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Reviews of Rydges Latimer Christchurch

4.5 out of 5
Rydges Latimer Christchurch
30 Latimer Square, Christchurch, Canterbury

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aradhna

Travelled with group
Liked: Cleanliness
When we checked in we weren’t told that the rooms we were given had accessible bathrooms which is not what we booked. So we had to go back to receptions and get allocated a new room. I was grateful to get one room upgraded but it would have been better if staff shared what they were allocating upfront. Changing rooms wasn’t convenient. If you want to be out at night, this hotel is located a bit further away from the riverside restaurants and we were told that it wasn’t safe to walk back at night.
Stayed 1 night in Apr 2024
Response from Rydges Latimer on 2 May 2024
Dear Aradhna,Thank you for taking the time to share your feedback on your recent stay with us. We apologize for the inconvenience regarding the room allocation and the lack of upfront communication. Your feedback has been duly noted, and we are committed to improving our processes.Regarding our location, we are situated approximately 900 meters away, which equates to a 15-minute walk through the city. While many of our guests find our location very convenient, we understand that this may not have been the case for you.In terms of safety concerns, we have not had any incidents reported around our hotel. However, we will review safety information to offer better guidance in the future.Your input is highly valued, and we hope to have the opportunity to welcome you back for a more satisfying experience.Kind Regards,Rydges Latimer

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
All good, safe didn’t work, everything was nice
Stayed 1 night in Apr 2024
Response from Rydges Latimer on 2 May 2024
Kia Ora Kay,Thank you for your feedback! We're glad to hear that overall, you had a pleasant experience with us. We apologize for the inconvenience with the safe and assure you that we'll promptly address this issue. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Kind Regards,Rydges Latimer

10/10 Excellent

Li Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality and natural scent of shampoo, conditioner, and shower gel are very good.
Stayed 1 night in Apr 2024
Response from Rydges Latimer on 2 May 2024
Kia Ora Li Ling,Thanks for the positive feedback on our product, and we're glad that you enjoyed them. Looking forward to welcoming you back soon!Kind Regards,Rydges Latimer

10/10 Excellent

Ronald Scott

Travelled with partner
Hospitality was outstanding
Stayed 1 night in Apr 2024
Response from Rydges Latimer on 2 May 2024
Kia Ora Ronald,Thank you for your wonderful feedback! We're thrilled to hear that you found our hospitality exceptional. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future.Kind Regards,Rydges Latimer

10/10 Excellent

Elizabeth, Sutherland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Staff were lovely
Stayed 2 nights in Apr 2024
Response from Rydges Latimer on 12 Apr 2024
Kia Ora Elizabeth,Thank you for your positive feedback! We're delighted to hear you found our hotel conveniently located and our staff friendly. We hope to welcome you back soon!Kind Regards,Rydges Latimer

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay, friendly staff, very clean, felt like royality, had an awesome experience would recommend to friends.
Stayed 2 nights in Apr 2024
Response from Rydges Latimer on 12 Apr 2024
Kia Ora Jennifer,We're thrilled you had an amazing stay! Your compliments on our staff, cleanliness, and the royal treatment mean a lot. We'd be honored to host you again and would love to welcome your friends too!Kind Regards,Rydges Latimer

10/10 Excellent

C

Stayed 1 night in Mar 2024
Response from Rydges Latimer on 2 May 2024
Kia Ora C,Thanks for the 5 star review! We're thrilled you had a fantastic experience. Looking forward to hosting you again soon!Kind Regards,Rydges Latimer

10/10 Excellent

Jane Matthews

Liked: Cleanliness, staff & service, property conditions & facilities
Room was really well appointed, extremely clean and updated. The bed was also excellent. Property was within walking distance of many restaurants and bars and shops, and the steakhouse on property was fantastic.
Stayed 1 night in Mar 2024
Response from Rydges Latimer on 6 Mar 2024
Kia Ora Jane,Thank you for your kind words! We're thrilled that you had such a fantastic experience with us. We can't wait to welcome you back for another memorable stay.Kind regards,Rydges Latimer

