 1 night in Mar 2024

4/10 Poor

Gretchen

Business traveller
Disliked: Cleanliness, staff & service, amenities
The room had a terrible smell near the refrigerator and coffee station that was covered up by an overly strong disinfectant. It smelled like there was a dead animal in my room. There was no butter or cream cheese at breakfast and limited other options. When I asked for butter I was told, "Can't you use something else on your toast?"
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient to the places we want to go to in Cincinnati. The rooms are comfortable and the service is good and friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and professional. Seirra on the desk was kind and patient with me
Stayed 3 nights in Feb 2024

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jan 2024

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service
Didn’t like: lighting in room not placed in right places, no light at desk so I could read sitting down; TV remote not easy to use and no printed guide; light over And behind is a bad idea; faucet and drain in sink did not work properly in room 128; heat in room was 65 when we entered. And it took 35 minutes to warm it up to 75,
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Tanisha

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool was not operational and I found a dead spider on pillow. I would not have booked if I would have known the pool was not open. I had 2 kids on the stay with me who were excited about the pool. The staff told me I would get a $35 refund but when I called back they said they couldn’t.
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
I've visited this Hotel on many occasions and I Always have had a very nice stay. The whole experience was problem free and relaxing. And the Mger. Ruth is a very informative person that shows her Guest attention as well as making sure your stay was satisfied. I Give her 5 stars
Stayed 2 nights in Jan 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Major water leak on main floor took away from the experience, but check-in and the staff were great.
Stayed 1 night in Dec 2023

10/10 Excellent

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly, but the pool was closed and that is not mentioned when booking. Also, two separate key pads for one computer.
Stayed 1 night in Dec 2023

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walmart close by
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for Family Christmas dinner and it was very close to where i needed to be. I will stay there next year
Stayed 1 night in Dec 2023

6/10 Okay

Robert, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The phone in the room we were assigned (207) was dead. The front entrance light blinked on and off 3 times a second. The bedside table had finish parts that were pealing off. We were assigned a new room (210). In that room, the desk lamp was dead. The telephone worked but no one answered. The television worked after a fashion after we figured out how to turn it on manually. It was a Sunday evening so the staff was not on duty. The hot breakfast was really excellent, and the staff tried to be helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Comfortable, Very Kind Staff
I made the trip to Cinncinati for a friends memorial service. Because the memorial began at 3, the normal check in time would not work for me. Holiday Inn Express was most accomodating in allowing me to get into my room at 12 noon. The room was absolutely spotless and the beds divinely comfortable. They had a coffee maker, microwave & mini-fridge in the room... everything a traveler needs.The employees were very kind and even helped me load up my car the next day! This place was nothing fancy, but just what was needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Vahid

Liked: Cleanliness

8/10 Good

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fairly clean, friendly staff, pool was still closed.
Stayed 1 night in Dec 2023

6/10 Okay

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Milenko

Travelled with family, Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara, Avon Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Christyl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needed to stay for 2 nights. The staff are friendly. There's a place on the first floor at least to refill your water bottle with filtered water. The place looks nice but it's clearly run done. The wallpaper in the bathroom was pealing off and dirty. The carpets were worn and spotty. The chair in the room was unusable as it clearly hadn't been cleaned in months. The beds were decent, slightly spotted sheets and a bit rough. We never got breakfast as there was always an issue with the kitchen so nothing ever got put out. The area is odd. It's literally right behind the upscale Summit. I will say this, as I've stayed in both. If you're on a budget, this will do just fine, the Summit is overpriced for the area and likely there for the people visiting the MedSpace that's at the bottom of the hill.
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service
3 star
Good breakfast, friendly service at checkin although tried to charge us again when we had prepaid, small bath towels, low water pressure in shower
Stayed 2 nights in Nov 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the closeness to my family’s home that I was in town to visit. Staff members were friendly, and breakfast had many good offerings.
Stayed 3 nights in Oct 2023

8/10 Good

MICHELLE

Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent. Clean property.
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cliseness and ease to attractions. Friendly staff and their willingness to be helpful with directions and information about the area, restaurants and sights to see. Substantial breakfast bar was helpful and appreciated. I liked the safety precau3 of the the Medpace Complex.
Stayed 4 nights in Oct 2023

10/10 Excellent

BENEDICTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UC homecoming
Good hotel, good location.
Stayed 1 night in Oct 2023

10/10 Excellent

Ami-Beth

Stayed 2 nights in Oct 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good experience but pool was closed during stay which was slightly disappointing
Stayed 1 night in Oct 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newer hotel and staff were friendly, but there are not many dining options without a decent drive.
Stayed 2 nights in Oct 2023

8/10 Good

Gretchen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

peregrine

Stayed 2 nights in Sep 2023