Terrace/patio

Reviews of The Royal Sonesta Chicago River North

4.5 out of 5
The Royal Sonesta Chicago River North
505 N State Street, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 700 out of 1144 reviews" "
Rating 8 - Good. 239 out of 1144 reviews" "
Rating 6 - Okay. 96 out of 1144 reviews" "
Rating 4 - Poor. 69 out of 1144 reviews" "
Rating 2 - Terrible. 40 out of 1144 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make me comfortable. There was a small snafu at check in, which they resolved beautifully and within ten minutes, I was in an upgraded room. The staff in the restaurant are also fantastic as are the food and drinks. This is hospitality done right. Thank you for your kindness, Royal Sonesta Chicago River North crew.
Response from Director of Front Office on 26 May 2024
Thank you for your gracious understanding and kind words. We're delighted to hear that our staff could quickly resolve the issue at check-in and provide you with an upgraded room, ensuring your comfort. It's wonderful to know that you enjoyed the exceptional service and delicious offerings at our restaurant. Your appreciation means the world to us, and we're thrilled to have provided you with a positive hospitality experience. We look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Front Office on 23 May 2024
We greatly appreciate your 5-star review! It’s wonderful to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Front Office on 23 May 2024
Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Ismael Gilles, Columbia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and staff friendly.
Stayed 2 nights in May 2024
Response from Director of front office on 22 May 2024
Thank you so much for your 5-star rating! We are thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit!

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Director of front office on 22 May 2024
Thank you for your wonderful 5-star rating! We're so pleased to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we're glad to see that reflected in your review. We hope to have the pleasure of welcoming you back in the near future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a group of girls for a fun weekend getaway - the girls loved the pool and the adults loved the Terrace on the 17th floor (on the roof) - we were able to enjoy a group meal on the terrace
Stayed 1 night in May 2024
Response from Director of front office on 20 May 2024
We're thrilled to hear that you and your group had a fantastic time during your weekend getaway at our hotel! It's wonderful to know that you loved our pool and terrace. Our pool is the perfect spot for relaxation and fun, while our Terrace offers breathtaking views. Thank you for choosing our hotel, and we can't wait to welcome you back for another amazing stay!

8/10 Good

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff~
Stayed 2 nights in May 2024
Response from Director of front office on 20 May 2024
Thank you for the positive feedback about our staff. We always strive to provide the best service possible. We would love to hear more from you about how we could have improved your overall experience. Your insights are incredibly valuable to us in our efforts to enhance our services. Please feel free to share any additional feedback or suggestions you may have. We appreciate your input and look forward to welcoming you back for an even better stay in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Would come back again.
Stayed 3 nights in May 2024
Response from Director of Front Office on 20 May 2024
Thank you for giving us a perfect rating! We are delighted that you had a great experience at our hotel. Your feedback is truly appreciated, and we are thrilled that you enjoyed your time with us. We can't wait to see you again in the future!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of front office on 14 May 2024
Thank you for the fantastic 5-star rating! We are thrilled that you enjoyed your time at our hotel. Your support is truly appreciated, and we can't wait to host you again soon.

10/10 Excellent

Alda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Director of Front Office on 12 May 2024
We're thrilled to see that you rated your experience with us a perfect 5 stars! Your feedback is invaluable to us, and we're delighted that you enjoyed your stay. Please do come back and visit us again soon!

8/10 Good

Julie

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Director of Front Office on 12 May 2024
Thank you for your review and for rating. We're glad you enjoyed your stay overall. If there's anything specific that you think we could have done better, we'd greatly appreciate your insights. Your feedback is instrumental in helping us provide the best possible experience for all our guests. Looking forward to hearing from you.

