Chiquilá Trip

Great variety and quality of food and beverages, courteous and helpful staff, clean rooms.

Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the offices and observe what is actually happening. Oh in closing, management will deny this but if you are hispanic, you get priority and Anglos have to wait.

The ocean had a lot of red algae so we couldn’t swim in it, but the pools were amazing, so it really didn’t matter. Beautiful property!

Our check in experience was worst.. We paid an upgrade then they send us to platinum club.. Repeat everything same told to me at check in.. calls in a collegue who explains about investment and to book an appointment. Guest coming after travel should not be welcomed like this.. no drinks were offered not even water.. Spa is redicolous my wife and daugther went for nails aftwr 10-15 mins we were told none service is available( for nails and hairs).. Our buttlwr assigned Celine and Alberto were good they were in touch if anything needed.. Best restaurant is Hacinta (Mexican cuisine). Best servers Margarito and Alexandar.. Bar service can be improved with adding more servers depending on crowd.. At pool and bar table wait was too long if you need service at table.