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant
Stayed 2 nights in Feb 2024
Response from Rydges Latimer on 16 Mar 2024
Kia Ora Colin,Thank you for the glowing 5-star review! We're thrilled that you enjoyed our restaurant and look forward to your next visit.Rydges Latimer

8/10 Good

alba marina

Travelled with partner
The hotel is very well located in a peaceful residential neighborhood across a nice park and close to the town center where the activities happen. At check in we made a request to remain in the same room for our 2 night stay ( we booked one night and the tour company had booked the other with a slightly upgrade) and they say sure and assigned us to a room but as we were touring town the next day I got a call to come back to empty our room. Luckily for them we were not yet that far and we came back to comply. For all this inconvenience we got upon request for it, two vouchers for a house beer or wine ($8 each) which were not accepted readily at the restaurant even when we had spend a lot on the meal and not a very pleasant server. Other then that it was an ok stay.
Stayed 1 night in Feb 2024
Response from Rydges Latimer on 27 Feb 2024
Kia Alba Marina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our hotel's excellent location in a peaceful residential neighborhood, close to the town center and overlooking a beautiful park.We sincerely apologize for the inconvenience you experienced with regards to your room assignment during your two-night stay. It's regrettable that despite our initial confirmation, you were asked to relocate the next day. We understand the disruption this caused to your plans, and we apologize for any inconvenience it may have caused.Regarding the vouchers provided as a gesture of goodwill for the inconvenience, we're truly sorry to learn that they were not readily accepted at our restaurant. This is certainly not the level of service we aim to provide, and we will address this issue with our restaurant team to ensure that such situations do not occur in the future.We appreciate your constructive feedback and assure you that we take it seriously as we continually strive to improve our services. We hope that despite these inconveniences, you were still able to enjoy your stay with us. Should your travels bring you back to the area, we would be honored to have the opportunity to welcome you again and provide you with an even better experience.Thank you for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Kind Regards,Rydges Latimer

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean & the staff friendly & helpful. The only complaint that I have is the availability of entertainment on the TV. Only local stations with no cable or on demand movies
Stayed 3 nights in Feb 2024
Response from Rydges Latimer on 26 Feb 2024
Kia Ora Ken,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about the cleanliness of our premises and the friendliness and helpfulness of our staff.We apologize for any inconvenience you experienced regarding the availability of entertainment options on the TV. Your feedback is valuable to us, and we understand the importance of providing a variety of amenities to ensure our guests' comfort and satisfaction.Rest assured, we'll explore ways to improve our entertainment offerings. We look forward to welcoming you back for a better experience in the future.Kind Regards,Rydges Latimer

10/10 Excellent

David Donald

Travelled with partner
Great staff service was a pleasant stay and no troubles to to do small changes. Thank you we will definitely stay again.
Stayed 2 nights in Feb 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora David,We are thrilled by your glowing review! Knowing that you had a pleasant stay and received excellent service from our staff brings us immense joy. It's truly delightful to hear that we were able to accommodate your needs smoothly, ensuring an enjoyable experience for you. Your kind words mean a lot to us, and we're excited to learn that you plan to stay with us again in the future. We eagerly anticipate the opportunity to welcome you back and provide another exceptional stay!Kind Regards,Rydges Latimer

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well appointed and well staffed hotel in a convenient location. Nice facility with a decent attached restaurant.
Stayed 2 nights in Feb 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora William,Thank you for your gracious review! We're thrilled to hear that you found our hotel clean, well-appointed, and staffed to your satisfaction. It's wonderful that you enjoyed our convenient location and the amenities offered, including our attached restaurant. We strive to provide a high standard of service and comfort for all our guests, and we're glad that we met your expectations. We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Paul