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Gabby especially. She was so friendly and welcoming! Made us feel right and home. We also had a technician come to the room to help retrieve my wife’s neclace that fell behind the sink. He got it out with little trouble, special shout out to him as well. The hotel is close to the redline subway and was easy to walk around from the hotel. Would highly recommend and would stay here in the future.
Stayed 3 nights in May 2024
Response from Director of Front Office on 12 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that Gabby and our engineer made such a positive impression on your stay. We're committed to providing exceptional service to all our guests, and it's fantastic to hear that we succeeded in making you feel welcome and at home. We're also glad that our convenient location near the redline subway made exploring the area easy for you. We truly appreciate your recommendation and look forward to welcoming you back on your future visits!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very professional and friendly. Located in a good area with lots to do within walking distance. Beds were comfortable.
Stayed 2 nights in May 2024
Response from Director of front office on 10 May 2024
We're delighted to know that our front desk staff made a great impression with their professionalism and friendliness. It's also wonderful to hear that you enjoyed our location and the comfort of our beds. We appreciate your review and hope to see you again in the future for another enjoyable stay.

10/10 Excellent

Stacy, Chaska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for long weekend stay
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 10 May 2024
Thank you so much for your positive feedback regarding your long weekend stay at our property! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back for another relaxing getaway soon.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of front office on 10 May 2024
Thank you for awarding us with a 5-star rating! We're overjoyed to know that you had a delightful experience with us. Your high rating serves as a wonderful motivator for our team to continue delivering exceptional service. We'd love to welcome you back and provide another seamless and memorable stay. Should you wish to share more about your visit, we'd be delighted to hear from you. Warm regards and safe travels until then!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing
Stayed 1 night in Apr 2024
Response from Director of Front Office on 6 May 2024
We're thrilled to hear that you found your room amazing! Providing our guests with comfortable and enjoyable accommodations is what we strive for. Thank you for sharing your positive experience, and we hope to welcome you back for another amazing stay in the future!

10/10 Excellent

Blessing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean environment and the staffs was also friendly
Stayed 2 nights in May 2024
Response from Director of Front Office on 6 May 2024
We're thrilled to hear that you found our hotel environment nice and clean, and that our staff were friendly during your stay. Providing a welcoming and comfortable atmosphere for our guests is always our top priority. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon!

8/10 Good

Jenna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a nice hotel. Great location. Friendly front desk staff. The valet was nice.
Stayed 1 night in May 2024
Response from Director of Front Office on 6 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our location, front desk staff, and valet service met your expectations. We strive to provide excellent service and a comfortable experience for all our guests, and we're thrilled that we succeeded with you. We look forward to welcoming you back on your next visit!

4/10 Poor

Danny

Travelled with group
Disliked: Amenities, property conditions & facilities
The pictures showed that there was a sofa in the room but it didn't. Staff didn't help resolve the issue. Also bathroom was not too private. Very bad room
Stayed 4 nights in Apr 2024

10/10 Excellent

Belinda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Convenient to everything! The staff was wonderful We had a wonderful weekend!
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 2 May 2024
Thank you for your review! We are glad to hear that you enjoyed our great area and that our staff contributed to a wonderful weekend for you. We strive to provide a convenient and enjoyable experience for all our guests, and we are pleased to hear that we succeeded with your stay. We hope to see you again soon.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Front Office on 2 May 2024
We appreciate your 5-star rating! It's wonderful to hear that you enjoyed your time at our hotel. Thank you for choosing to stay with us, and we look forward to hosting you again for another amazing experience!

10/10 Excellent

Shameli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In love
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 2 May 2024
We are thrilled to hear that you are in love with our hotel! Thank you for sharing your positive experience with us. We look forward to welcoming you back for more memorable moments.

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for your positive feedback! We are thrilled that you had a great stay with us. We hope to have the pleasure of hosting you again soon!

8/10 Good

Tim

Liked: Staff & service, amenities, property conditions & facilities
The bed sheets were dirty but everything else was great!
Stayed 1 night in Apr 2024
Response from Director of Front Office on 29 Apr 2024
We apologize for the issue with the bed sheets and appreciate you bringing it to our attention. We are glad to hear that everything else was great during your stay. Please know that we will address the cleanliness concern promptly. We hope to have the opportunity to host you again and provide a flawless experience.

