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"Cons: Can't even call it a breakfast, for warm options there was sausages and beans. There was a big brown stain on carpet. Bathroom was okay. Pillows where rock hard. The lift also wouldn't move when we got in. So used the stairs the whole time. Pros: Staff where helpful Air con in rooms "

"Room was clean but not the concrete staircase or window ledges. I was in 310. Enjoyed the Spa. I am a frequent guest."

"No hot water in the bathroom taps during my stay. Managed to have shower 2nd morning, but completely cold water last morning. Had to do a strip wash in cold water. Very poor experience I reported it, and was offered a shower elsewhere, but i needed to get to work."

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"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."

"This hotel is lovely the rooms, facilities and staff are superb "

"Fantastic stay, all staff were so friendly. Lovely room with a super comfy king size bed. Great choice at breakfast 👌 Will definitely stay again."

"The guy with the short hair and contacts at reception was rude. Didnt want to help with bags and was overall very awkward. However the night shift guy ( European looking) was very generous and helpful. "