Business traveller
Liked: Amenities
Great modern hotel stones throw from central city
Stayed 1 night in Feb 2024
Response from Rydges Latimer on 14 Feb 2024
Kia Ora Paul,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay at our modern hotel, conveniently located close to the city center.Providing a contemporary and centrally located accommodation option is essential for our guests, and we're delighted that we could meet your expectations in this regard. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was great
Response from Rydges Latimer on 14 Feb 2024
Kia Ora Edwards,Thank you so much for awarding us a 5-star rating! We are absolutely thrilled to hear that you had such a fantastic experience with us.We can't wait to welcome you back for another exceptional stay in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very quiet, nicely decorated rooms, comfortable beds and lovely bathroom with excellent service. Great breakfast in hotel restaurant. Easy walk into the beautiful city of Christchurch. Thoroughly recommend it!
Stayed 5 nights in Feb 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora Christine,Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience at our hotel. Your kind words about our quiet atmosphere, well-decorated rooms, comfortable beds, and excellent service mean the world to us. We're delighted that you enjoyed our great breakfast and found our location convenient for exploring the beautiful city of Christchurch. We truly appreciate your recommendation and can't wait to welcome you back for another fantastic stay!Kind Regards,Rydges Latimer

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora Marc,Thank you immensely for your glowing 5-star review! We're absolutely delighted to hear that you had such a fantastic experience with us. We can't wait to have the pleasure of welcoming you back for another outstanding stay in the future!Kind Regards,Rydges Latimer

6/10 Okay

Grant

Travelled with partner
Disliked: Staff & service
We enjoyed our stay, however found some of the staff needed more training.
Stayed 1 night in Feb 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora Grant,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. We appreciate your comments regarding our staff, and we will take them into consideration as we continuously strive to improve our service standards. Your input is invaluable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.Kind Regards,Rydges Latimer

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora Andy,Thank you for your stellar review! We're thrilled to hear that you had a very good experience with us and that we met your expectations to the highest standard. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Rydges Latimer on 25 Mar 2024
Kia Ora Alison,Thank you for choosing to stay with us, and awarding with a perfect 5/5 rating! We're thrilled to receive such high praise from you. We look forward to welcome you back again in the future!Kind Regards,Rydges Latimer

6/10 Okay

Joseph, Sunnyvale

Liked: Cleanliness
Disliked: Staff & service
The coffee maker did not work (leaked and steamed when trying to make a cup.) No ice bucket or ice machines available. Often, the front desk would not answer the phone calls to it. It happened only 90 minutes later when I tried a third time.
Stayed 1 night in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Joseph,Thank you for sharing your recent experience with us. We truly regret the inconvenience caused by the in-room coffee machine on the day of your departure, and we're glad that reception team manage to organize coffee from the restaurant. We greatly appreciated for letting us know as we were sucessfully replaced same day. However, we'll share your feedback with the team to find the reason taking so long to answer the phone as we never had such kind of issue before. We hope to welcome you back to serve you better next time!Kind Regards,Rydges Latimer

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine.
Stayed 1 night in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Faisal,thank you so much for your positive rating for your recent visit. We look forward to welcoming you back again in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Qualoty hotel, close/walkable to city centre. Reception staff in paricular really friendly. I would suggest that the hotel invests in light patio furniture for balcony...useful space..but couldnt sit out...
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Thank you for the kind rating, Chis! We're so happy your visit at Rydges Latimer Christchurch went well.We look forward to welcoming you back in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 3 nights in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Kathleen,We are incredibly grateful that you took the time out to leave us a 5-Star review. We look forward to your next stay.Kind Regards,Rydges Latimer

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, and with a great restaurant
This was my first time in Christchurch and I am so happy we booked our hotel here! We booked a double king room and the room was squeaky clean, the bathroom well-stocked, and the beds were incredibly comfortable! Great AC, which was a delight after a long day hiking Mount Cook! Their restaurant is so good, definitely have dinner here and try their breakfast buffet. It is the best Rydges property in NZ I've stayed in so far!
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora Alex,We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and restaurant were particular highlights. We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We'd love to welcome you back soon, so don’t be a stranger. Thanks again!Kind Regards,Rydges Latimer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Thanks for rating us 10 out of 10, Alison.We look forward to seeing you again.Kind Regards,Rydges Latimer