10/10 Excellent

Farukh

Stayed 1 night in Apr 2024
Response from Director of front office on 20 May 2024
We appreciate you taking the time to rate our hotel with 5 stars! It's wonderful to know that you enjoyed your stay with us. Your positive feedback means a lot to us, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin experience with Gabby
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for sharing your great check-in experience with Gabby! We will be sure to pass along your compliments to her. We are glad you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Sheelagh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nicely decorated, clean and spacious. The staff was welcoming and friendly throughout the hotel. There was free coffee in the lobby each morning, alrhough no coffee makers in the room. Convenient location in walking distance to many shops, restaurants and attractions.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for your detailed review! We are thrilled to hear that you enjoyed the nicely decorated, clean and spacious rooms, as well as the welcoming and friendly staff. We appreciate your feedback regarding the coffee and location. We hope to see you again in the future!

10/10 Excellent

Darlene, Round Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay here.
Stayed 1 night in Apr 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for your positive feedback! We are delighted to hear that you loved your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, my daughter and I had a blast
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 29 Apr 2024
We are delighted to hear that you and your daughter had an amazing stay with us! Thank you for sharing your positive experience. We look forward to welcoming you both back for another great stay!

8/10 Good

Jonathan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Director of Front Office on 29 Apr 2024
Thank you for taking the time to rate your stay. We appreciate your feedback and value your input. Was there anything that we could have done better to enhance your stay? Your feedback is important to us, and we strive to make every guest experience exceptional. Thank you for choosing to stay with us, and we hope to hear from you soon.

10/10 Excellent

Samone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super super nice, I recommend the junior spa suite. Very beautiful and relaxing for an affordable price!
Stayed 1 night in Apr 2024
Response from Director of Front Office on 25 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our junior spa suite and found it both beautiful and relaxing. Providing an affordable yet luxurious experience is always our goal, and we're delighted that we hit the mark for you. We appreciate your recommendation and hope to welcome you back for another rejuvenating stay soon!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area to hang out in with fireplace. Nice pool. Great area for walking to a lot of things.
Stayed 5 nights in Apr 2024
Response from Director of Front Office on 23 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our quiet atmosphere, complete with a cozy fireplace for relaxation. Our team takes pride in providing a serene environment for our guests to unwind. It's wonderful to know that you found our pool enjoyable and our location convenient for exploring the area on foot. We hope to welcome you back for another peaceful getaway soon!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Director of Front Office on 21 Apr 2024
Thank you for rating your recent stay with us. We're delighted that you had a positive experience overall. However, since we strive for perfection, we'd appreciate hearing what we could have done better to earn 5 stars. Your feedback is invaluable to us in continually improving our services.Looking forward to hearing from you.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to many attractions. The staff was very friendly and the hotel was very clean! Would stay again!
Stayed 4 nights in Apr 2024
Response from Director of Front Office on 19 Apr 2024
Thank you for your amazing feedback! We're thrilled to hear that you enjoyed our hotel's great location, friendly staff, and cleanliness. It's wonderful to know that you had a positive experience with us and that you would choose to stay again.We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Front Office on 19 Apr 2024
Thank you for taking the time to rate your experience with us! We're thrilled to see that you rated us 5 out of 5. Your feedback means the world to us and serves as motivation to continue providing exceptional service.We hope to have the pleasure of welcoming you back soon for another outstanding stay!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting Chicago and i actually meant to select the Royal Sonesta downtown i didnt know there were two locations however the river north location was great! The location was very convenient i didn’t have to uber much. The room was great. They let me do a courtesy late check out and i paid for an additional hour. I definitely recommend!
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 16 Apr 2024
Thank you for your recommendation and kind words about your stay at our River North location! We are glad you enjoyed the convenience of our location and the great room. It's wonderful to hear that our team accommodated your request for a late check-out. We appreciate your feedback and look forward to welcoming you back on your next visit to Chicago!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming. Great location.
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 16 Apr 2024
We are thrilled to hear that you found our hotel friendly, welcoming, and conveniently located! Thank you for sharing your positive experience. We hope to have the pleasure of hosting you again during your future travels.

