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Reviews of Wingate by Wyndham Arlington Heights

3 out of 5
Wingate by Wyndham Arlington Heights
2112 S Arlington Heights Rd, Arlington Heights, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 419 out of 1004 reviews" "
Rating 8 - Good. 304 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 83 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dwyane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024

6/10 Okay

Sang

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Third in construction it was dusty and dirty no soap
Stayed 2 nights in May 2024
Response from Management on 22 May 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. Your review will help us improve.

6/10 Okay

Adriana

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Over all very clean besides the drain in the bathtub not going down while showering. Did not have any bedding for pull out couch and when asked they didn’t have any extra to spear or any extra blankets. Called service desk multiple times to get extra towels and no one was answering went down to find someone and no one was there.
Stayed 1 night in May 2024
Response from Management on 22 May 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

rigo, Palatine

Travelled with partner
Liked: Amenities
Very nice, clean and in good condition
Stayed 1 night in May 2024
Response from Management on 22 May 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, amenities
Na
Stayed 2 nights in May 2024
Response from Management on 19 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Olena

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Management on 19 May 2024
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Apr 2024
Response from Management on 17 May 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

malali

Safe and quite
Stayed 1 night in May 2024
Response from Management on 9 May 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

6/10 Okay

Charmina

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was spacious but outdated. There were ants and spiders in the room. Breakfast was average but good.
Stayed 1 night in May 2024
Response from Management on 9 May 2024
Thank you for sharing your experience. We apologize for these issues and are working to improve.

4/10 Poor

Ginger

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel being remodeled so paint and glue smells permeate all areas and rooms. Remodeling should be disclosed on their website!
Stayed 1 night in May 2024
Response from Management on 9 May 2024
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

4/10 Poor

John

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Management on 8 May 2024
Thanks for your feedback. We appreciate your business.

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 7 May 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Mohommod

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and toilet were leaking Dust all over elevator, hall way and so much construction noice, I had dust alergy and its the worst experience I encountered They did not let me go and charged me for one night so I did stay first night and left! Will never check in to this place, its not a jotwl , worse than a motel !
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

Deepak Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathtub faucet was malfunctioning, I informed front desk as soon as I checked in, she told me technician will come, waited close to two hours before I went out but no one came, at my return at around 10:30 pm I again asked at the front desk, the person was uninterested to even talk. The faucet was leaking very hot water and the bathroom was like sauna.By morning there were water drops all over the bathroom ceiling. The room itself was decent though.
Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Binit, St.Louis

Liked: Staff & service
Disliked: Cleanliness
This was my horrible experience in this hotel. I have always used Expedia to book my hotels and stays. This time it was worst Experience, blankets had blood stain, and bed sheet had dirty marks, looked like they did not change the bed sheet, it was 9 pm in the night I had to request to change my room. When they moved me to different room, it was very noisy till 4 in the morning. I don’t think I will ever use this hotel again. Yo disappointed me first time Expedia, I trusted you. Horrible time.
Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

Martha, Appleton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice. The rooms were reasonably clean. The property itself is a bit run down. Our carpeting had patched up holes, my sister's room had a cracked sink, the bath towels are small, the furniture old and scratched. We saw the outside walls were getting replastered; hopefully they will start to redo the interior soon.
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

JOHN

Liked: Staff & service
Disliked: Property conditions & facilities
bathroom in bad condition, bathtub needs replacing.
Stayed 5 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Carlos Omar

Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

Accounting Coordinator, Fort Collins

Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Toya

Liked: Amenities
Check in was good and hotel was nice.
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for taking the time to leave your comments. We are glad you enjoyed your stay.

8/10 Good

Hitomi, Torrance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I want a few more amenities in a room.
Stayed 3 nights in Mar 2024
Response from Management on 29 Mar 2024
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lots of renovations at time of stay. Entrance with poor presentation. Room clean and comfortable. Staff friendly
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

10/10 Excellent

Thiansay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the location was very convenient and near the mitsuwa Japanese store
Response from Management on 5 Mar 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

2/10 Terrible

Mary

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thanks for your feedback. We appreciate your business.

8/10 Good

Bridget

Travelled with partner
Entrance off he main road very narrow. Our room backed up to the elevator shaft and was a bit noisy.
Stayed 3 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

4/10 Poor

Janelle

Stayed 1 night in Feb 2024
Response from Management on 21 Feb 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

6/10 Okay

julie

Travelled with family
Disliked: Property conditions & facilities
Breakfast didnt look very good. Outdated hotel. Blanket was ripped they did replace it but not sure how you csn make a bed with a 2' rip in the blacket. Towels were cleaned but stained. ( the one that goes on the floor of the bathroom) I would not stay again. However the staff was very nice and pleasent
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you for taking the time to let us know how things went. We apologize for these issues. We appreciate your stay.