4/10 Poor

Sanford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did NOT like being taken advantage of by Expedia and/or Hotel. It was necessary to check out Earlier than planned - medical - and advised the night before. The hotel agreed no charge for 2nd night, Expedia also agreed, but we had to pay in full for both nights and told refund would be issued after our checkout time for 2nd night. Just checked with VISA and our refund for one of the two nights booked was $25. This is simply wrong and unfair - pls re-check and provide a full refund for the 2nd night cancelled and agreed by both hotel and Expedia with our penalties. PLS LET ME KNOW FINAL STATUS!! It is the principle of not wanting to be "stuck" unfairly.
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora Sanford,Thanks for choosing to stay with us, and we really appreciate your time to leave a review. Second night accommodation cost was refunded. Apart from this, we hope you had a good stay. We look forward to welcome you back again in the future.Kind Regards,Rydges Latimer

10/10 Excellent

Nitin, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, delicious breakfast, beautiful hotel.
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora Nitin,Thanks for the lovely review.We look forward to welcoming you back in the future!Kind Regards,Rydges Latimer

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldcster a lot more for vegetarians. Drinks overpriced.
Stayed 5 nights in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora George,Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of the drinks. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near futureKind Regards,Rydges Latimer

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was great apart from bar. Waitress suggested a certain wine (which I figured out they were promoting) which was ok. We had a conversation about my being charged for another person’s bar bill at a different hotel- because she asked for our room number. Even though I said we were going to pay cash Ahhh. So waitress wasn’t around so I tried to pay at bar. First she was going to charge us someone else’s bill. Next problem with paying cash. Several people involved in the whole transaction. We paid cash. Was told they would fix it!! Go to check out in the morning and we have a bar tab Really!!!!!
Stayed 1 night in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora Jane,Thank you for taking the time to give us a review. We sincerely apologize for the issues you experienced. We certainly will follow up with the team to rectify the issue so that no other guests have to face again. We are also glad that the team rectified and wrote off the charges on your departure. We hope to get another chance to serve you better on your next visit. If there is anything else we can assist you with or if you have further concerns, please do not hesitate to contact me directly.Kind Regards,Rydges Latimer

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. About 15 min easy walk to all the CBD attractions.
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora Alejandro,Thank you for sharing a review of your recent experience. Our team here at Rydges Latimer iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon!Kind Regards,Rydges Latimer

10/10 Excellent

Gregory, Auckland

Stayed 1 night in Jan 2024
Response from Rydges Latimer on 21 Feb 2024
Kia Ora Gregory,Thank you so much for awarding us with a 5-star review! We're thrilled to hear that you had such a wonderful experience with us. We can't wait to welcome you back for another fantastic stay soon!Kind Regards,Rydges Latimer

10/10 Excellent

TANYA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Thanks, Tanya for your 5-star review.We look forward to welcoming you back again in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was easy access for walking to restaurants and downtown Christchurch. We walked to the church and saw the new construction going on. We found amazing restaurants and enjoyed out time thoroughly while there. The staff was very helpful and friendly. The room was clean and comfortable. The room met all our needs including a small fridge, electric tea pot, as well as coffee and tea packets.
Stayed 1 night in Jan 2024
Response from Rydges Latimer on 24 Jan 2024
Kia Ora Cynthia,We are so happy to hear that you enjoyed your stay with us and that our comfy beds, friendly staff, and location were highlights. We work hard to give our guests the finest experience possible. We hope you’ll visit us again soon!Kind Regards,Rydges Latimer

8/10 Good

Amir Hossein

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 3 nights in Jan 2024
Response from Rydges Latimer on 13 Jan 2024
Kia Ora Amir,Thanks for your lovely review.We look forward to welcoming you back in the future!Kind Regards,Rydges Latimer

8/10 Good

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t appreciate having to pay for parking .
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 13 Jan 2024
Kia Ora Jess,Thank you for taking the time to provide us with valuable feedback following your recent stay with Rydges Latimer, Christchurch. We're sorry to hear that the parking fee affected your last stay with us. Due to the inability to secure parking for most of the guests, we decided to move to paid parking which is managed by Drivo to secure the spot in advance. We hope this step will have a positive impact on the experience, however, your feedback regarding the parking fee will be taken seriously to discuss further.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is in a great location. The hotel was super nice, very clean, service was friendly and terrific. The rooms were perfect- clean, spacious and bathrooms were nice. The beds were very comfortable. Would definitely recommend.
Stayed 1 night in Jan 2024
Response from Rydges Latimer on 13 Jan 2024
Kia Ora Anonymous,Thank you so much for this lovely review. We are delighted to read your feedback. The team will be thrilled to hear these kinds of words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the hotel.Kind Regards,Rydges Latimer