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great location and a great place to stay. Close to all amenities, including transit, shopping and dining. The staff were all amazing can’t see enough great things about everyone we encountered.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 16 Apr 2024
We are delighted to hear that you had a great experience at our property! It's fantastic to know that you enjoyed our convenient location and the nearby attractions. We will be sure to share your kind words with our amazing staff. Thank you for your glowing review, and we look forward to hosting you again!

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and comfortable the upgrade was amazing and it was the perfect stay. Close to everything and the view was beautiful
Stayed 1 night in Apr 2024
Response from Director of Front Office on 16 Apr 2024
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your upgraded accommodations and had a perfect stay with us. We are glad you found our hotel clean, comfortable, and conveniently located with a beautiful view. We hope to welcome you back soon!

8/10 Good

Eric

Stayed 3 nights in Apr 2024
Response from Director of Front Office on 4 May 2024
Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we're always striving to improve. If you have any specific suggestions on how we can enhance our services or facilities, please feel free to share. We're committed to providing the best possible experience for our guests and would love to hear your thoughts. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary affordability for a downtown hotel. Great friendly, well-trained/experienced staff.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 12 Apr 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our downtown hotel to be affordable and that you enjoyed the service provided by our friendly and experienced staff. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Staff was helpful. Restaurant wasn’t open.
Stayed 1 night in Apr 2024
Response from Director of Front Office on 10 Apr 2024
Thank you for your feedback. We're glad you found the room nice and our staff helpful. We apologize for any inconvenience regarding the restaurant closure. Please rest assured that we're continuously working to improve our services, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the 3rd Sonesta we tried in Chicago for a couple weekend getaway. We had a great experience, the staff was very helpful the room was very clean and everything worked. The furniture did not show any major wear. This location is very convenient to the subway, restaurants and shopping. We will stay again.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 10 Apr 2024
We're delighted to hear that you had a great experience during your weekend getaway! It's wonderful to know that our staff's helpfulness, the cleanliness of our rooms, and the convenience of our location all contributed to your enjoyment. Thank you so much for your continuous loyalty and support. We can't wait to host you again for another memorable stay!

10/10 Excellent

Troy

Stayed 1 night in Apr 2024
Response from Director of Front Office on 28 Apr 2024
Thank you for the perfect score! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Maram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for clean hotel, nice staff, safe, and great location.
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 12 Apr 2024
We're delighted to hear that you found our hotel to be a great value! Providing a clean and safe environment, along with exceptional service from our staff, is our top priority. And we're thrilled that our location worked well for you. Thank you for choosing us, and we look forward to welcoming you back on your next visit!

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, no Complaints
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 10 Apr 2024
Thank you for taking the time to share your experience! We're pleased to hear that our staff met your expectations and that you had no complaints during your stay. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and good dining, can't say that we didn't like anything.
Stayed 1 night in Apr 2024
Response from Director of Front Office on 10 Apr 2024
We're delighted to hear that you enjoyed your stay and found the room fantastic! It's great to know that you also enjoyed our restaurant CBR. Thank you for your positive feedback; we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the first time and was very happy! Staff went above and beyond to make the stay a pleasant one!
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 10 Apr 2024
Thank you for choosing to stay with us! We're thrilled to hear that your first experience at our hotel was a happy one. Our staff takes pride in going above and beyond to ensure our guests have a pleasant stay. We look forward to welcoming you back soon!

10/10 Excellent

Ineris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on 6 Apr 2024
Ineris, thank you so much for awarding us with a perfect 5-star rating! We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future!