6/10 Okay

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 21 Feb 2024
Thanks for your feedback. We appreciate your business.

8/10 Good

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and location was great. They was doing room renovations to other rooms so when i was there durring the day it was pretty loud with power tools and men working. Also know that it is legal to smoke Marijuana in the state but didnt expect to smell it all through the hotel. For a non smoker it was not that pleasant. Rooms were very clean and the bed was so comfortable for a hotel though.
Stayed 3 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

4/10 Poor

Toni

Travelled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 21 Feb 2024
Thanks for your feedback. We appreciate your business.

4/10 Poor

Jenine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to our room and the bathroom was noticeably not cleaned and when we went to the bed there were obvious stains, like the sheets were never washed. We were able to get another room, but our stay was disappointing. I would not stay here again
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thank you for sharing your experience. We apologize for these issues and are working to improve.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thanks for your feedback. We are glad you enjoyed your stay and look forward to serving you again.

6/10 Okay

jim

Business traveller
Tolerable for one night stay
Breakfast was limited with little variety. Plumbing in room was slow in tub and sink. Hotel is dated but the price was reasonable. Not much for dining options in the area.
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thank you for taking the time to let us know how things went. We apologize for missing some items to make your stay better. Your review will help us improve.

4/10 Poor

melissa

Travelled with family
Disliked: Staff & service, property conditions & facilities
As long as you’re not in your room much, this is an ok place to stay. Check in and the staff are very underwhelming. The building is run down, the rooms drab, the decor is tired. My teenager and I stayed here while we visited friends, so we weren’t in the room much. The bed was fairly comfortable. No bedding for sofa pullout so had to go to front desk to get that. The walls are paper thin, so take your white noise machine or you will hear what your neighbor is thinking. It was fine. Won’t stay there again. But if you need a meh place to stay, this will fit the bill.
Stayed 2 nights in Feb 2024
Response from Management on 15 Feb 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was spot on for our stay. The desk staff were attentive and friendly, and after I left a laptop bag in the room, I received a phone call that allowed me to return and pick up my bag. The housekeeping person who’d found my bag happened to be by the desk, and he said he was glad I was able to get my bag back. Wonderful!
Stayed 2 nights in Jan 2024
Response from Management on 15 Feb 2024
Thank you for taking the time to share your wonderful rating. We value your business and appreciate your choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but needs updates
Nice hotel with old bathtubs and sheers that need to be replaced. Fair price no frills.
Stayed 3 nights in Jan 2024
Response from Management on 15 Feb 2024
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Coach Mike

Travelled with group
The Front Desk Staff was Friendly & Helpful… The breakfast was good… But the Towels in the room were ‘Threadbare.’
Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
We value these comments. We apologize for missing the opportunity to make your stay more enjoyable.

10/10 Excellent

Olha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Zameer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to share your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

8/10 Good

Tammy

Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

8/10 Good

Nicholas

Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast
Stayed 2 nights. Breakfast was late both mornings. First morning i had time to eat but it was cold. 2nd morning it was so late i had to pass.
Stayed 1 night in Jan 2024
Response from Management on 15 Feb 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

DEEPAN

Stayed 1 night in Dec 2023
Response from Management on 15 Feb 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 15 Feb 2024
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

8/10 Good

Makoto

Travelled with partner
Liked: Cleanliness, staff & service
Front employee was very friendly and kind.
Stayed 1 night in Dec 2023
Response from Management on 15 Feb 2024
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

4/10 Poor

Patricia

Travelled with family
Pillows were like cement sacks. Mattress was very uncomfortable. Light on floor lamp was burned out.
Stayed 2 nights in Dec 2023
Response from Management on 15 Feb 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

6/10 Okay

Sandra

Stayed 3 nights in Dec 2023
Response from Management on 15 Feb 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Richard

Travelled with partner
Liked: Property conditions & facilities
Location is great, just one minute away from expressway. Staff friendly, clean rooms. Have stayed at this hotel twice
Stayed 5 nights in Dec 2023
Response from Management on 15 Feb 2024
Thank you for staying with us once more. We value your loyalty.

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Management on 15 Feb 2024
Thank you for your feedback. We are happy that your stay was enjoyable.