6/10 Okay

Avinesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Avinesh,Thank you so much for taking the time to leave us a rating. We look forwad to seeing you in the future!Kind Regards,Rydges Latimer

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a reasonable price
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Kia Ora John,We're happy to see that you had a 5-Star experience with us. We look forwad to welcoming you back in the future.Kind Regards,Rydges Latimer

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Great for easy place to stay.
Stayed 2 nights in Jan 2024
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Allan,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Kind Regards,Rydges Latimer

8/10 Good

Quintin, Hawarden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annoyed at having to pay $20 for parking. We have stayed here many times and never had to pay extra for parking. We also asked for a late check out of 11 am. The best that could be done was 10:30 am.
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Quintin,Thank you for taking the time to provide us with valuable feedback following your recent stay with Rydges Latimer, Christchurch. We're sorry to hear that the parking fee affected your last stay with us. Due to the inability to secure parking for most of the guests, Rydges Latimer decided to move to paid parking, and is managed by Drivo to secure the spot in advance. We hope this step will have a positive impact on the experience, however, your feedback regarding the parking fee will be taken seriously to discuss further. We would like to thank you for being a loyal guest and hope to welcome you again in the future! Kind Regards,Rydges Latimer

10/10 Excellent

Sone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Sone,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing us for your stay in Christchurch. We look forward to serving you on your next visit!Kind Regards,Rydges Latimer

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Jenny,Thank you for the great review! We can’t wait to have you back at Rydges Latimer.Kind Regards,The team - Rydges Latimer

6/10 Okay

Roberta, Redcliffe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Loved the customer service, the room was not clean bathroom could do with a good clean, balcony looked like never been swept, overall ok stay though again customer service was excellent made up for the not so clean room. Not worth the cost of the room.
Stayed 2 nights in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Roberta,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We'll follow up with the team to ensure this does not happend again in the future.We hope to have the opportunity to serve you better in the future.Thank you again for your feedback and for choosing Rydges Latimer.Kind Regards,Rydges Latimer

10/10 Excellent

Yaheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are vey friendly and helpful. Also, the restaurant in the hotel is open on Christmas Day solved our worries of where to eat.
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 10 Jan 2024
Kia Ora Yaheng,Thanks for the great review!We look forward to welcoming you back in future.Kind Regards,Rydges Latimer

4/10 Poor

Sabine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We want to stay one more night, but should pay more for a worse room than for the first night for a better room. Inflexibility.
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Sabine,Thanks so much for sharing your experience, and providing us opportunity to clearify the issues that you had to face during your stay. Room rates are always subject to market demand at the time of the booking, howerver, we always proritize to accommodate the guest request as much as possible.We really appreciate your feedback. We hope to welcome you back again in the future!Kind Regards,Rydges Latimer

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Rydges Latimer on 10 Jan 2024
Kia Ora Sylvia,Thanks for the review!We look forward to welcoming you back in future.Kind Regards,Rydges Latimer

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 10 Jan 2024
Kia Ora David,Thanks for the great review!We look forward to welcoming you back in future.Kind Regards,Rydges Latimer

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The property was as expected. Staff were great. Just the finer detail that let it do on cleanliness
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora AndrewThank you so much for taking the time to provide feedback. We're glad that the hotel and our team at Rydges were able to meet your excepted service standard. Your review will be shared with the team to look more in detail while cleaning the room. We hope to welcome you back again in the future!Kind Regards,Rydges Latimer

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GPD had issues getting us to the entrance, a sign would have been great. But hotel was very awesome, we really enjoyed our stay there.
Stayed 1 night in Dec 2023
Response from Rydges Latimer on 31 Jan 2024
Kia Ora Maria,Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.We look forward to welcoming you in the future!Kind Regards,Rydges Latimer